Trusted Agent profile · Croydon
★★★★★
938 reviews across 2 platforms
22 Norfolk House, George Street, Croydon, CR0 1LG
Bairstow Eves's office in Croydon, at 22 Norfolk House, is rated 3.4 out of 5 across 938 reviews on two platforms, including 322 Google reviews rated 4.7.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
GoogleI rented out my flat. They are very swift, kind and professional. I have used a couple of other real estate agencies. I can definitely say that Blairstow Eves is the best I know.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe just purchased a house, with the help of Jenna. She was really nice, patient and helpful. The service was very efficient and responses were quick. Jenna kindly answered all of our questions and explained everything clearly with understanding. Thank you so much for everything!!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleWas really impressed with Julie Button and Sophie Griffin today while they showed me around various properties. Both had very warm and professional personalities, going through each property they were equally very informative and made the day very interesting. The properties were all at a very high standard and each visit was very enjoyable. Highly recommend property viewings with them both.
Hi Paul Thank you for taking the time to leave this review. It is always great to hear from happy customers and you have clearly been impressed with the level of service provided by Julie and Sophie. Thank you for the 5 stars and recommendation too! Kind regards, Chris
5/5
GoogleSophie has been super helpful in my moving process. She has been great at getting back to me on requests and answering questions. Very friendly and professional. I fully recommend this branch in Croydon. Thank you so much for all your hard work in getting me sorted!
1/5
TrustpilotUSELESS SALES TEAM! So rude!
I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.
5/5
GoogleReally pleased with Lacie Smith. She was highly professional and ensured that issues were dealt with. She followed through everything. Couldn’t have asked for a better property manager. 5 stars solely for Lacie.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Trustpilottheir service was very professional and…
their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I
5/5
GoogleI want to thank this agency very much! Especially to Dhru Vashe for been great with us and find us beautiful place to live and also very quickly, after a few others agency refused to find us flat in short time - insane! I strongly recommend to go straight to this agency, don’t waste your time this are your people.
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. Best Wishes, Tracey
5/5
GoogleGreat service, really helpful staff. Going through this process can be overwhelming (and it was!) but I was guided step by step and I got there in the end. Jenna particularly was phenomenal. Friendly, knowledgeable, reassuring, really helpful. She provided essential guidance and assistance where *other* specialist conveyancers didn't.PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
GoogleI hadn’t moved in over 30 years so it was a daunting prospect. Ashley, Emily and their team guided me through each stage from the initial valuation to signing the contract for the sale. They kept informed of progress, and were always there to listen to my queries and to give me sound advice. I would highly recommend them.
Thank you Ann for recognising the support given by Ashley, Emily and the team at Bairstow Eves, East Croydon, during the sale of your property. We know moving can be a daunting experience as well as stressful and It was great to read that the team were able to help make the process as smooth as possible for you and provided great advise. Kind regards and thank you for the recommendation, Scott.
5/5
GoogleI found Doug and Hayley very pleasant to deal with. They helped me so very much even going above and beyond their duty. Deci le doresc mult suces in activitatea lor viorel
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotHow this company can quote 'we aim to provide the highest levels of customer service' is embarrassing
I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!
5/5
GoogleAbsolutely one of the best estate agent I'll always recommend. Excellent customer service and professionalism. They do as they say. There's one gentleman by the name Douglas. Very humble and willing to go extra mile to help. I can't ignore the services of Stephenie as well. Thank you guys.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
5/5
TrustpilotI purchased my maisonette through East…
I purchased my maisonette through East Croydon branch and would like to thank all the staff especially Ian who was there throughout helping with all issues raised and Ashley for showing me the property.Diane Bailey
5/5
GoogleI saw Vishal in branch today and he was extremely knowledgeable and took the time to help me with my enquiries. Thank you.
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