Bairstow Eves Croydon reviews

★★★★★ 1/5

Trustpilot

KEEPING MY 3500 GBP (deposit & partial rent) for no reason

Partial rent & deposit is still not paid to me in more than 100 days after leaving the rented property on 31st March 2024. I had to leave the rented property early to move to mortgaged house. I have paid them 1500 GBP their non-sense early contract exit and property ad fees; still they are shamelessly keeping my partial rent (paid rent for full month April) and deposit of 2000 GBP, which is nearly 3500 GBP. I was not expecting their service to be the worst in the market. I am going to report to property ombudsman for sure. NO ONE SHOULD USE THEIR DISGUSTING SERVICES.

Irfan · 15 July 2024

★★★★★ 5/5

Google

Had an amazing experience renting here. The process was 100% smooth from start to finish, thanks Jordan Hall. He remained professional, friendly and communicated with us consistently and can't thank him enough! This has truly restored my faith in letting agents. Definitely recommend!

J · 25 October 2017

★★★★★ 5/5

Trustpilot

I can’t fault Lauren😊 sales negotiator…

I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren

Sonia · 19 July 2023

★★★★★ 5/5

Google

First time leaving a Google review in at least recent memory, but had to write this thanking Richard Spencer for going above and beyond in mediating the sale of my first property. The experience with my solicitors was a slow and unreliable process, yet Richard's ability to act as an ideal intermediate between myself and the vendor ensured that the sale went through despite it taking 6 months, multiple missed exchange dates and long periods of radio silence from my solicitors side! Could not have asked for anything more as he was even able to procure additional documents from the vendors such as a water quality report, that my side wasn't procuring. Highly recommend the superb service offered by Richard Spencer, the sale of this property would have quite possibly fallen through without his ability to mediate, and this is a prime example of the importance of a quality estate agent when dealing with property sales. He has set the bar very high for the future estate agent dealings. All the best and thank you!PositiveResponsiveness, Quality, Professionalism, Value

Cludzy · 26 August 2021

★★★★★ 5/5

Google

I am so so so impressed with the Bairstow Eve George street branch. I had Toby Findlater as my estate agent and I honestly couldn’t have asked for a better agent. He is professional , friendly warm and kept me posted at all times throughout my journey of buying my house. His response was swift and ensured all my needs and queries were catered to. On the occasion Toby wasn’t available his colleague Ashley would contact me who was also extremely efficient and reliable. What people describe as a worrying and stressful journey with purchasing a house for a first time buyer , Toby ensured it was the opposite. I could rely on his expertise and professionalism. Thank you ever so much Tony for making this experience so wonderful.PositiveResponsiveness, Quality, Professionalism, Value

Natasha · 26 August 2021

★★★★★ 5/5

Google

Great service! Always respond on time whenever I wanted to ask questions. Richard is the best! He can always find a way to work around our inconvenient work schedules, definitely made the whole process much easier!

Ran · 26 August 2020

★★★★★ 1/5

Trustpilot

Not real good approach

Otgene · 20 August 2026

★★★★★ 1/5

Trustpilot

I would advise everyone to avoid …

I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.

Carole · 25 July 2017

★★★★★ 1/5

Trustpilot

Wish I used an alternative agent.

Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.

Alastair · 26 May 2024

★★★★★ 1/5

Trustpilot

Moved out of a rented property…

Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!

Mrs · 21 August 2024

★★★★★ 5/5

Google

We recently bought a home via Bairstow Eves sales and letting. We are really pleased with service we got. Especially with Elliot Purcell; he is always replying emails at any time of the day. He even help us chase the building company even when he was on holiday. He has really been a good help through our House purchase journey.

Victor · 26 August 2023

★★★★★ 5/5

Google

Great service, quick communication

Aaron · 11 August 2026

★★★★★ 5/5

Trustpilot

Courteous and professional

Bairstow Eves has been managing my buy-to-let property for a few years now, and I have recently entrusted them with another property in Croydon. The entire team, led by Scott, is amazing, courteous and professional. They possess excellent knowledge of the local demand and know how to make a property attractive for renters. I am so impressed with their service that I have decided to hand over the rest of my portfolio to them as it becomes available.

Soadad · 4 July 2024

★★★★★ 1/5

Trustpilot

One of worst letting agent

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Mr · 27 April 2024

★★★★★ 1/5

Trustpilot

Advertised flat for sale with a alloted…

Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.

Janice · 19 April 2024

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024

★★★★★ 1/5

Google

Absolutely disgusting service!!! I moved in of May 2018 with all window handles broken on my 10th floor apartment and also all heaters broken in all communal areas, which meant there was a constant draught and I could not turn on the heating to compensate for it. This was reported on the day I moved in and after constant emails, many days Working from home so 5 different contractors could take a look and quote it was fixed in MID DECEMBER!!!! It was even a case of me turning up to their office on my day off just to get this escalated to Management, of which he did an awful job managing the situation. I have now moved out of the property but have not received an update or even receipt of the keys returned or anything in over 3 weeks. It has been a back and forth with them for an update on my deposit being returned and I have only been met with very very unprofessional emails from Mandy Cook and Sarah Mchelinney. They’re just the latest correspondence with Bairstow Eves and Countrywide but I have been met with unprofessionalism from ALL their employees being incompetent at customer service. This is absolutely ATROCIOUS and will now be a legal matter. Everything about this has been beyond stressful!!!!

Natasha · 26 August 2020

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024

★★★★★ 5/5

Google

I would just like to share that I had an amazing experience with then specially Dhru and Liam were really helpful and made my move easy and stress free. I would recommend them !

Andrzej · 27 August 2019

★★★★★ 5/5

Google

Jordan Hall was the best representative we could have ever asked for. He really helped us thoroughly through the whole process so we knew everything we needed to comfortably move in to our new place!

Cole · 27 August 2018

★★★★★ 5/5

Google

I received an outstanding support from my very first phone call through to viewings and signing of tenancy agreement. I've not rented a property in the last 15years and the whole process seems overwhelming to me, but with the help and support of one member of staff whom assisted me in securing a suitable apartment that met my needs and guided me through ensuring the process well.

Olasunkanmi · 26 August 2022

★★★★★ 1/5

Trustpilot

Total failure in Hucknall

Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.

Tony · 29 August 2024

★★★★★ 1/5

Trustpilot

VERY poor service

I have a buy to let property in Barking bought from and managed by the local Bairstow Eves office. I'm VERY unhappy with the service I receive from them. I pay a monthly service charge and yet get no service.Every month, the rent paid to Countrywide by Housing Benefit on my tenant's behalf goes astray. Every month it takes weeks of emails to trace the money despite my tenant sending a reference number. Housing Benefit have invited Countrwide to sign up to the landlord's portal so they know exactly when the rent is being paid. I have no idea whether Countrywide have signed up because neither they nor the Barking office respond to my emails. The January rent has not yet been paid to me. This is causing problems with mortgage payments, service charges etc. I'm certain my tenant is not the only person in receipt of Housing Benefit that Countrywide deal with and yet they seem to have no system for dealing with what is after all public money.When I tried to submit this on your feedback form, this is what I gotWe're sorry, but something went wrong.If you are the application owner check the logs for more information.

Yvonne · 19 February 2024