Bairstow Eves Croydon reviews

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID Ockendon Branch

I wished i had looked on here before i used them to sell my flat. Avoid at all costs. There is a a number of lies that were told by the staff1). they told me they only offer a fixed fee, but then told my neighbour a few weeks later that they offer a percentage. Even when i asked for an explanation of this I never got a response. How can you expect someone to make an informed choice if you withhold information.2) I was told the purchaser was in a position to move quickly. I was informed by the staff that she purchaser had applied for her mortgage, then i was told they had problems with the computer system (for 3 weeks), then the rates had changed and they were arguing with the bank trying to get her the initial rates. This is complete nonsense as the rates are what they are and if you don't get the rate you want then you go else where. All in all the purchaser took 9 weeks to apply for a mortgage and when I had asked them to put the property back on the market they did not. Unfortunately as I had moved to another part of the country, i could not easily go back. Even the after sales lady for the estate agent for the property i was buying stated that Bairstow Eves did not know what they were doing, and what they were saying did not make sense. 3) I was told to pay for this package and you would get money back, which never happened. Then when i questioned this you only get it back if you use the country wide conveyancers However, this was not explained at the time, again withholding information. On top of that they charge you for pictures. They would not listen regarding the price i wanted the property to be listed at making an excuse it would get lost in the search. That is utter rubbish as i had paid for premium listing, and you can filter the results. They listed parts of the property wrong, and even though i contacted them it was never fully fixed. They are the reason estate agents are hated, and if i found my dream property and it was listed with bairstow eves i would leave it.

Gillian · 6 August 2018

★★★★★ 5/5

Trustpilot

Excellent support and communication, Thank you

Claire is an excellent case manager and was able to chase my transaction with multiple other parties and I credit her with my completion date being two or more weeks sooner than it would have been without her.The whole team are really helpful and professional. Thank you to all of you. I didn't realise how important the team would be after the offer was accepted, but I'm so glad I chose you.

Ellie · 6 May 2021

★★★★★ 5/5

Google

Douglas was more than helpful getting me a nice place that too with swiftness. He facilitated me on each step.

Usman · 26 August 2023

★★★★★ 1/5

Trustpilot

I find this company very incompetent

I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!

Andy · 24 April 2025

★★★★★ 5/5

Google

Excellent service from Doug - Lettings Team at Bairstow Eves Croydon. Doug was diligent, professional, polite, friendly and always went the extra mile in assisting me. 5 stars for Doug! Thank you for your efficient service.PositiveResponsiveness, Quality, Professionalism

Delicia · 26 August 2021

★★★★★ 5/5

Google

First time renting and we found Bairstow Eves to be extremely efficient. Steph was on hand to guide us through the process and made the transition very easy and smooth. Very professional and always friendly, thank youPositiveResponsiveness, Professionalism

Tina · 26 August 2021

★★★★★ 1/5

Trustpilot

Underhanded business practices and unbelievably poor customer service.

As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.

Joe · 6 March 2026

★★★★★ 1/5

Google

Very bad experiences a a tennant - avoid if you can We have signed 12 months lease with this agency. At first everything was going well. We went to view the flat with one of the agents and immediately made an offer. We have suggested that the flat is a bit dusty and some areas need to be cleaned. We were assured that the flat will be cleaned by the time we move in. We have been charged extremely high admin fees (£500) and we went through referral process. On the moving day we were given just 1 pair of keys (we are couple of professionals working during he weekday so rather inconvenient). The response from the agency was that we will get the spare key in the next few days. We also requested the date of the rent direct debit payment to be changed to the 1st of every month. The assurance was given that it is all sorted. This is where the nightmare begins. After entering the flat - we have realised that it wasn't cleaned at all. We also noticed that a random car is parked in our reserved parking spot. We called Marcus who was the person dealing with our case. He was reluctant to do anything about the situation. We were told that the flat was cleaned to 'domestic standards' (spiderwebs, foot spits in the microwave, yellow stains in the toilet etc). Luckily we were able to park the car as we managed to find the owner. Imagine our surprise next day when we went down to the car and we found a parking ticket! The permit they gave us was expired but of course no one bothered to check! Couple of days after we received a letter from Bairstow stating that we need to pay extra £50 for the change of the direct debit date... I assume by now you get the theme around how they do business. At any point they were contacting us only if they needed us to pay something. Otherwise there was complete neglect. There were several other incidents were either due to lousy procedures, poor customer service or simple greediness we were told to pay extra. We were also charged £150 upon our move out due to apparently broken night lock. Funny enough the new tenant didn't have this breakage on their check in report (luckily we knew the person moving in). The dispute is still ongoing. Don't get me wrong - I am a working professional, I have a pretty good job and salary. I work with clients on a daily basis and this approach is simply not acceptable. This is why I am taking the time to write this. In summary - awful service, overcharging, hidden fees

Aldona · 27 August 2017

★★★★★ 1/5

Trustpilot

Cowboy Estate Agents.

Cowboy Estate Agents.Hi there,I rented a property in Keens Road, Croydon through Bairstow Eves estate agents of East Croydon. It was one of the worst experiences I ever had in England...1. They gave wrong keys to the garden, so we did not have access to garden for almost a week. It look a lot of emails and phone calls to eventually get it.2. Property was let to us with children paintings and dirty drawings3. We were refused use of access to garage at the end of garden though no mention was made in the agreement. We had to sell a few old furniture so cheep because of that.4. We had to struggle for over a month and half when we eventually left the property5. They threatened to deduct almost half of our deposit for fabricated complaints and we had to complaint to the Deposit Scheme to eventually get it back.I have already strongly advised a couple of friends not to use this estate agents. I strongly suggest everyone to think twice before using these cowboy estate agents.They are so sweet until you pay the deposit and sign the agreement and are a nightmare after that...!A very disgruntled customer,Faz Ali

Fazil · 2 August 2017

★★★★★ 5/5

Trustpilot

Very happy with Purley Branch

The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.

Customer · 8 June 2017

★★★★★ 5/5

Trustpilot

Great service from Kevin at Norbury branch

Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.

A · 16 July 2026

★★★★★ 5/5

Google

Doug was brilliant when helping my family search for a new property. He had an instant intuition about what we were looking for and combined a warm, friendly and honest approach. 10 out of 10!PositiveQuality

Dean · 12 January 2022

★★★★★ 5/5

Trustpilot

I sold a place through Bairstow eves in…

I sold a place through Bairstow eves in Croydon and they were responsive, helpful and professional throughout the process, and actually managed to get the sale over the line when other estate agents had failed. Would definitely recommend.

DM · 14 January 2026

★★★★★ 5/5

Google

Sharona has been fantastic haven’t had to do anything extra and let her manage everything completely

R · 30 October 2023

★★★★★ 1/5

Trustpilot

Non existent communications or professionalism.

We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.

Mr · 6 September 2024

★★★★★ 5/5

Trustpilot

Ms Sophie Buckthorpe

Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie

Swapna · 8 June 2024

★★★★★ 5/5

Google

Don't be fooled by online estate agents claims to save you money, there's just no substitute to a good high street agent who put the work in to find your buyer and manage the whole process. Excellent service from Ian, Alexandra and the team.

Joe · 13 January 2019

★★★★★ 1/5

Trustpilot

Corrupt Liars

Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.

Anon · 1 May 2021

★★★★★ 1/5

Trustpilot

put the phone down on me after hearing…

put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless

Muhammad · 24 March 2026

★★★★★ 5/5

Google

Jake Moore (East Croydon branch) was very professional and courteous. He explained each step of the process well allowing me to understand this complicated procedure well. I also understand that Jordan was also involved in working 'behind the scenes' and he did a great job!

Adjuah · 27 August 2017

★★★★★ 5/5

Google

A big thank you to Bairstow Eves, and Adam in particular. Extremley helpful from the start of the process to finish. A very stress free completion. Well done.

Paul · 17 May 2025

★★★★★ 5/5

Trustpilot

Great service

My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.

Ayeisha · 9 October 2024

★★★★★ 5/5

Trustpilot

Professional, Efficient & Friendly staff (Rainham Branch)

Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.

Paul · 1 August 2024

★★★★★ 5/5

Google

Amazing customer service! Lara provided very good mortgage advice in our appointment

Najida · 28 October 2025