Bairstow Eves Croydon reviews

★★★★★ 1/5

Google

I just got off the phone to a lady( can't unfortunately remember the name) to enquire about a property and the response was very careless and unprofessional. If a property is not available anymore there's ways to communicate certain information to your customer, with respect. All I've been told as an answer was" this house it's not available anymore! Someone put money already so thanks for calling". I wanted to enquire about other properties but she just evidently wanted to put the phone down so I managed to tell her quickly that I wanted to ask about other properties and the answer was "no we don't have anything, thanks for calling,bye". Very careless, unprofessional, nonchalant and rude. I wonder what the service is like throughout the process to rent with this agency if such a small and simple communication can't even be handled politely and respectfully. I DO NOT recommend this agency. Very poor and careless customer service. P.S. TO BAIRSTOW EVES : MAKE SURE TO TAKE OFF THE PROPERTIES THAT ARENT AVAILABLE ANYMORR SO YOU DOMT WASTE PEOPLE'S TIME!NegativeProfessionalism

Shivani · 20 July 2021

★★★★★ 5/5

Google

Sophie was amazing providing a professional service, I will definitely recommend and use them again.

Fin · 30 June 2023

★★★★★ 5/5

Google

Sophie and Marcus made the process easy, swift and efficient and provided great support throughout.

Prem · 30 June 2023

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Marise · 6 June 2021

★★★★★ 5/5

Google

Having to move with a baby can be stressful but Julie and Ivaylo made it very easy and smooth. I will definitely use Baistow Eves again but for now I’m enjoying my new home.

Tracy · 16 December 2020

★★★★★ 5/5

Google

Luke went above and beyond whilst showing us properties i was impressed with his knowledge of the area and he seemed to know exactly what we were looking for and was always able to answer any questions immediately

Jaymi · 28 July 2019

★★★★★ 5/5

Google

Really pleased with the service received from the team.They were very efficient and professional and friendly. I would especially recommend Ivo if you need anyone to help you out quickly.PositiveResponsiveness, Professionalism

Tope · 20 July 2021

★★★★★ 5/5

Google

Staff here were very friendly - I made a lettings enquiry and delt with Julie and Jamal, Hayley was very cheery and helpful.

Kate · 30 July 2022

★★★★★ 5/5

Google

Fantastic service from Ivaylo,Amy and petya! They helped me throughout the whole process which was very quick . They were both reassuring, having being anxious from how I was treated elsewhere. I couldn’t recommend them enough. Very pleased with the service i received😁😁 …

Louise · 9 July 2024

★★★★★ 1/5

Google

Despite de lockdown and the difficult time the agency went through, we had Sophie and Liam helping us out moving into a new property with a great professionalism. However, once in the house, end of June, the maintenance team completely let us down, keeping ignoring our emails, resolving a very few issues a couple of days only before the rent is due to then chase us for the fullrfull payment, once paid keeping ignoring our emails again... Very appallingNegativeResponsiveness, Professionalism

Longane · 1 January 2021

★★★★★ 5/5

Google

Hayley is amazing, she has been a great help throughout my 2 year tenancy and couldn't recommend her and the team more!

Mikey · 30 July 2022

★★★★★ 5/5

Google

The best service I've received from an estate agent. Ivo was super helpful. He made sure the process was smooth and he was super helpful with all my concerns.

Esther · 19 June 2021

★★★★★ 5/5

Google

I do not normally write reviews but I thought I had to in this case. I was very impressed with the level of service I received from the staff. They always came back to me quickly with an answer to my queries and nothing was too much trouble for them. They even came out in the snow to hand over the keys-not many estate agents would do that for the buyer.PositiveResponsiveness, Professionalism

Nigel · 7 February 2022

★★★★★ 5/5

Google

Ivo is a very friendly person, very nice to work with and will make your move very easy and stress free.PositiveResponsiveness, Quality, Professionalism, Value

Rosalina · 7 February 2022

★★★★★ 5/5

Google

Jamal, Julie and Hayley made it very simple to transition into my new property. Can’t thank them enough!

Alex · 2 November 2022

★★★★★ 5/5

Google

Bairstow Eves made purchasing my first property a pretty stress-free affair, particularly Sophie, who was cheery, friendly and equipped with information. I would have no problem recommending Bairstow Eves to my friends and family.

David · 28 July 2019

★★★★★ 5/5

Google

The agents were wonderful and quick to respond with all my questions. They made the whole process pleasant and easy. My family is so grateful!

Marra · 28 February 2025

★★★★★ 1/5

Google

Lettings Manager Julie Goddard flat out refused to return our tenants deposit to us after our inventory highlighted some damage. TenantS have accepted all liability and want the whole deposit returned to us for additional missed rent also, but Julie refuses to release deposit to us because “they are not paid to deal with deposit issues”. Bairstow Eves registered the deposit and are therefore the only party that can access it. I have been refused access to the account from ‘my deposits’ protection scheme despite my efforts to attempt to mediate the situation myself. This seems highly illegal that Bairstow Eves can just decide not to act to essentially keep the deposit. So we now have the headache of raising a formal complaint with The Property Ombudsman which takes weeks and is completely unnecessary. We are very disappointed at Bairstow Eves highly unprofessional and deliberately difficult stance on the matter. They were great at the beginning when we were giving them money but now there are some administrational matters to deal with, which they will not be receiving any further income for, they are being extremely difficult. I own a few properties and am used to dealing with agents and most are ok, but a true test of a good business relationship is when things are difficult, not when they are easy. I would not recommend Bairstow Eves as a result of this experience as their compliance team are equally as difficult, unnecessarily protracting the whole situation with weeks of investigation and lots of avoidance tactics. I’ve been waiting nearly 3 months and counting for the return of this deposit to date since our tenant moved out. Avoid this company at all cost.

Steven · 8 January 2020

★★★★★ 5/5

Google

It was my first time moving out and my estate agent was Tom. We had been to a few other companies before but no one helped us like Tom in Bairstow Eves. He was extremely friendly and made me feel very comfortable, with his friendly and helpful attitude. My experience looking for a flat was made both enjoyable and easy! He kept me well updated and informed with everything that was happening. I Couldn’t be more happy with his service.

Emily · 16 November 2019

★★★★★ 5/5

Google

Amazing service received from James Anson and Gary. We travelled from Middlesex to Purley for all our appointments and we would do it all over again, we were shown a selection of houses that suited our needs James really took time to know his customers well and any query we had was dealt with in such an efficient manner whether it was with regards to the house we had put in an offer ofr or the mortgage. Would definitely recommend.

Petronella · 28 July 2019

★★★★★ 5/5

Google

Big thanks to Purley branch. Especially to Ignas Pilybas for helping with a right property. Five star customer service, communication and all provided service. Would recommend this agency for everyone. Big thanks!

Eimantas · 28 July 2019

★★★★★ 5/5

Google

I recently bought a property through Bairstow Eves Purley. Committed and super professional service. Bella who walked us through every step has been very helpful. She took it upon herself to make sure we "First Time" buyers were comfortable. She always stayed in touch at every step off the way. She even came out on her day off to show the property when we asked. I will highly recommend Bairstow Eves and Bella in particular. Her radiant personality made the whole daunting house buying experience into a wonderful start for us. Thank You. Mik Patel (Mortgage Consultant) has been fantastic through our home buying process. He took it upon himself to thoroughly explain each step and periodically follow up at every stage. He made us feel welcomed. He liaised with the solicitors for the smooth progression. I cannot stress even how much Mik helped us during a stressful stage. I would happily recommend him to anyone else in a similar position

Imran · 28 July 2019

★★★★★ 1/5

Google

What an appalling customer serivce! Went in and asked for leaflet for one of the properties that was available. The chubby lady rudely responded to look at the photos online. You are open for a reason, aren't you? Seemed to be a big issue for her to get up from her chair and pick up the printed leaflet. No offer or sit down and discuss/view and no details provided. Luckily Frost Agents down the road went extra mile and we rented a place from there. Can't belive the difference in customer serivce!

Nicole · 28 July 2019

★★★★★ 5/5

Google

Jamal & Hayley was amazing and very helpful with moving me in to my new property. Thanks

Callum · 3 September 2022