Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSo disappointed with Andrews (Bristol)…
So disappointed with Andrews (Bristol) They repaid a substantial deposit back to one of my tenants two weeks into a live tenancy. They said I authorised it even after I provided proof I hadn’t. Not even an apology! So incompetent. Susan Russe.
Jeff · 4 July 2023
Agent replied · 22 October 2024
Dear Jeff/Susan,I am sorry to hear about your experience. We pride ourselves as a business in the service which we deliver.If you can let me have a little more detail, I will ask Angharad Trueman, our Group Lettings Director, to investigate this personally.My email is choward@andrewsonline.co.ukKind regardsCarl
★★★★★ 5/5
TrustpilotShannon did a great job during the…
Shannon did a great job during the property viewing and was respectful while communicating professionally. Andrews property has got a gold staff. Weldone
Mbala · 15 August 2024
Agent replied · 22 October 2024
Thank you, Mbala. It's lovely to hear positive feedback about your viewing experience with Shannon.
★★★★★ 5/5
TrustpilotExcellent
I talked to Richard Today and he has been very nice and really helpful. I would like to thank him for his kindness and great advice .Nouha
Nouha · 5 June 2024
Agent replied · 22 October 2024
Hi Nouha, thank you for the review. Fantastic to see that Richard has been such a help to you. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotAndrews and their team were great
Andrews and their team were great. With Hamza, Emily and Roisin at the helm my house sale completed for asking price. They were a pleasure to work with and I would highly recommend using them.
Na · 26 December 2023
Agent replied · 22 October 2024
Hi there, thank you for taking the time to write a five star review. Fantastic to see Hamza, Emily and Roisin have been a pleasure to work with and I am glad they could assist with the sale of your home! Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotNicole
Nicole, is my property manger , such a responsibility girl I meet , she help in every way bcz I am new to U.K , I ask so many questions and she rpl me
Fathima · 15 January 2024
Agent replied · 22 October 2024
Hi Fathima, thank you for the review, we are so pleased that Nicole has been on hand to help you out with everything you've needed so far. We also hope you are settling in well to the U.K and your new home! Thanks, Rhys
★★★★★ 5/5
TrustpilotShannon was professional and helpful…
Shannon was professional and helpful showing me around the property. She was able to show me around early which was also great! Thank you!
Zoe · 16 August 2023
★★★★★ 5/5
TrustpilotFirst time using Andrew's
First time using Andrew's. Shamiya and Molly have been extremely helpful. I trust they will do the best they can. Great team 😊
Consumer · 6 August 2024
Agent replied · 22 October 2024
Thank you for your kind words! We're thrilled to hear that Shamiya and Molly were able to assist you. We appreciate your trust in our team! 😊
★★★★★ 5/5
TrustpilotTara Darling Always Helps
Tara Darling has always been very supportive and sympathetic with a balanced approach to issues that may arise in property matters.Highly recommend the agency with special thanks to Tara.
Honest · 17 March 2023
★★★★★ 5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
Katie · 18 May 2023
★★★★★ 5/5
GoogleAndrews and the team at Purley have been very responsive in my purchase of my first property. I really appreciate their engagement throughout the whole terrifying process and I am very grateful for the part they played in helping me to take the next big step in my life!
Alex · 26 October 2022
Agent replied · 25 October 2024
Good afternoon Alex thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
★★★★★ 5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
Z.R · 12 June 2023
★★★★★ 5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Harikumar · 9 June 2024
Agent replied · 22 October 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Peter · 16 August 2024
Agent replied · 22 October 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
★★★★★ 5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
Sam · 28 February 2023
★★★★★ 5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
LS · 19 June 2024
Agent replied · 22 October 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Manager
We are now dealing with a new property manager, Louise and she has pulled out all the stops to organise and manage some complicated landlord/tenant/building fabric issues.
Lindsay · 10 May 2024
Agent replied · 22 October 2024
Hi Lindsay, thank you for taking the time to write us a five star review. Amazing to hear Louise has been able to assist you and manage some complicated issues. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
Lib · 16 June 2023
★★★★★ 5/5
GoogleI had lost all hope till I met a very nice and respectful lady Cherrie. When I told her my problem.she made it her job to be consistent and give exactly what I want . This is best agency to be honest .Lots of Thanks and love .
Olawale · 26 October 2022
Agent replied · 25 October 2024
Good afternoon Olawale, thanks for leaving us a review! We’re glad to hear that we were able to help you out with the whole moving process. We wish you all the best in your new property.
★★★★★ 1/5
GoogleThis agency is not at all dependable , and most of them working in there are irresponsible. I have keep on calling them for the past 3 days just to fix a problem and no responses I got so far. And they don’t have an emergency contact number in case of emergency. Not at all managing the letting property properly. And very irresponsible people. The way they deals with you is frustrating and they are rude to the tenants. Not taking any initiative to attend the call and not listening to the tenants. Very bad approach towards the tenants.
Anna · 26 October 2022
★★★★★ 5/5
GoogleI would Highly recommend! Amazing professional service from Mr Arif Khan. He was very prompt in responses and made the time to help us in our journey of purchasing a new home. Communication from start to finish was faultless and we were always kept up to date on what was taking place. I would also like to thank the rest of the team for the smooth process and promptly replying to any queries that I had. I would definitely be recommending Andrews Purely to family and friends.
Many thanks for all your help,
Arfan Sheikh
Adam · 26 October 2022
★★★★★ 5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Martin · 14 November 2023
Agent replied · 22 October 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
★★★★★ 1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Joseph · 9 June 2023
Agent replied · 22 October 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
★★★★★ 1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
La · 10 November 2023
Agent replied · 22 October 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
★★★★★ 5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
SaraG · 24 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
