Trusted Agent profile · Croydon
★★★★★
1,943 reviews across 2 platforms
909-911 Brighton Road, Purley, CR8 2BP, Croydon, CR8 2BP
Part of Andrews, see every office.
Andrews's office in Croydon, at 909-911 Brighton Road, is rated 4.9 out of 5 across 1,943 reviews on two platforms, including 195 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Andrews Purley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
Every review we hold for the Croydon office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. She’s a star. Was so patient with all my questions and really helpful and overall a nice and a calm person 🙌🏼
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
5/5
GoogleI had a fantastic experience working with property consultant Augstein at the purley branch. His professionalism and excellent communication made the entire process smooth and stress-free. He was attentive to me and my partner’s needs and provided valuable insights. Great service
Hi Cynthia, thank you for taking the time to give us a five star review. I am really glad to hear Augstein has been able to assist you on your property search and made the process smooth and stress free for yourself. Thank you again and all the best, Laura.
5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
5/5
TrustpilotFeedback for Andrews property group
I contacted Andrews agency via rightmove for an apartment in Croydon. Mr. Junior Zziwa is the negotiator from their side. He helped me with the viewings, reservation/offer forms etc. He also cleared all my doubts regarding the offer very well. With so much high demands for rented properties it's really hard to get hold of the agent atm but Junior always takes out time for their customers. If he isn't able to answer my call then he makes sure to reply over email/messages or call whenever he can and this really helps.I personally feel Andrews are lucky to have Junior in their wonderful team. Keep up the good work mate. 10/10 for your services.Regards,Rohit J. Tiwari
5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
5/5
GoogleTooshita is a real asset to Andrew’s - she is so personable and friendly - although I didn’t get the sale on the home I wanted she kept me well informed at every stage with regular communication :)
5/5
Trustpilota very positive experience
Hello, We rented a house from Andrews property group while ours was fully extended and renovated and I just want to leave a good review for this company as it was an absolute pleasure to rent a house from them. They have always looked after all the things to make sure it's safe, like electrics, sockets, plugs, central heating, plumbing , they requested the gas meter to be changed when my gas provider wasn't interested. They placed 2 safety boxes for the key so I don't have to be at home when the subcontractors came. We just left the house on 3rd of May and already have the full deposit back plus interest. I had to leave a review as this type of care , professionalism and seriousness is hard to come by especially in the lettings industry. Big thank you to the Property Manager Nicola, which has replied fast and was super efficient with all that the property or I, needed.
5/5
GoogleAs I am looking to get rent a One Bedroom Flat in Purley tesco Area Staff Mr. Ben doing his best to arrange on priority basis , Hope to get my requirement within the time
Hi Jehangeer, thank you for the review. Great to see Ben has been able to help you so far, we hope we are able to find you your new home, thanks, Rhys
5/5
TrustpilotFriendly, efficient staff & company
Me and my husband were looking for a flat long time. Moving forward, one day we found a flat on Andrews which we liked to view. From the first touch with the letting agent, we were content and happy with their professionality. Sameer, was our negotiator. He spend time with us to explain in details all our queries, he find time for us for even second viewing of the flat and and giving us advise of how to apply, utilities advises,important information etc. A big thank you, since all the period which we have been looking for a flat, most of the agencis are not showing true hospitality to the customers, moreover, for them is the same who will get the flat, do they need more help maybe etc. Samer proove us the oposite. Thank You!Sandra & Zoran
5/5
TrustpilotSteve was genuine and honest great service
Steve was great very informative friendly and helpful infact i would say he was probably the most honest and reliable agent we have had so far just wish he was the agent selling our house.
5/5
TrustpilotGreat service from Luke Timms in Leasehold
We live in a Victorian conversion which requires considerable upkeep..followed Luke from another company as I know he’s got the expert knowledge to manage this. Great so have the peace of mind that our lovely old building is in safe hands.
Hi Melanie, thank you for taking the time to write us a five star review! Great to see Luke from our leasehold team has been keeping your mind at peace knowing your property is in good hands with him. Thank you again and all the best, Laura.
5/5
TrustpilotWhen I met with the estate agent
When I met with the estate agent, Shamiya, she was lovely. Was very detailed in how she showed me around and was helpful with any questions I had.
Thank you, Chantelle! We're thrilled to hear Shamiya provided such a positive experience. Your feedback is greatly appreciated!
5/5
TrustpilotExcellent viewing with Shamiya
I had a viewing with Shamiya today and it was a lovely experience. She answered all the questions I had and made me feel supported. Thank you!
Thank you, Liv. It's great to hear that Shamiya provided a supportive and informative experience. We appreciate your feedback!
5/5
TrustpilotPromt call back to arrange 2nd viewing
Promt call back to arrange 2nd viewing. The agent had good knowledge of the surroundings area and gave a very good impression of how to sell a house.
Thank you, Lloyd! We're thrilled to hear our agent's knowledge and promptness made a great impression. We appreciate your feedback!
5/5
TrustpilotAndrews Michael gives me a excellent service and he is great man.
Hi I have an excellent service with Michael and I am really happy that he was helping us very things, I am really really gratitude to him! Thanks
Thank you for the five star review.
5/5
GoogleI had a positive experience working with Austein. They were professional, responsive, and knowledgeable to my needs. They guided me through the process smoothly, making it stress-free. Overall, I highly recommend their services.
Hi Madison, we appreciate the recommendation. It certainly looks like you had a smooth experience and really glad it was 'stress-free' with the team in Purley particularly with Augstein. Thanks, Rhys
5/5
GoogleI met the lovely Mia & Zaira on a viewing and they both work so well together as a duo. They were very informative and had great knowledge of the area. Would recommend if you’re beginning to look for a property.
Good afternoon Delores thanks so much for leaving us a 5 star review! ,
4/5
TrustpilotWould recommend
Amy and Rebecca were very responsive and tried their hardest to keep everyone informed during a slightly tricky sale. Would recommend and have used Andrews a couple of times now.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Purley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.
