Trusted Agent profile · Croydon

Andrews Purley reviews in Croydon

4.9

★★★★★ Excellent

1,944 reviews across 2 platforms

909-911 Brighton Road, Purley, CR8 2BP, Croydon, CR8 2BP

Part of Andrews, see every office.

Andrews's office in Croydon, at 909-911 Brighton Road, is rated 4.9 out of 5 across 1,944 reviews on two platforms, including 195 Google reviews rated 4.8.

Google logo

4.8 / 5

195

Reviews on Google

This office

Trustpilot logo

1,749

Reviews on Trustpilot

Business-wide

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Awards

ESTAS

Industry awards

Andrews Croydon won ESTAS awards in one year, most recently 2019.

ESTAS winner in one year: 2019.

ESTAS awards by year, 2019 to 2019

Source: ESTAS winners lists, as published, linked by year.

Reviews

Every review we hold for the Croydon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Professional and helpful

Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!

Ruth · 8 March 2024

Agent replied · 22 October 2024

Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.

5/5

Google

Andrew staffs have been amazing and very helpful since we moved in this property, especially Janine and Sheetal. I will recommend Andrews agency for anyone looking for a reliable service.

Amanda · 26 October 2021

Agent replied · 25 October 2024

Good afternoon Amanda thank you for leaving us such a great review.

5/5

Trustpilot

House sale review

Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.

Rachael · 24 April 2023

5/5

Trustpilot

A day worth talking about #andrews property

It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.

Sarah · 5 August 2024

Agent replied · 22 October 2024

Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!

5/5

Trustpilot

I'd like to thank Edward and his team…

I'd like to thank Edward and his team of the Kingsbury branch.After only 4 weeks I had a buyer. He offered me some very good advice, abd kept me up to date with developments. Whenever I had a query, he was quick with a answer. I would totally recommend them.

Ian · 13 March 2023

5/5

Trustpilot

Excellent costumer approach

Thank you Mukul for being so patient and explaining everything to me, breaking everything down and making it clear and understandable. Buying a house is a very complex and scary process but it's wonderful to find people who can make it a bit easier along the way.

Maria · 6 June 2023

5/5

Trustpilot

Wonderful property viewing

Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.

Jodie · 15 August 2024

Agent replied · 22 October 2024

Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.

4/5

Trustpilot

Great viewing with Nancy Henley

I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.

Hanna · 28 April 2023

5/5

Trustpilot

Andrews are always professional

Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.

Janey · 2 February 2024

Agent replied · 22 October 2024

Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys

5/5

Trustpilot

Fantastic 🤩

We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.

Sushant · 1 February 2024

Agent replied · 22 October 2024

Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys

5/5

Trustpilot

Fantastic service

Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.

Natalie · 22 April 2024

Agent replied · 22 October 2024

Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.

5/5

Trustpilot

Shanon was very friendly.

Shanon was lovely and friendly.

Joanne · 30 January 2024

Agent replied · 22 October 2024

Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys

5/5

Google

Although I'm only at the beginning of my flat buying journey, so far I've had mainly good experience with Andrews. Tooshita was very friendly when she showed me around in the flat I am in the process to buy and Luke kindly offered his help to answer some of my more complex questions.

Dorottya · 26 October 2022

5/5

Google

Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.

Amenu · 26 October 2023

Agent replied · 25 October 2024

Hi Amenu thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.

5/5

Google

Well established agency in the area. I am only at the beginning of this journey of buying a property through Andrews but their professionalism, responsiveness and support from viewing to making an offer has been excellent. As a buyer, Daniel (Sales consultant) has so far provided a great service.

Marie · 17 April 2024

Agent replied · 25 October 2024

Hi Marie, thank you for the five star feedback! Brilliant to see that Daniel and the team in Purley have been on hand to help out with everything required so far, hopefully that trend continues all the way until you move in. Thanks, Rhys

5/5

Trustpilot

Hayley Tennet

Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.

Ellie · 13 February 2024

Agent replied · 22 October 2024

Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys

5/5

Trustpilot

Nicole was a great help

Nicole was a great help, lovely to work with

Madalina · 20 October 2023

Agent replied · 22 October 2024

Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys

5/5

Trustpilot

Lamont was polite & professional

Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.

Gavin · 8 May 2023

1/5

Trustpilot

The rental side of there business is…

The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.

Chris · 29 January 2023

Agent replied · 22 October 2024

I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive

5/5

Trustpilot

Andrews Property is a good property…

Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!

Yoko · 24 February 2023

5/5

Trustpilot

Louise took the initiative in the…

Louise took the initiative in the tenancy renewal and managed to negotiate a fair and reasonable but not insignificant increase in the rent for our rental property. She also dealt with an urgent maintenance issue promptly and effectively.

Mr · 14 October 2024

Agent replied · 22 October 2024

Thank you, Mr Dearlove, for your kind words. We're delighted to hear that Louise provided excellent service in both the tenancy renewal and maintenance issue. Best wishes ,Lisa

5/5

Trustpilot

Sumita Jolly

Sumita Jolly, Senior Negotiator at the Kingsbury office has always been my “go to” She really knows her stuff and always makes me feel like I’m her No.1 client. I’ve been with Andrews for years and I look forward to dealing with Nikiya, Sarah, Tara Darling (you have some big shoes to fill)

Sasha · 1 January 2024

Agent replied · 22 October 2024

Hi Sasha, thank you for the five star review. It's brilliant to see that Sumita has been able to provide you with such a great service over the years. We are confident your new main points of contact will be able to pick up where Sumita have left off. We know that Sumita will really appreciate the feedback and likely still be keeping an eye on your file every now and then! Thanks, Rhys

5/5

Google

During what felt like the longest house selling experience of my life, the house is final sold. I have to thank Marcus personally for his stirling work keeping everything on point when it derailed many times, no thanks to the antics and demanding behaviour of the other selling party. Throughout the many challenges that the other seller posed, Marcus and the staff at Andrews remained professional, responsive and dedicated.

Steven · 27 October 2018

5/5

Trustpilot

Andrews bath central have gone above…

Andrews bath central have gone above and beyond to help me out and find a place from start to finish mark Jervis guided me all the way with the help from his team at bath central I found the perfect place to call home thankyou all at bath central.

Lexie · 26 March 2024

Agent replied · 22 October 2024

Hi Lexie, thank you for the five star review! Fantastic to see that Mark and the team have been able to assist you each step of the way, we are so pleased you've found your new home and that we played a part, hope you are settled in well. Thanks, Rhys

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Questions about Andrews Purley

Has Andrews Purley won any awards?

Yes. Andrews Purley won Bronze for Lettings (Tenants) in South East (Surrey) at the ESTAS 2019 awards, its most recent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Andrews Purley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Croydon.

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