Every review we hold for the Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSearching for a flat
I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.
Africa · 10 July 2024
Agent replied · 22 October 2024
Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys
★★★★★ 5/5
GoogleLuke is one of the best in business. His knowledge about the properties is really detailed. He is easy to reach out and very responsive. Thanks Luke and Andrews team.PositiveResponsiveness, Quality, Professionalism, Value
Sumit · 26 October 2021
Agent replied · 25 October 2024
Hi Sumit, Thank you so much for your 5 star review and your fantastic feedback on Luke, it is great to hear that Andrews team are taking pride in their work and giving our customers the service they deserve!
★★★★★ 5/5
TrustpilotQuick and reliable service guaranteed
Shannon has been incredible, from the moment we said we wanted to put our property on the rental market she actioned the request quickly, provided relevant documentation swiftly and kept us informed at every opportunity. The house had new tenants in within a couple of weeks. Thank you for all your help.
Lauren · 29 April 2023
★★★★★ 5/5
TrustpilotVery good customer service
Andrews emailed a property that matched our criteria and I met with Shamiya today at the property for a viewing, she was very professional and friendly and was able to answer all our questions and explained the next steps.Communication has been good throughout and I would highly recommend Andrews.
Diane · 2 July 2024
Agent replied · 22 October 2024
Hi Diane, thank you for taking the time to leave us a review. Amazing to see Shamiya matched you with a suitable property and then booked you in for a viewing too, we know it's a competitive market so it's great to see Andrews Downend are on your side! Thanks, Rhys
★★★★★ 5/5
GoogleLuke has been very helpful during my house search, I went to see a property listed by Andrews that I subsequently have had an offer accepted on!
Luke is very personable and had a lot of knowledge about the area, the back history of the property and seller and has always been quick and efficient with responding.
Naomi · 26 October 2022
★★★★★ 4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Alex · 13 February 2024
Agent replied · 22 October 2024
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Rhys · 7 December 2023
Agent replied · 22 October 2024
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
★★★★★ 5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Damilola · 13 November 2023
Agent replied · 22 October 2024
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
★★★★★ 5/5
GoogleLuke, Steve and the team at Andrews' Purley really did come through with good service, very professional, timely and very detailed in information supplied to me in making my decisionPositiveResponsiveness, Quality, Professionalism
KINGSLEY · 26 October 2021
Agent replied · 25 October 2024
Good afternoon Kingsley, thanks for leaving us 5 star feedback!
★★★★★ 5/5
GoogleSpecifically dealt with Brian Barnsby in searching for our next home. He was knowledgeable to the area and kept fully abreast of our needs in our next home. Very good, professional service.
Frederic · 26 October 2021
Agent replied · 25 October 2024
Good afternoon Frederic S thanks for giving us a 5 star review! We’re so pleased that we’ve been able to help you with your move and everything that entails.
★★★★★ 1/5
GoogleUnprofessional and condescending. When we said we did not like the property due it's age and look he asked us if we hadn't seen the photos online. We clarified that we have seen several similar properties that had the potential to modernise hence we took the time and effort to view this property. Also, if Andrews Purley do not want to offer viewings unless one is under offer they should make that clear in their advert. Its not like we have nothing better to do than call estate agents only to be brusquely told to call back once under offer.NegativeProfessionalism
Anand · 26 October 2021
Agent replied · 25 October 2024
Good afternoon Mr Pratap, If you’d like to discuss your experience in more detail please don’t hesitate to contact Steven Hill the Branch Manager to talk this through further he would be more than happy to listen to your concerns, you can contact him on 020 86688131
★★★★★ 5/5
TrustpilotPositive experience of Andrews as a landlord
I've been working with Andrews, and specifically Michelle Smethurst for close to 20 years. It's been a fantastic experience! During that time she's partnered in finding long term tenants, helped managed repairs, dealing with the council and the ongoing relationship with tenants. She's my trusted partner!
Robin · 12 August 2024
Agent replied · 22 October 2024
Thank you, Robin! We're thrilled to hear about your positive experience with Michelle over the years. Your trust and satisfaction mean a lot to us.
★★★★★ 5/5
TrustpilotNancy has been extremely helpful in our…
Nancy has been extremely helpful in our viewings. The way she provided all details really helps us as Tenant. I am placing the offer for the property today itself as pleasantly happy on overall experience.Thank you Nancy and Andrews Team for accommodating our requirement of viewing as well. Regards Swati Singh
Swati · 27 April 2023
★★★★★ 5/5
TrustpilotLisa and Robbie were great
Ruth · 2 April 2024
Agent replied · 22 October 2024
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
★★★★★ 5/5
TrustpilotI have rented a property through Andrews in Putney
I have rented a property through Andrews in Putney for at least a decade and have always found their service to be prompt and efficient. I have particularly high regard for Michelle Smethurst who has always helped me with any issues and treated me with respect. I would highly recommend them.
Guy · 9 May 2024
Agent replied · 22 October 2024
Hi Guy, thank you for taking the time to write a lovely five star review. Fantastic to see your have rented with us for at least a decade now and it is fantastic to hear the team have been there to assist you every step of the way.Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotMove On Removals and Storage
From a business-to-business perspective I can't recommend Andrews in Westbury on trim highly enough.Fantastic communication, great personal service, Claire stayed in touch with us throughout the whole moving process and gave us all of the right information at the right time. A true asset to the business, we are now looking forward to working together more in the future.
Rik · 21 November 2023
Agent replied · 22 October 2024
Hi Rik, thank you for taking the time to write a five star review. Great to hear you had fantastic service from our Westbury On Trym branch and received excellent communication from Claire. Fantastic to hear your looking forward to working together in the future! Thank you again and all the best, Laura.
★★★★★ 5/5
GoogleWhilst experiencing very lengthy delays to my property purchase Arif Kahn took over my case at Christmas and worked so hard to resolve the issues for me. He has always been very helpful and has pushed hard with the solicitors so that I eventually was able to collect the keys this week. Thank you for all your time and help.
Anne · 26 October 2023
Agent replied · 25 October 2024
Good afternoon Anne, thank you for leaving such a great review and we are pleased to hear that Arif has been helpful and worked hard to resolve issues. We wish you all the best.
★★★★★ 5/5
TrustpilotGreat Enquiry Experience
My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.
Customer · 26 March 2024
Agent replied · 22 October 2024
Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
★★★★★ 5/5
TrustpilotJas was brilliant
Jas was brilliant, did a great job and very welcoming!
JJ · 7 December 2023
Agent replied · 22 October 2024
Thank you for the positive review, great to see you had a five star experience with us!
★★★★★ 5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Victoria · 21 March 2024
Agent replied · 22 October 2024
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
★★★★★ 4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Samiran · 11 January 2024
Agent replied · 22 October 2024
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Shenay · 2 July 2024
Agent replied · 22 October 2024
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Ugur · 2 July 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Ruth · 8 March 2024
Agent replied · 22 October 2024
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
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