Every review we hold for the Crowthorne office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJessica Philips - Delivering Exceptional Customer Service
Been a client with Romans for the third year now and they have always been wonderful with their customer service may it be Maint., Property manager or admin staff.Dealing with Jessica Philips our Property Manager for a while now and she has been amazing. She always delivers and is very reliable. Has exceptional customer service qualities. Very swift with her replies and accommodating to our requests. She provides high quality service, is responsive and friendly. I highly recommend this real estate property management to those who want smooth transactions.Wonderful management. Very communicative and patient with customers as well as quick to fix any issues you may have with the property you rent.
Mitch · 8 December 2023
★★★★★ 5/5
TrustpilotAmazing!
Romans branch agents have been nothing but very helpful and friendly. I cannot praise them highly enough through what has been a tricky move. Branch manager, Stephanie, has been a lifeline throughout the process.Thank you, Romans.
Sarah · 28 July 2024
Agent replied · 24 August 2024
Dear SarahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotA big thank you to Lisa Fazal of Romans…
A big thank you to Lisa Fazal of Romans for her help and professionalism when dealing with some recent property issues.
Consumer · 29 October 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
TrustpilotWe do not recommend Romans as letting…
We do not recommend Romans as letting agents. There are so many 'add on' fees and charges. It was impossible to speak to anyone, who could help us. It took six months, after our tenants had moved out, to receive reimbursement for the damages caused to our property. We would not use Romans, to let out our property, again.
Davina · 23 January 2023
Agent replied · 17 June 2024
Dear Davina Dean,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat service
The senior property manager has been with us on this journey when I became a landlord. She is quick in responding to my queries and has arranged promptly for any maintenance work required at the property or for any other issues raised by the tenant. The continuity is great as she is the only agent, I have known during my rental experience and is one of the factors why I have chosen to remain with Romans.
Krishna · 23 February 2024
★★★★★ 5/5
TrustpilotFirst time renters - 5 star estate agents
We've had a great experience using romans to rent our first house. Me and my partner have just got the keys to our new home and romans have made the whole process as simple as possible for us. The team and Jonathan Randall in particular who has been our main point of contact has been overly helpful and quick, we saw the house just over two weeks ago and we finalised and got the keys yesterday. We would like to thank him for all his help and making the experience positive for us.
Emily · 25 November 2023
★★★★★ 5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)
Vernon · 10 May 2022
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotJack fisher Bracknell was very reliable…
Jack fisher Bracknell was very reliable at excellent at his job he is a absolute credit to the letting team
Simon · 25 November 2021
Agent replied · 17 June 2024
Dear Simon Cornwall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotBracknell branch Absolutely shocking…
Bracknell branch Absolutely shocking attitude towards my daughter. Discrimination because she's on universal credit. Had a guarantor the landlord accepted her for the property but the financial reference at Romans said no. They cause upset and stress totally unprofessional. My son in law had same experience in Ashford Surrey . Stay well away from Romans they are liars and make it up as they go along we are now seeking advice against them
Debbie · 17 November 2020
Agent replied · 17 June 2024
Dear Debbie, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.ukKind regards, Customer Relations Team
★★★★★ 5/5
TrustpilotI first time in UK apply to rent the…
I first time in UK apply to rent the house, Chloe is very helpful and use the heart to listening to me , thank you her again
Anita · 6 March 2024
★★★★★ 5/5
TrustpilotGreat responsive service
Throughout the process, their staff has been really helpful and has offered excellent service. They've been professional and responsive, from figuring out what we needed to comprehending it and providing it. A great option for anyone looking to move to Bath.
Ines · 14 April 2024
Agent replied · 24 August 2024
Dear Ines RotaecheCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you to Denise Hurn from Basingstoke for the…
Thank you to Denise Hurn for the excellent service and support. Professional and efficient.
Basingstoke · 6 September 2022
Agent replied · 17 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWould like to mention Denise Hurn who…
Would like to mention Denise Hurn who has helped me out on many occasions I wouldn't have had a Christmas meal had it not been through the dedication shown finding an installation fitter who was available literally days before Christmas, and today the swift response to my 2 enquiries that I know will be sorted swiftlyThanks Denise 😊
Karl · 30 January 2023
Agent replied · 17 June 2024
Dear KarlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotProfessionalism and friendliness
This is my first experience renting privately, I was shown the property by Amy and my offer and subsequent application process was handled by them, Saffron, and Muskan. I was made to feel extremely at ease asking any and all questions (no matter how small!) and was at no point made to feel like a bother, something that I found highly reassuring due to being someone with anxiety. I was assigned Jaymie Cobb as my property manager, and they have been extremely prompt in replies to any teething issues since moving in, alongside taking the time to call me personally on my move in day to make sure I knew who they were and how to get hold of them should I need too. I'm very happy with the level of service I've received, and the effort the staff I've worked with has put into ensuring everything goes smoothly and to ease any anxiety has really shown. Thank you all so much!
Meg · 10 November 2023
★★★★★ 5/5
TrustpilotMs Kaitlyn Young of Romans is very…
Ms Kaitlyn Young of Romans is very helpful and professional.in dealing with the return of Deposit.
Daisy · 9 March 2026
★★★★★ 1/5
TrustpilotDisgusting and Dishonest company…
Disgusting and Dishonest company especially the High Wycombe branch and property management manager called 'Stacey Cowap' (Avoid her at all costs)They have lied and have cheated there way to stealing money from me from my deposit, I actually cannot believe the complete load of rubbish they have made up - This company needs to be exposed on a wider scale so that they cannot get away with this anymore!!!!
Tom · 14 August 2021
Agent replied · 17 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotEXCELLENT AND PROFESSIONAL PROPERTY MANAGEMENT FROM STACEY COWAP AT ROMANS
I have been working with Stacey Cowap at Roman's. She has been fantastic and ensuring repairs and maintenance on the property are rapid and good value. Living overseas, this is a huge help and I know that the tenants will get taken care of swiftly. Stacey also communicates clearly, professionally and promptly. GREAT SERVICE ROMANS AND STACEY
Barney · 20 February 2023
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSuccessful House Sale
We started the sale of our house with another agent which wasn’t going well and so we invited Roman’s to make a difference. The manager - Matt White had kept in close contact with us and made some suggestions about the new marketing plan. Within a few days his team had arranged three viewings, on the same day and we received two offers a few days later! After accepting an offer, the sales process was managed by their Move Manager who has been in regular contact and facilitated all parties, to ensure a smooth contract exchange. We are extremely pleased with all the support we have received from the Fleet Team and look forward to concluding the sale next month. Thank you.
Keith · 1 November 2023
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Super speedy. Very polite, knowledgeable and helpful. Very pleasant to deal with. Thanks Matt.
Philip · 18 May 2022
Agent replied · 17 June 2024
Dear Philip,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotWe had a wonderful experience selling…
We had a wonderful experience selling our flat in East Acton. The follow-up from Maciej and his team is amazing! I look forward to appointing them for future lettings and sales.
Jonathan · 24 November 2023
★★★★★ 5/5
TrustpilotHouse Review
We were very happy with Saffron, whom we met at 61 College road for a house viewing. The service was pleasant. She clearly took us through and elaborated every detail.
Sylvester · 8 October 2024
Agent replied · 23 October 2024
Dear SylvesterCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Saffron a 5 star rating! Many thanksCustomer Care Team
★★★★★ 4/5
TrustpilotHave been using Romans for over 17…
Have been using Romans for over 17 years and have in general found them easy to work, and most importantly they have always have tenants ready to move in when the previous tenant leaves. For me the star at Romans is Kimberley Garcia Jones, who is always quick to reply to emails and sorts out issues quickly.
Mr · 4 February 2023
Agent replied · 17 June 2024
Good afternoonWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotDonna Maria Brent has been outstanding
Donna Maria Brent has been outstanding. Excellent customer service and she always sorted out any queries in record time.
Liz · 17 November 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotI've been a private renter now with…
I've been a private renter now with Romans for 8 years and it's been a stressless time throughout. On the odd occasions I've needed to report a repair, these have been dealt within a very reasonable time frame and to good standard. I absolutely love the property I reside in and I can't ask for a better Rental Agent who helped me from the very start of my journey to this point, if totally honest. Christine Lancaster too is always my port of call when needed and is totally professional as well as understanding. Long may this relationship continue long into the future too. From a more than satisfied tenant. Jennifer
Jennifer · 18 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
