Romans Crowthorne reviews

★★★★★ 3/5

Trustpilot

Quick enough to request your rent…

Quick enough to request your rent deposit but very slow to return it. Seems they probably have it sat in their account earning them interest on it instead of returning it straight away!

Nick · 13 August 2024

★★★★★ 5/5

Trustpilot

Super professional

Super professional, efficient and most importantly...Human! A very smooth onboarding and rental process enabled by the excellent and lovely Hannah. Thank you kindly for making our family move so easy.

Rupert · 28 September 2024

★★★★★ 1/5

Trustpilot

Bunch of pathetic individuals claiming to be good estate agents

I recently had an experience with the company's valuation process that has raised some serious concerns. It appears that there may be issues with fairness and trustworthiness in the Reading office.Throughout my interaction with an individual in the Reading office, I encountered what I believe to be unilateral discrimination. This came as a shock and is completely unacceptable, especially in the professional world where equality and fairness should be paramount.What's even more troubling is the perception that this discriminatory behaviour seemed to be supported by the team manager within the company. Such support for unfair practices is deeply concerning and needs to be addressed promptly.In my opinion, it's crucial for the company to reevaluate its valuation process and the individuals responsible for making these important decisions. A transparent and equitable process is essential for trust and confidence in any business.While I have reservations about my experience, I hope that the company takes this feedback seriously and works to ensure a more trustworthy and fair valuation process in the future.It’s Reading branch

Asic · 9 October 2023

★★★★★ 5/5

Trustpilot

I have recently let a property managed…

I have recently let a property managed by Romans. It was a smooth experience. My agent Nathan Poulter was easily approachable and very helpful with clarifying the queries quickly.

Sathish · 18 December 2023

★★★★★ 1/5

Trustpilot

So much for 28 days

The team seamed incompetent to deal with the sale effectively, granted the property was a repossession. In the future they should ensure they have all information pertaining to the property before listing it on the market, especially if they are going to push for a 28 day exchange. Mine took 6 months in the end.

Fr45er95 · 25 March 2023

★★★★★ 1/5

Trustpilot

The Worst Estate Agent I have ever dealt with

If I could give no stars I would. The communication is terrible, I have been a Tennant with one of their managed properties for over a year. They don't respond to our calls or emails unless we chase several times. Then it still takes weeks.Everything they respond with is incorrect and not relevant to our contract or property, we have never received information that is correct or useful.Avoid at all costs, you will waste days of your life trying to get a simple yes or no answer that is factually correct.

Jane · 3 October 2023

★★★★★ 5/5

Trustpilot

A joy to witness such passion

A joy to witness such passion, dedication and interest in providing a valuation and then the sale of my property. A fantastic set of photos and I’m excited to see what the future holds.

Carol · 18 July 2024

★★★★★ 5/5

Trustpilot

Thank you jo

I had a inspection from jo this morning and what a absolute delight it was, Not only was jo professional but someone who made me feel at ease with her job in my home, A wonderful human and if the next inspection is her I’d be more than happy. Thank you romans for employing such a wonderful bubbly lady, Thank you jo too,

Dom · 6 May 2022

★★★★★ 5/5

Trustpilot

Gas leak

Hello, based on genuine experience when I had suspended gas leak in the house, I have received immediate reaction from Agency and professional support. The issue has been solved very quickly. My manager is Christine. Kind regards, Lesia Moscalenco

Lesia · 16 April 2024

★★★★★ 5/5

Trustpilot

Smooth Home finding and movement

I had searched for property that was available within 2 weeks , team helped me with all the process and made it look very easy. The updates were provided on timely manner and complete transparency for on going processThankful for seamless process and would definitely recommend services offered by Romans!!

Archana · 2 August 2023

★★★★★ 5/5

Trustpilot

100% recommend

100% recommend! We got in touch with Romans when our purchasers pulled out through another agent and they were hot on it and got us a new buyer within a week, taking us right through to the sale of the house. Stephanie dealt with us and she was always there to help with any questions and always very friendly. I wouldn’t hesitate to get in touch with Romans again for our next house sale! Thank you again!

Hannah · 4 December 2023

★★★★★ 5/5

Trustpilot

Very helpful and professional

Nicole, Scott and Jack were all extremely helpful, friendly and professional for our move to Clifton. Definitely recommend!

Charles · 27 October 2021

★★★★★ 5/5

Trustpilot

Had a great viewing with Hannah on…

Had a great viewing with Hannah on Friday , such a nice young lady who really knows her stuff and is very helpful and polite. Would 100% recommend Romans in Bath.

Aisling · 28 August 2024

★★★★★ 5/5

Trustpilot

Pooja was most professional

Pooja was most professional in his handling of our rent review negotiations.

Quilleron · 23 August 2022

★★★★★ 1/5

Trustpilot

Don’t deal with this branch

This branch is absolutely useless. I went in with my SO and told them all the details they needed such as bedrooms, date my current tenancy ended, when I needed to move out etc.They then showed us a property and told us it was available from the 11th of august (First lie they told) where we emailed saying that we will pay the holding deposit with the intention of moving in on the 28th of August.After a stupid amount of reference checks which with most the lettingshub said they didn’t need and that I should send it to the agency, who in turn forgot they requested it.We finally got our contract which said the 13th of September…After calls with the Sal (head office person who was amazing) we found out that the property was actually available from the 13th of September. Since our tenancy finished before the 13th we were livid.The manager of the branch is useless.The amount of times Sal had to apologise on their behalf is insane.After a bit of back and forth we moved in on the 4th of September to a flat that was absolutely destroyed, a mess and contained mould!The agency told the landlord it was spotless and told me there looked to be no serious problems!Overall don’t deal with this branch.

Samuel · 14 September 2023

★★★★★ 5/5

Trustpilot

First Rate.

What a welcome change to deal with a company that consistently demonstrate professionalism and efficiency. Having a number of queries I struck up a rapport with Sarah (Boyens). Sarah listened, offered solutions, and followed up by telephone and email. Thorough, conscientious, meticulous and friendly, she epitomises best practice, I unequivocally recommend her and Romans. Well done.

Chris · 15 January 2023

★★★★★ 5/5

Trustpilot

Kimberly Garcia Jones the best property…

Kimberly Garcia Jones the best property manager you could ever imagine!! There is nothing impossible for her!!!

Helena · 7 December 2021

★★★★★ 1/5

Trustpilot

Unprofessional, unresponsive, unethical, and extortionate

If we could zero stars, we would!Romans (Reading Town centre branch) let us a property (2 bed flat) with dangerously broken decking, a shower head that did not work, and broken blinds. We were told that this would all be fixed as soon as we moved in. 2 years later, we had enough of their games of passing us over from one agent to another and telling us endless stories of how things would get fixed once they heard from the landlord. The landlord turned up to the flat for 15 minutes and said he would tell Romans to fix it. Romans lay blame on him, and this went on and on. They were never fixed!!! Despite numerous calls and emails. We warned them that the damaged decking was fragile and was prone to more damage, but this fell on deaf ears. After moving out 3 weeks early! They sent us a bill stating that they want to take 90% of our deposit to fix the damage to the flat and an eye-watering cleaning bill of £500 for a flat that was already cleaned. We contacted a local clear who said the job was £40 maximum for a 2-hour clean. All our counteroffers were rejected, for no reason & they blamed us for not accessing their platform which was broken. We had to resort to sending them screenshots. All this, a complete waste of time and shockingly clearly seeming desperate to make money from good tenants (that paid every time and gave them 3 weeks to show other people around and lived with broken items). It is clear, that, they want this money to upgrade the flat. This damage was a) mostly their fault b) if caused by us then it was minor wear and tear c) they had people in and out viewing the flat for 3 whole weeks before they sent us this check-out bill. I would never recommend them. Be aware of using them, they are unprofessional, unresponsive, unethical, and extortionate.

Blackgirlsreadtoo · 7 September 2023

★★★★★ 5/5

Trustpilot

Very good!

this is an official review and reflection on my experience while onboarding with Romans. Melanie Santos at the head office out of others I spoke took a personal approach in helping me with what was a very stressful time. Along with our deadline to move out of the property mixed in with pressures of moving town, Melanie provided invaluable help and kept on top of my case. Even when there was complications in the application she provided me with solutions and answered the phone anytime, which I know she would've had to manage because I am aware theres probably many others she's assigned to. This shows me she values her position and the way Romans is represented in terms of professionalism. I'd like this review to also be a thankyou to her for making the process easy for me and my family. If I had a business I would want my employees to take it as personal as Melanie Santos does because its reassurance of a job well done! Thankyou Melanie and good luck with your future endevours.

Luqi · 5 September 2023

★★★★★ 5/5

Trustpilot

Superb service

A quick note to say a massive thank you to Kim and the team at Romans for swift relet turnaround. Superb service and thank you for going the extra mile to ensure everything went smoothly.

Ben · 14 June 2023

★★★★★ 5/5

Trustpilot

Great Letting Experience

I wanted to take a moment to share my wonderful experience working with San and Lucky from Roman's during my recent letting process. From start to finish, it was a remarkable experience, and I am genuinely impressed by the exceptional service I received. San and Lucky demonstrated a remarkable level of professionalism and expertise throughout the entire process. From the initial consultation to the final lease signing, they consistently went above and beyond to ensure that my needs and preferences were met. Communication was also a strong point. They were incredibly responsive, promptly returning calls and emails, providing updates and answering all of my questions with patience and clarity. This made the entire process smooth and stress-free.

Kamlesh · 1 September 2023

★★★★★ 5/5

Trustpilot

excellent customer service

We had Jonathon show us round our new flat and as first time renters, we couldn’t have asked for a friendlier, assuring and informative man to show us around!

Tia · 19 September 2024

★★★★★ 1/5

Trustpilot

Romans Lower Early

Romans was our rental agent. Received absolutely terrible service from the property manager. The boiler thermostat and circuit board gave up just as winter started. After numerous back and forth with Romans and the plumber and 3 weeks of cold water eventually it was repaired. Romans had absolutely zero empathy for us entering winter without heating and hot water. The property agent did not even get proper feedback from the plumber that initially a temporary fix was put in. No apologies and in general a terrible customer service ethic. As tenants that paid the rent on time every month we were treated very poorly. I would not under any circumstances recommend Romans Lower Early branch.

Perushka · 26 August 2023

★★★★★ 5/5

Trustpilot

Romans Burnham

We absolutely appreciated the integrity of Matt when he came to value our property and both he had Lewis have both been so thorough with every step of getting the flat onto the website. Both have been so friendly and kind. We feel like we absolutely made the right choice and so far have enjoyed the selling process

Chloë · 30 September 2022