Romans Crowthorne reviews

★★★★★ 1/5

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Unfortunately I have bad experiences…

Unfortunately I have bad experiences with Romans.

Donna · 11 September 2025

★★★★★ 5/5

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Thank You Kerry

Kerry at Romans has made our experience a very good one & she made our day when she called me to say that we had got the property that we really wanted! she has always only been a phone call away, very helpful & it was lovely to meet her In person.I would deferently reccomend Romans to my family & friends.

Tara · 30 January 2023

★★★★★ 1/5

Trustpilot

Very bad experience ....

I rented a flat in Swindon at 15 Periwinkle Court ,flat 15 from the Romans in June 2022 to the end of May 2023.I would like to point out that renting out the property was not a problem at all and everything went quite smoothly.The first problem started in November when after long term rains, the floor in one bedroom started to smell rotten and one walls was covered with mold.After calling the Romans ,manager Jade visited us and admitted there is a problem with the mold and assured us that everything will be sorted out by a specialist.A week later a man from a construction/insulation company sent by the Romans after checking the room suggested to my wife that it would be better for us to start looking at another propertybecause it would be dangerous especially for kids to inhale it.Since then we stopped using the bedroom.From November to the end of May nothing was repaired and additionally in January water started leaking into the ceiling..despite many emails and phone calls to Romans instead of helping with all issues we received rent increase by £100!!!!When our children started coughing every night and myself we decided to leave the property and the end of our contract.In May before we left:Smell of damp and mold everywhere.Rotten blinds and suitcases, leaking ceiling,our clothes in wardrobes covered in mold.Everything done in one year of our tenancy.Before we sent back the keys to the property we spent 8hours in the empty flat for all the cleaning.Now,the Romans demand from me £404 for the after tenancy cost which for me is a joke!The cost is for painting all the walls (all covered in mold ,new blinds covered in mold and rotten,and cleaning the whole carpet stink in damp and covered in mold.so,no thanks,I won't pay a penny even though I offered £150 and it was rejected. Instead I prefer to present my case in court for destroying my belongings and poisoning my family.I hope that for the new tenants somebody has properly done all the issues above as in the UK overpaint mold is illegal.

Rafal · 17 January 2024

★★★★★ 5/5

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I got all the help I needed and timely…

I got all the help I needed and timely feedback. David was wery friendly and extremely helpful

Memory · 26 August 2022

★★★★★ 4/5

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Romans helped to rent our first house

Romans helped to rent our first house. Most of the process is through system which is simple and easy for you to access anytime. My key contact is Jonathan Randall who provided a professional and quick response.

Millie · 12 August 2024

★★★★★ 5/5

Trustpilot

Good experience, kudos Nathan

Nathan was fantastic. Helpful, responsive, clear and organised. Overall a good experience with Romans.

Samo · 14 December 2022

★★★★★ 5/5

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We've been very pleased with Romans

We've been very pleased with Romans, especially Aston. She puts you at ease and is very professional.

Jo · 14 August 2022

★★★★★ 5/5

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Amazing service

Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again

Katie · 9 December 2021

★★★★★ 5/5

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I am a Landlord and have been using…

I am a Landlord and have been using Romans for a few years now. I'm very happy with their services, my property is always well occupied and they are there to help with any maintenance issues. Anais Payne and Megan Setchell who look after my property always do a great job, they are very professional and pleasant to deal with.

Tom · 16 February 2023

★★★★★ 5/5

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What an absolute amazing bunch of

What an absolute amazing bunch of people that work there and a special thank you to Sam Morton who has definitely gone the extra mile to help make the moving process as smooth as possible. I would definitely recommend them.

Graham · 19 June 2023

★★★★★ 5/5

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Very good service

Romans in Market Place, Reading made the selling of our home very straightforward indeed. All the staff we have dealt with have been friendly, professional and efficient. Their recommended solicitors have been very good. Would certainly recommend them

Rosetta · 13 August 2023

★★★★★ 1/5

Trustpilot

Pathetic excuse for an estate agent!

Pathetic excuse for an estate agent!! ****AVOID AT ALL COSTS****So untrustworthy, when renting with this company they have tried to steel money from me and my family, making up lies and not telling the truth about already existing damage inside the property, we think that they are working alongside their own inventory clarks and may have a deal in place to rip people offWe will be going to the media about this!!!!

Fed · 16 July 2021

★★★★★ 1/5

Trustpilot

Avoid this company in renting from…

Avoid this company in renting from them.Nearly 4 weeks since moving outnof one of the managed properties & still no deposit back.No deductions have been agreed & all I get from Romans is stalling tactics in not repaying This might sound a small problem to some, but in my mind it's totally unacceptable. However I am about to seek legal advice on this matter.

Graham · 9 September 2022

★★★★★ 5/5

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Helpful and professional

Katie was really helpful from start to finish. Would recommend them

Foo · 6 March 2023

★★★★★ 5/5

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Ayse was extremely helpful and…

Ayse was extremely helpful and efficient in handling our move. Very professional. I wish her all the best.

Smriti · 9 June 2022

★★★★★ 5/5

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Excellent

George was punctual, concise and we appreciated the time and patience he showed throughout our unique position

Jake · 22 July 2022

★★★★★ 5/5

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Amazing Team

Jessica and team are amazing. Always very helpful and proactive.

Alison · 28 March 2023

★★★★★ 4/5

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Very helpful and Ellis Rose is a bubbly lady…

Very helpful and Ellis is a bubbly lady to deal with made me feel very relaxed and smiley Will stay connected for the next time thank you Pamela

Pamela · 15 March 2024

★★★★★ 5/5

Trustpilot

Helpful

I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.

Gursharan · 19 August 2022

★★★★★ 5/5

Trustpilot

We will only use Romans.

We will, where possible, choose Romans over any other agent, as we feel they are trustworthy and honest. We have used Romans for our last 3 moves. Jack, our valuer, was/is pleasant and knowledgeable.

Russell · 10 September 2024

★★★★★ 5/5

Trustpilot

The letting department were genuinely amazing!!!

My partner and I have recently moved in to a property with the help of Amanda from Romans and she couldn’t have made the process any easier for us. Unfortunately, there was a slight hiccup towards the end where Romans weren’t at fault, yet she swiftly sorted the issue for us. Any questions we had, she was there to answer straight away and there wasn’t a moment where we were left in the dark at all. Her frequent communication with us was so so helpful seeing as this was the first time we had moved out and she made it feel easy. If you’re going to rent through Romans, definitely ask for Amanda! I couldn’t recommend her enough!

Emily · 14 December 2023

★★★★★ 5/5

Trustpilot

5* service

Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experienceI would not hesitate to recommend them

Linzi · 18 April 2023

★★★★★ 5/5

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Excellent service for property management

I have had a property managed by Romans (previously Dewhurst) for 12 years. I have worked with many people, currently Christine Lancaster, all who have been exemplary and professional. I have been kept in the loop at all times and been offered sound and practical advice. Definitely would recommend as a property management agency.

Zoe · 14 July 2023

★★★★★ 5/5

Trustpilot

Romans are fantastic!

Absolutely unbelievable experience from Romans. We were with Tim Russ and had 4 viewings in 4 months (2 of which I did myself) and then we went with Romans. Aduel came over and we had a long chat and from what he promised I thought we’d go with them. He got people through the door, end of. We had plenty of viewings and within 4 months we are exchanged and completed. FANTASTIC communication, always willing to have a chat or come to our house to speak about things and when the offer came in they kept us up to date with every single step of the process. 1000% recommended if you really want to sell your house. THANKS SO MUCH ROMANS!!

Imad · 8 December 2023