Romans Crowthorne reviews

★★★★★ 1/5

Trustpilot

Apalling company

Apalling company. My son rented a single room flat with them. The room was filthy when he moved in and had no form of heating for 8 months, the shower was broken and the appliances were broken or faulty. The electrics were in a terrible condition and hadn't been checked or certified. When he left they kept a large amount of money from his deposit for no reason. They are criminals who should be avoided at all costs.

Paul · 13 August 2020

★★★★★ 5/5

Trustpilot

Fantastic Property Manager

We are lucky to have a great property manager as tenants. Kim Stockley (Senior Property Manager) is so helpful and supportive when we have needed to contact her or report any issues. I find her responsive via email, but she has also always been happy to have a phone call when needed. I greatly appreciate when Kim has taken some extra time to explain things to me thoroughly and/or offer reassurance when I've needed it. We have had a few property managers over the years, and she stands out for her efficiency, and her caring and friendly manner.

Nicki · 15 February 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent. So pleased we chose Romans. Emily, Catherine and team were extremely professional, helpful and proactive. Can highly recommend them.

Lucy · 16 June 2022

★★★★★ 3/5

Trustpilot

Not the best agent we have used

They were good until the house sold and then didn't seem to care. They also lost my house key! Took over a week and lots of chasing to get the lock changed. The sales team were fab but once my house sold and it was passed on to a new team whilt the purchase completed and surveys were run etc, contact ceased and for this reason I wouldn't use them again. I wanted updates and feedback and this was not available.

Sarah · 13 February 2024

★★★★★ 1/5

Trustpilot

Avoid this company unless you want EQ training

First of all, if you want to rent through them, you have to pay a monthly fee(no deposit option). Otherwise, your offer won't be considered.Secondary, the property manager is rude and irresponsible. "Do you know why you needed to pay up front last year?" I can't believe it is said by a property manager. Moreover, when I asking for renewing tenancy, my email got no response for 2 weeks. Finally, the discussion about the tenancy renewal started after another few weeks. We discussed in a email thread and I got no response again. A week later, she started a new email thread to question me if I still want to renew the tenancy because she didn't get update from me. But the fact was I do reply her last question in the previous email thread. The most terrible thing is even I resend the previous email thread to her, she still not try to read the emails. I have to repeat my answer to her again.

David · 13 February 2024

★★★★★ 5/5

Trustpilot

Bath office

Amy in Bath is an absolute delight to deal with. I will certainly be looking her up again next time I need to move

Fiona · 15 November 2021

★★★★★ 1/5

Trustpilot

Don’t put buyers first

As a first time buyer & as romain’s is the biggest estate agents in Yatley, I had high hopes of finding a property through them. However unfortunately this wasn’t my experience. They were hard to get hold of, didn’t return emails or calls, was impossible to schedule viewings with & just didn’t put the buyer first. This sent me to another local estate agent who I found a house with & brought in the local area.

Steven · 27 January 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I started renting my property over a year ago with Romans in Caversham.I am very pleased with there service.Anais is an amazing agent and Super Professional.She is very helpful and was able to provide an answer to all my questions.Thank you

Thamesidehotel · 4 July 2023

★★★★★ 5/5

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We had a very positive experience with…

We had a very positive experience with Romans Estate and Lettings Agency. Ayse Yerlikaya was extremely helpful and efficient.

Lesley · 19 July 2022

★★★★★ 1/5

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I have one star as I cannot not give…

I have one star as I cannot not give one to write a review. It is very bad agency, untrustworthy and no one from the property management answers the phone to help when you have bad time. They are unprofessional and they share your status with anyone with out your permission. I have a very bad experience and I don’t want any one else to experience what I went through.

Zakaria · 25 February 2022

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY - BLIND LEADING THE BLIND

Romans is like the blind leading the blind. It is impossible to get hold of anyone you want. When you try to get hold of them, the person on the other side of the phone will say, “I will get them to call you back”. When you hear this, you may as well put your phone away, because you aren’t getting a call back.Romans will only contact you when they want to, if it does not benefit them, they do not care.We have had roughly 4 new property managers in 6 months of staying there. All do not know what is required to manage a property. Unless the role ‘property manager’ stands for something different at Romans…Our current property manager is Alisha, but we may as well not have one as we haven’t heard from her in months and the only way we found out about our change in property managers was when we tried to contact the previous one.I could go on all day about the negative experiences we’ve had with Romans but I don’t want to waste my time. They’ve made the last 6 months under tenancy agreement with them miserable.AVOID this company at all costs.

Annon · 7 February 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID SCAMMERS, DONT CARE FOR YOUR HEALTH

Absolutely avoid this place, after renting with them for nine months and having a huge issue with black mould and broken windows damp and leaking, they refused to fix this and came up with all sorts of excuses, the property manager would lie and do stuff without our consent, we pushed and pushed to get this sorted after finally getting them to admit mould was a building issue they said we could leave early due to it not going to be sorted in time of our tenancy this was agreed by the landlord. and now we have since then finally found a place they went back on what they said and we lost that flat not to mention without our consent they ended our tenancy early and past the date we would have needed to move into the new place.ROMANS IS A SCAM. the property managers take little interest in peoples health and do not look after tenants. We now have been put in a difficult position where we don't have a home because of them. it is disgusting. the company should be shut down.

Unknown · 6 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have been the landlord of a rental property in Swindon for a number of years and have always had excellent service, initially from Dewhurst which was then taken over by Romans. I am particularly grateful to Naomi Hamilton who only joined the company fairly recently. She liaised with the previous tenants over a tricky issue and was able to achieve a good outcome thereby avoiding a legal dispute. She then helped to organise maintenance work and a re-furb of the property extremely efficiently and she has always been a pleasure to deal with. She is definitely an excellent addition to the team at Romans.

Felicity · 6 February 2024

★★★★★ 5/5

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Denise Hurn

No issues, professional attitude, resolving problems quickly. Great customer service. Thank you Denise.

Marcin · 24 February 2023

★★★★★ 5/5

Trustpilot

Property Manager Appreciation

I am really impressed with the level of service and understanding of the property manager Jade at the Swindon office. I am a landlord and in my experience Jade has gone above and beyond to rectify issues in order to reduce the costs incurred as a landlord. She has personally been around to the property and has provide knowledge/instructions to the tenants, cleaned and has also taken away items in her car in order to take to the tip in her own time.

Landlord · 1 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service - listening, responsive and helpful throughout. Once an offer was accepted, and especially in the delicate closing stages before exchange of contracts, Alison who managed contacts between the various parties was brilliant.

Nat · 13 October 2024

★★★★★ 1/5

Trustpilot

Shocking service- tenants beware!

Romans are one of the worst letting agents out there from a tenant perspective. They’re so unhelpful, never answer the phone until you end up complaining, and will ever so quickly take your money, but provide the worst service ever. My landlord has also personally told me how awful they are to use for landlords! The minute I can exit from my tenancy and find another property, the better!

Olivia · 29 March 2022

★★★★★ 5/5

Trustpilot

Kimberley Garcia-Jones was first class.

I dealt with Kimberley Garcia-Jones. She was absolutely superb on every occasion I dealt with her during my tenancy. Highly recommend.

Russ · 24 March 2022

★★★★★ 4/5

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The team at Lower Earley Reading have…

The team at Lower Earley Reading have been very helpful. My English is not good. They were very understanding. I would recommend this agency.

Beata · 5 October 2021

★★★★★ 5/5

Trustpilot

The staff at Romans Winchester go the…

The staff at Romans Winchester go the extra mile, they are professional, friendly and knowledgeable. Matthew and Oliver have been great to work with, especially Matthew, who always has an upbeat attitude.

Vanessa · 26 January 2024

★★★★★ 5/5

Trustpilot

First time letting through Romans

This is my first time of renting a property from Romans and have been dealing with Katie and Naomi.Katie and Naomi have been really helpful through the journey of renting my new property as they make sure I get an on time response to any of my queries, I would recommend them any day any time.

Abdul · 13 July 2023

★★★★★ 5/5

Trustpilot

Delighted. Great service.

We were delighted with the service we received at all stages of the purchasing process from the team at Romans. We had just had a house purchase with a different estate agent fall through and felt very disheartened by the whole process. The way we were treated by Romans was a breath of fresh air and we felt in control and well informed at all times.

Tom · 4 August 2022

★★★★★ 5/5

Trustpilot

Expert service

From the time we first viewed our rental property until we moved in, we were kept informed of progress. Ayse and Yavis at the Caversham branch worked tirelessly to a tight deadline to get us in on time. Megan, our property manager has already been in touch to offer help. Our thanks to them all for their professional services.

Gillian · 13 April 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I was renting with them 1 year. After finishing the contract, did the regular check out report and here started to get extra charges ( professional cleaning, even though in the check in report was stated that was not done one), I will say what was their comments, dust floor in one room, one radiator dusted, and in one room blinders were dusted, they charged me for this £60. Another thing that I want to mention is that the place I rented was very old maisonette, with lots scratches on the doors, bathroom, some built in wardrobes were not even closing properly, which again I had to mention this in the check in report, that said will be noted. And surprise at the end, was not taken all into consideration, I was charged for holes that existed on the doors, or because I have been connected to internet with Virgin Media and they put their small block inside.And the last thing when I have received the rest of the deposit ( after more than 3 weeks),another surprise, was not the amount agreed. Again I had to chase and find out that their system charged me for an extra week of rent, even though I had the proof that I signed and gave them keys an earlier date.So my advice for those people who are planning to rent with Romans, try to avoid as much as possible them, and if this is the last thing you have as an option, for your check in report, make sure you put every single nail on it otherwise you will be charged for them.Worst renting experience ever.

Andrei · 23 January 2024