Trusted Agent profile · Crowborough
★★★★★
1,594 reviews across 2 platforms
Crowborough, TN6 2XB
Dandara's office in Crowborough, at Crowborough, is rated 4.8 out of 5 across 1,594 reviews on two platforms, including 2 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crowborough.
Every review we hold for the Crowborough office, from every platform, shown as written. First names only.
5/5
TrustpilotHIGHLY RECOMMEND!
I can not fault Dandara from start to finish, they have been unbelievably supportive in my journey which hasn’t been the easiest - Especially Jon from the moment we met and reserved the property he has been great! The standard of the house is impeccable. And I cannot wait to hopefully start 2025 in my new home!
Many congratulations, we're sure 2025 will be a great one in your new home!
1/5
TrustpilotIt all started so well… wonderful sales…
It all started so well… wonderful sales team, who sold the dream. However, customer ‘care’ post sale has been a joke. St Michaels Park in Stewkley was literally abandoned after the last house was built 4 months ago, no landscaping done, the land deep with weeds, play park unusable….the list goes on. Endless promises that they’ll sort it ‘next week’, next week always comes and goes….they have failed to meet planning obligations with regard to landscaping. Please can we see some progress Dandara!! *UPDATE - 15/10/23…still no progress! Estate exactly the same, no work has taken place despite the promises and comment below!!!!!*
Thank you for your review, we value your feedback and we’re happy to hear you received a good service from the sales team. We are, of course, disappointed to hear that you're not happy with Customer Care, however we understand that a member of the team will be visiting site to review and will update you further on the matter after inspection.
5/5
TrustpilotThe staff are so lovely
The staff are so lovely, helpful & kind & knowledgeable. We were given lots of time to view properties & the site is a pleasure to walk around. Our 2 visits have given us confidence in Dandara as a company & builder . Mellissa & Jo are a credit to the company.
We're so happy to hear our team made your visits enjoyable and informative. We appreciate your kind words and confidence in us.
5/5
TrustpilotThe Sweetings
I’m very near completion of buying a Dandara home and it’s been such a great experience. From the very first time I popped to the sweetings to have a little look, customer service has been 10/10 and I also instantly knew I wanted to buy a home there. Andrew has been so helpful the whole time, answers emails quickly, always happy to answer any questions and will sort anything out as quickly as possible. Emma has also been so helpful too! I am so so excited to move into my new home:) thank you so much
Thank you so much for leaving such a wonderful review, the team will be delighted with your comments. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotThe Pippins, Hamstreet
We have recently moved into our New Build home in Hamstreet Kent and we love it. We have previously lived in a new build flat from a different larger developer and we were apprehensive buying another new build property given the less than ideal experience we had with them. However, we are extremely happy with our purchase, with Dandara and with the quality of the build. We looked at the development initially in January 2023, Joe & Tommy were extremely helpful and knowledagble and made everything much easier for us to process. Emma has also been extremely helpful in getting any issues resolved for us quickly! We reserved and exchanged in April/May and Dandra moved forward our completion date from the initial estimate so that we have now moved in. As expected (and with any new build!) there are some snags we have found but they have been quick to sort and the team have been really easy to work with an approachable. I would fully recommend everyone i have met at Dandara currently - The quality of their homes are much better than others i have come across and the staff are friendly and reliable.
Congratulations on your new Dandara home! We're so pleased you've had such a great experience with Joe, Tommy and Emma. Thank you for taking the time to leave such a wonderful review.
5/5
TrustpilotI viewed a property with Kelly from the…
I viewed a property with Kelly from the Jersey rentals team and she was extremely knowledgeable and friendly. Having someone like Kelly to help me find a property has taken away all the stress I was initially feeling.
We're so pleased to hear that our team member was knowledgeable and friendly, making your property search stress-free. We appreciate your kind words!
2/5
TrustpilotThe sales team are amazing jannet and…
The sales team are amazing jannet and Ashley were grate couldn't of asked for better! And Henry sorting out a few snags was brilliant too But then you are put over to customer care and they are awful you lodge work that needs doing and they completely forget about you and the work, send people that do half a job or just tell you what you want to hear apparently, and then when you chase them up because you have not heard anything for months they say things were miss placed and the job will be put back in again!! to be forgotten about? I though we had a 2 year warranty not a few months? But it appears that's not truth the warranty must be for if the house fall down nothing else! I wouldn't buy from them again once they have your money you are left to it pretty much customer care are rubbish. As I can't reply to your comment no nothing has been sorted and still waiting and will be taking matters to court as seems emails are ignored 2 years warranty really? Have never known a company like yours biggest regret we had was buying from you 27/8/23
Thank you for your review, we value your feedback and we’re happy to hear you received such good service from Janet, Ashley and Henry. We are, of course, disappointed to hear that you're not happy with the Customer Care team, however we understand from the team that your issues are being looked into and an appointment has been arranged for next week.
5/5
TrustpilotExceptional Service
Brendan has been very helpful throughout this process of renting the property at castle quay. From getting into contact with him I was able to arrange a viewing of the apartment the following day. Straight away I knew I liked the place and wanted to take it. Brendan has been quick to respond to my emails and the service has been professional, polite and its been a pleasure to have him guide me through the process.
We're so pleased to hear Brendan has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotFantastic sales staff
Living on the Fontwell Meadows site in a rental since returning from France, we decided we loved it here so much we wanted to buy here once our French house sale money came through. Ashley in the sales office found us a suitable plot which we reserved. However, just over a month later, we realised we'd made a mistake choosing that particular plot and needed to swap to another plot. Ashley went above and beyond to ensure this all happened for us, and went smoothly. He really is the best sales person we have ever had the pleasure of meeting and an absolute credit to the company.
Congratulations on your new Dandara home! We're so pleased to hear Ashley has been so helpful, thank you for taking the time to leave such a great review.
5/5
TrustpilotShakira at Dandara…
Shakira is an absolute delight to work with. She goes above and beyond to provide an exceptional customer experience. Shakira undoubtedly spends time to understand the project and the customer’s requirements. Communication from the start had been timely & informative. Shakira is a credit to her profession. She’ also a dog Lover- wish there were the option to award extra points for that! Thank you Shakira! Wishing you every success in your professional & personal life.
Thank you so much for leaving such a wonderful review, Shakira and the team will be delighted with your comments.
5/5
TrustpilotOutstanding customer service
We went to the Parc Jiwbili site here we met Laurie. We had an idea what we were looking for, however Laurie’s knowledge and advice was outstanding. She offered so many options and ideas. She has given lots of options to think about. We were really set on another builder, however after speaking with Laurie and all the information we were given we are now seriously considering a dandara home.She made so much time for us and we went away feeling she had answered all our our questions and more.Thank you Laurie.
Thank you for leaving such a great review, we're delighted you had such a great experience, we hope to welcome you back to reserve your new Dandara home one day!
5/5
TrustpilotI recently moved into a rented Dandara…
I recently moved into a rented Dandara property the the new team couldn’t have been more helpful, I was going through I rough time personally and they just made everything so easy for me ,
We're so pleased to hear that our team was so helpful during your move. We understand that moving can be a challenging time, and we're glad we could make everything easier for you.
5/5
TrustpilotHelen was fantastic
Helen was fantastic, so very helpful and seemed to genuinely care. We are moving to the island soon and are excited to be settling down in such a lovely community
We're so pleased to hear you had a positive experience with Helen - she will be delighted with your feedback. Thank you for taking the time to leave a great review.
5/5
TrustpilotExcellent service received today from…
Excellent service received today from Helen. Informative and helpful. We’re very interested in buying - and a lot of that probably linked to how well Helen looked after us.
We are delighted to hear that you had such a wonderful experience with our team. It is fantastic to know that the informative guidance provided has given you confidence as you consider your next steps. Thank you for sharing your positive feedback with us.
5/5
TrustpilotDandara Parc Jiwbili Wales
We are thrilled to share our experience with Dandara regarding our new two-bedroom home at Parc Jiwbili, Rogerstone, Newport, South Wales. From the outstanding customer service to the impeccable build quality, Dandara has truly set the bar high in every aspect of their work. If you are looking for a new home that surpasses expectations in terms of customer service and build quality, look no further than Dandara at Parc Jiwbili.We would like to thank Tracey and Laurie (Customer Services/Sales Team) for their help and support. Also for the many cups of tea and coffee which were always served with a smile! Callum (Site Manager) who is always eager to help and last but not least Tracey Gallacher-Thresher (Sales & Marketing Director). You are a very kind, caring person with an eye for design.....thank you. It has been a pleasure to meet you all.
Thank you for leaving such a great review, we're delighted you're happy with the team. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotJohn at Dandara Dunblane is 2nd to…
John at Dandara Dunblane is 2nd to none. Not only has John been really professional but naturally friendly, John is a true gem! John has made moving to a new area a lot smoother than expected. If I ever moved to a new build property again, I'd love to have a site manager like John.
Congratulations on your new Dandara home! Thank you for taking the time to leave such a great review, John will be so pleased with your feedback.
1/5
TrustpilotShameful behaviour.. Dandara have just pulled the plug on a…
Dandara have just pulled the plug on a sale of a reserved property in Battle. The buyers, an elderly couple from South Wales, lost the sale of their property and we stepped in immediately to buy it. There was therefore some delay but we are/we’re about to complete in 2 weeks. They announced today they have sold the property. The suspicion is clearly they got a higher offer and that trumps Customer Care, respect and integrity. The ripple effect is being felt down the chain. Shame on them!
Whilst we entirely appreciate your disappointment and frustration with our decision to withdraw from the sale, we must emphasise that you are not in possession of the full facts surrounding our decision. We would be more than willing to engage with you direct to provide a more detailed account of our decision and to this end invite you to contact us using the details listed on our website.
5/5
TrustpilotHelpful staff
Popped into the Waterside show apartment today. I was very impressed by the help and advice provided by Helen to ensure that the purchase of my first home runs as smoothly as possible.
We're delighted to hear about your positive experience at the show apartment and that our team provided such helpful advice for your first home purchase. We appreciate you sharing your feedback.
5/5
TrustpilotCouldn’t be happier
Couldn’t be happier It was my first house purchase and at every step of it Rebecca and team were super helpful, very patient with my endless questions and very approachable . Quick responses , easy conversations and a beautiful house ! Very thoughtful little things , even the interactions after the purchase were smooth and helpful in ironing out any issues . Have already recommended to friends looking to buy !
Thank you for leaving such a great review, we're delighted you're happy with Rebecca and the team. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
1/5
TrustpilotAbsolute joke of a company
Absolute joke of a company. Avoid at all costs. Had over a 198 snags when I moved in. I’ve had to literally fight them for a year to get the snags remedied and they are still a number outstanding. The drains on the development are not fit for purpose and keep blocking. Also made to sign up for a management company for the development that turns out to be affiliated to Dandara and they charged a years fee and no landscaping or ground maintenance has been carried out. Shocking workmanship and customer care from start to finish. DO NOT BUY A HOUSE FROM THESE COWBOYS.
We're sorry to hear you're not happy with your Dandara experience. We understand from the team that your issues are being looked into and resolved but please note that the management company is not affiliated with Dandara and any issues you need to raise with them need to be done so directly.
5/5
TrustpilotTerri, Brendan and Samantha - the dream team
Terri, Brendan and Samantha really went above and beyond I would say during the 3 years that we’ve stayed at the Westmount flat. From start to finish they’ve been accommodating and really quick to answer any of our questions and in making sure we have the best experience whilst living within the property. Any issues reported, they are always quick to respond so they get resolved quickly. There was not a lot as the property was well taken care of as well. Bitter sweet that we are leaving soon due to personal reasons but definitely was a good experience for us and have 3 years worth of good memories in the flat so thank you team. :)
Thank you for taking the time to leave such a great review, we're sorry to hear you're moving on but delighted your time at Westmount has been so positive.
5/5
TrustpilotBradley and Johnathan - The Grove
We recently purchased a 2 bed house at The Grove in Haddenham. We mostly dealt with Bradley throughout our experience, he was incredibly helpful and explained everything to us along the way, we can not fault the service we were provided by both him and Johnathan. Compared to our last house purchase (not with Dandara) this house move has been such an easy and well managed process. We are very happy in our new home and would highly recommend buying through Dandara to anyone interested. Thank you Bradley and Johnathan!
Thank you for leaving such a great review, we're delighted you're happy with the team at The Grove. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
5/5
TrustpilotI recently viewed a property with…
I recently viewed a property with Dandara and was genuinely impressed by the experience. The home itself was beautifully presented, reflecting the high standards Dandara is known for. A special mention goes to Courtney Laurent, who was professional, approachable, and incredibly knowledgeable. She took the time to answer all my questions and made the viewing feel relaxed yet informative. Her attention to detail and friendly demeanor made a real difference. Looking forward to the next steps!
We're happy to hear that you enjoyed your property viewing. We appreciate your kind words about our presentation standards and the team's service. Thank you for the positive feedback!
5/5
TrustpilotI have been dealing with Becky Turner…
I have been dealing with Becky Turner Knowles at the Dandara Deal office.I am buying one of their houses at Wingfield Place.Becky has been extremely helpful and gets back to me on all the questions I have asked. In fact all the people at Dandara have been very good to deal with as I visited various of their projects.But Becky couldn't have been nicer or more cheerful, so deserves a 5 star review.Thank you.
Thank you so much for leaving such a wonderful review, Becky will be delighted with your comments. Many congratulations on your new Dandara home, we're sure you'll be very happy there!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dandara hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Crowborough.
