Every review we hold for the Crook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
We have rented through Robinsons for almost 11 years now and we are extremely happy with the level of service we have always received. The staff are very professional and always follow through on what they say they will do. I can confidantly recommend Robinsons to anyone wishing to rent a home.
Carl · 13 February 2020
Agent replied · 19 June 2024
Hi CarlGreat review!! Thank you for taking time to write such positive comments. It is much appreciated and i will pass on your comments to the staff at Durham.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service Girls pushed it through…
Great service Girls pushed it through when I was feeling frustrated . There tackle problems with great experience it helps immensely.
Barry · 1 February 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 1/5
TrustpilotInitial meeting was very positive
Initial meeting was very positive, however, the service deteriorated rapidly and I found that communication at best haphazard. For example my instructions regarding communication with me with multiple members of staff were either ignored or not shared resulting in lots of confusion and frustration and found this very stressful and negative.
Mrs · 12 April 2020
Agent replied · 11 June 2024
Hi Mrs Blenkhorn,Thank you for your review. We are obviously dissappointed with the 1 star you have given us. The notes on the file do suggest a good level of communication.Having looked into the property it seems that the majority of contact was requested and dealt with by your brother. Communication between parties and a high level of service remain a priority at Robinsons as we always look to improve the customer journey. We thank you very much for your comments and your custom and wish you and your family all the very best in the future.
★★★★★ 5/5
TrustpilotMy property has just sold through…
My property has just sold through Robinson’s of Bishop Auckland . The whole sale was hassle free with issues . Great service from Lynn, Allyson and Jamie Lee . Would recommend to anyone .
LEWIS · 18 December 2024
★★★★★ 5/5
TrustpilotRobinsons Spennymoor, Excellent Service
I have been with Robinsons Spennymoor for years. They have always managed my property resolving issues promptly and efficiently. Now I am coming to sell and they have been exceptional in the set up, providing me with any and all documentation I have required. Excellent service!
Ross · 19 June 2021
Agent replied · 11 June 2024
Hi RossGreat review!!Thank you so much. All the team at Spennymoor will be delighted. I shall thank them on your behalf.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service again from the Robinsons…
Great service again from the Robinsons Team at Middlesbrough. Very professional, good guidance and go out of their way to help. I needed a new tenant for a property Robinsons had everything sorted inc advertising, show arounds, applications, and a new tenant, within 2 weeks,. Excellent all round service.
EAI · 5 October 2020
Agent replied · 11 June 2024
Hi EAIThank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBethany dealt with the letting I was…
Bethany dealt with the letting I was interested, everything went smoothly, and efficient and quick.I would recommend robinsons for sales & lettings!
R.hewitson · 18 December 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotProfessional & Friendly Service
I purchased some land via Robinsons, which the sale went through extremely smoothly and I found the agent extremely helpful and professional and friendly.I would definitely happily use this estate agent in the future.
Mark · 16 January 2023
Agent replied · 11 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotSuperb service and attitude
Superb service and attitude. I will definatly use again when needed and recommend them to everyone. The process of selling my house and purchasing a new one has been made alot less stressful because off the galls and guys in the office. Really can't recommend them enough
Philly · 4 March 2021
Agent replied · 11 June 2024
Hi Philly,Thank you so much for your review and 5 stars.AMAZING NEWS!! You are our 1000th reviewer and we would like to recognise this with a special thank you. Ryan at Sedgefield has a £50 voucher for you with our best wishes. He will be in touch.Thank you again for posting your review and your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat service in trying circumstances
Having used Robinsons on a number of occasions as a buyer this was the first time as a seller. Despite very difficult conditions with lockdown and acting solicitors working from home the Robinson team always kept the sale moving. Can't recommend them highly enough.
Gary · 4 October 2021
Agent replied · 11 June 2024
Hi GaryThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI have already sent a personal letter…
I have already sent a personal letter to the manager of the Robinson’s Darlington office thanking his staff for their professional service throughout the sale my father’s house. Every aspect of the process was thoroughly handled and we were kept well informed at all stages.
Mr · 20 July 2021
Agent replied · 11 June 2024
Hi Mr Wilson,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons stockton on tees are…
Robinsons stockton on tees are excellent. All staff from the manager Mark downwards are all excellent and give the best service possible. We have now bought 3 houses and woulld have no one else renting them out for us . Cannot praise them all any higher. Keep up the good work.
Mr · 21 November 2019
Agent replied · 11 June 2024
Hi Mr and Mrs Whitaker.Thank you so much for your positive review and 5 stars. Mark and his team will all be thrilled. I will personally pass on your good wishes to them all.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service from valuation through to completion, I was kept informed of any progress during the process as I live 2 hours away
Richard · 15 November 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotHad a valuation from Robinsons…
Had a valuation from Robinsons Spennymoor and a couple of agents in Bishop Auckland one valued it at 75-79k we listed with Robinsons at 83k and sold for full asking price! Couldn't recommend Robinsons enough. Bought from them twice and sold once! Brilliant service!
Frazer · 11 September 2021
Agent replied · 11 June 2024
Hi FrazerThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat experience
A big thank you to everyone at Durham Robinsons for your help and guidance whilst we have sold our house- very responsive and worked with us to get the best price
Sarah · 1 April 2023
Agent replied · 11 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotSale of property
Robinsons Chester le Street handled the sale of a property for me. Michael listed the property within hours of the initial instruction. The branch generated over 20 viewings, multiple offers and it sold for over the asking price. Their Sunday accompanied viewing service is also very useful. Thanks to everyone at the branch.
Paul · 3 August 2018
Agent replied · 12 June 2024
Hi PaulWhat a great review. Thank you so much for your comments. I will pass on your good wishes to the team at Chester le street. They will be thrilled. Thanks again for posting your review.RegardsSimon
★★★★★ 5/5
TrustpilotPersonal first class service.
Top marks for all of the staff at Robinsons, always pleasant, knew what they were talking about and kept us informed of what was happening all though our house selling process. Very professional staff, giving a personal, first class service. I would certainly recommend using them.
Tony · 27 March 2021
Agent replied · 11 June 2024
Hi TonyThank you so much for your review and very positive comments ref our Darlington Office. All the staff will be delighted to hear that you were pleased with the whole experience.Regards.Simon Wright.Director.
★★★★★ 5/5
GoogleWe recently bought a house from this agency/office and I would highly recommend them ,their service was excellent from the beginning of finding our property to completion of the conveyancing process.
Chris · 28 March 2023
Agent replied · 11 June 2024
Good morning Chris, thank you very much for your comments and we hope your happy with your new home.
★★★★★ 5/5
TrustpilotI would not hesitate to recommend…
I would not hesitate to recommend Robinsons, they have exceeded expectations. They were very helpful in selling our property and in particular in chasing up when required to keep the sale process moving. The staff were very helpful and friendly and I would like to say a big thank you to them all.
Bill · 5 July 2018
Agent replied · 12 June 2024
Hi BillThank you so much for your comments. I will pass them onto the staff. We are constantly trying to improve our service so this is great feedback.RegardsSimon
★★★★★ 5/5
TrustpilotExcellent professional staff
Excellent professional staffVery knowledgeable and polite Kept in touch throughout the process from start to finish Excellent all round highly recommend
Mr · 19 December 2023
Agent replied · 11 June 2024
Thank you very much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our team's professionalism, knowledge, and courtesy made a positive impact on your interaction with us. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotExcellent Service.
Robinson’s held the key and made sure we were kept informed at all times. Once the property was sold Joy supported us and kept us informed about procedures.From the initial evaluation to the day the keys were collected we were confident with the service we received from the Robinson’s Team. Thank you.
Ms · 16 January 2019
Agent replied · 11 June 2024
Hi Ms StubbsThank you so much for your positive review and 5 stars ref our Darlington office. Joy and the team will be thrilled with how you felt about your dealings with Robinsons.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery pleased with the professional…
Very pleased with the professional service we recieved from start to finish. All the advise they provided was invaluable. We were kept up to date with all developements and any issues. I would highly recommend Robinsons to anyone looking to buy or seel a property.
Jim · 21 May 2021
Agent replied · 11 June 2024
Hi Jim.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotA very positive experience
Helpful and efficient, with feedback given on a regular basis. Maintained a steady stream of viewers, leading to a number of offers and ultimately, a buyer.Also dealt with the sale, to us, of another house, arranging additional visits as required. All in all, a very positive experience.
Mr · 2 December 2020
Agent replied · 11 June 2024
Hi Mr and Mrs Shilton,Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotLovely people and very helpful from the…
Lovely people and very helpful from the start. All the way through from purchase to completion always on hand helping out. Went extra mile when things were tough all staff friendly and extremely helpful. I am never moving again but would recommend Robinsons to everyone i know.
Mr · 23 November 2020
Agent replied · 11 June 2024
Hi Mr and Mrs Lyons,Thank you so much for your review and 5 stars. It is great to hear your experience with our Stockton Office was a good one.Thanks again.Regards.Simon WrightDirector.
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