Every review we hold for the Crook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Robinsons team was welcoming when I…
The Robinsons team was welcoming when I walked through the door one weekend. The person I valued the most was Joy Cruddas. She really helped expedite my move. Joy pushed my solicitor who frankly worked at a snails pace. If it wasn't for all of Joy's hard work - I suspect that I'd still be waiting to move
Dr · 13 August 2018
Agent replied · 12 June 2024
Hello Dr MusgraveI am so pleased that you have found our service in Darlington to be of a high standard and that Joy has made the difference. I will personally pass on to joy your comments and i am sure she will be delighted. Thank you for taking the time to post this review and for giving Robinsons 5 stars. It is much appreciated.Thanks again.RegardsSimon wrightDirector.
★★★★★ 5/5
TrustpilotExcellent service from Robinsons…
Excellent service from Ryan and his Team. From the start Robinson’s were open and honest.Ryan explained the likely timescales which were spot on.All in all very satisfied with Robinsons, they will be my first port of call when I am next looking at selling property.
Alastair · 24 March 2022
Agent replied · 11 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotGreat service
Great service, very professional and did an excellent job with both renting & selling. Highly recommended!
Manisha · 4 July 2024
Agent replied · 24 October 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 1/5
TrustpilotA terrible experience with Robinson’s…
A terrible experience with Robinson’s of Spennymoor so unprofessional the way they treat customers having saying the sale was accepted then 45 minutes later saying seller had changed his mind and went with first time buyers with mortgage when we were cash buyers I wouldn’t trust these people one bit that’s for sure
Kevin · 23 July 2020
Agent replied · 11 June 2024
Hi KevinThank you for your review.We are sorry you feel the situation you experienced was not as you would have hoped. I have been in contact with the branch and they inform me that the owner of the property made the decision on the offer they decided to go with. I am satisfied the correct procedure was adopted. It is always a very disappointing time when a buyer loses out. I do hope you find another suitable home very soon.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotI would like to thank all the staff at…
I would like to thank all the staff at Robinsons in Sedgefield for the fantastic job they did in selling my home . Ryan,Sharon and Jade couldn’t do enough for me, nothing was a bother to them. They are so friendly I would highly recommend them.Thank you again Margaret McMain
Margaret · 10 April 2021
Agent replied · 11 June 2024
Hi Margaret.Thank you so much for your review and 5 stars ref our Sedgefield Office. Ryan and his team will be delighted with your positive comments. It is always great to hear that the service was of a high standard.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotHad a.house viewing booked in with…
Had a.house viewing booked in with Robinson took time off work arrived at the house nobody in when I rang Robinson they told me the owners had accepted another offer. Complete waste of my time when all it would of taken was a phone call to inform me of the situation. Totally unacceptable.
Rachael · 27 June 2020
Agent replied · 11 June 2024
Thanks for your review Rachael. The property was not sold but did have an acceptable offer on it, which we were waiting confirmation of finance, hence why the property was still available. The owner said they would of been with you in around 20 minutes. Good luck with your property search.
★★★★★ 5/5
TrustpilotExcellent service warm and friendly staff
Yes fantastic with the pandemic it was a strange time but one individual of staff working there call Joy, went over and beyond to make sure that the actual exchange went through. Before everything was went to plan I was kept up-to-date throughout the initial sale. Any queries I had but answered swiftly.
Robert · 20 June 2020
Agent replied · 11 June 2024
Hi RobertThank you so much for your positive review and 5 stars ref Joy at our Darlington Office. I will personally thank Joy on your behalf for her excellent service .It has been a difficult time but hopefully we are now over the worst.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotReally positive experience with…
Really positive experience with Robinson's Bishop Auckland. Sam looked after us as first time buyers and helped move the chain along to successful exchange and completion. Always responded to emails very promptly and we are very happy with our house purchase, thank you. Would not hesitate to recommend this branch to others.
Loug · 27 August 2020
Agent replied · 11 June 2024
Hi lougGreat review!!Thank you so much. Sam and the team at Bishop Auckland will be thrilled.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotFrom first contacting Debbie to getting…
From first contacting Debbie to getting our home put on the market was extremely fast with Sasha getting the house sold within 1 week. We told Naomi exactly what type of property we required and she delivered also very fast. From selling to buying I think only took 2 weeks. Excellent service with a smile
Michael · 11 July 2019
Agent replied · 11 June 2024
Hi MichaelThank you very much for your review and 5 stars. The team at Hartlepool will be delighted with your positive comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe put our house up for sale with…
We put our house up for sale with Robinsons and couldn’t of asked for better service from start to finish, the lady who dealt with our sale was outstanding throughout going above and beyond, if anyone is thinking of putting their house up for sale I would definitely recommend Robinsons.
Mrs · 15 February 2021
Agent replied · 11 June 2024
Hi Mrs Myers,What a great review!!Thank you so much for your positive comments ref our Middlesbrough Office. All the team will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotI have bought 2 properties and sold 1…
I have bought 2 properties and sold 1 through Robinson's. During the buying process they were faultless, with excellent communication. That would have got 5 stars. For the selling process the fees were reasonable and relatively inclusive. Communication however was largely nonexistent after I had accepted an offer, and this lost the last star.
Stockton · 19 November 2019
Agent replied · 11 June 2024
Hi StocktonThank you for your review and 4 stars .It was good to hear where we got things right and also good feedback on where we can improve our service. Thank you for that, it is appreciated.Kind regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBest estate agent ever
This estate agent went above and beyond what they needed to do. The manager was brilliant very polite and very professional and gave me and honest valuation. The staff are so helpful and are very good at listening when you need help and support. Will Defo use them again and couldn't recommend them highly enough
Mrs · 7 June 2019
Agent replied · 11 June 2024
Hi Mrs Cail.Thank you for your positive review and 5 stars ref our Bishop Auckland Office. Sam and his team will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBrilliant
Becky was amazing. Really helpful thank you!!
Sophie · 7 June 2019
Agent replied · 11 June 2024
Hi Sophie.Thank you for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotA huge thank you to the Sedgefield…
A huge thank you to the Sedgefield team, Ryan, Sharon and Danni for all their kindness, help and professionalism throughout the purchase of my new property.
Audrey · 14 November 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotPhil Turnbull
I would like to thank all the staff at the bishop auckland branch of Robinson's ( Lynne, Jamie-Lee, Allyson and Zoe) for the friendly professional way they handled the sale of my mother's home. Many thank's
Phil · 29 January 2023
Agent replied · 11 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWe have nothing but good things to say…
We have nothing but good things to say about Robinsons Stockton. We have previously and are dealing with them now both with buying and rentals and the team there all give excellent service at all times. We would highly recommend them to anyone and we do whenever we can. keith and lis whitaker
Mr · 27 February 2020
Agent replied · 11 June 2024
Hi Mr and Mrs Whitaker,This is a great review so thank you so much. The team at Stockton will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFrom start to finish
From start to finish, we were kept informed. At the viewings, we were given lots of time to look at the property. All communication was carried in a friendly way.We can only recommend Robinsons for being open and honest And very helpful.
Denis · 28 May 2022
Agent replied · 11 June 2024
Thank you for the lovely review of our Crook office. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWhat can I say 👍🏽
What can I say; just that Ryan,Sharon & Jade at the Sedgfield branch did a fantastic job on selling our property, it was quick,efficient and very professional. I knew I could completely trust their experience and knowledge and I would highly recommend them without hesitation!!Thanks again guys Mary Johnson
Mary · 25 February 2021
Agent replied · 11 June 2024
Hi MaryGreat review!! Thank you so much. All the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery professional service at all stages…
Very professional service at all stages from initial contact through to completion of sale. After using another local agent unsuccessfully prior to instructing Robinson’s was delighted that viewings arranged within days of instruction resulting in an offer. Regular updates on progress of sale were provided and ensured that transaction progressed smoothly to completion. Thank you
Mr · 8 November 2018
Agent replied · 11 June 2024
Hi Mr and Mrs SandersThis is a great review so thank you very much for your positive comments and 5 stars.We are always striving to improve our service so with a review like this we know we are getting there.i will personally pass on your good wishes to Debbie and her team at Hartlepool.Thanks again.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotRobinson’s Sedgefield
Ryan, Sharon and Jade at the Sedgefield branch have been fabulous from start to finish. Very supportive and professional. They were fantastic with my parents when they moved to Sedgefield as well. Thanks so much to you all for everything!
Dianne · 29 July 2022
Agent replied · 11 June 2024
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotGreat service from Ryan and the team at Sedgefield
Brilliant service from Ryan, Sharon and Danni at the Sedgefield branch. We sold a property and the team were very professional,knowledgeable and friendly from start to finish, providing regular updates throughout the sale.... couldn't fault and would recommend
Tricia · 18 October 2022
Agent replied · 11 June 2024
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotWe used robinsons in the darlington…
We used robinsons in the darlington office to sell our property they were excellent and very help full always available to talk to you nothing was to much trouble all the staff are very friendly.Would recommend them to anyone and will be using them again
Dawn · 8 November 2021
Agent replied · 11 June 2024
Thank you so much for your review, it is very much appreciated.Kind RegardsKeith MasonSenior Manager
★★★★★ 5/5
TrustpilotFantastic customer service from all the…
Fantastic customer service from all the staff at robinsons in hartlepool, especially nicola who made the sale of the house a happy experience in tough times. Fantastic professional work and I would reccomend robinsons to anyone either buying or selling a property. Great value for money and overall positive experience
Tracy · 11 October 2020
Agent replied · 11 June 2024
Hi TracyThank you so much for your positive review ref our Hartlepool Office. Nicola and all the team will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service
We have rented through Robinsons for almost 11 years now and we are extremely happy with the level of service we have always received. The staff are very professional and always follow through on what they say they will do. I can confidantly recommend Robinsons to anyone wishing to rent a home.
Carl · 13 February 2020
Agent replied · 19 June 2024
Hi CarlGreat review!! Thank you for taking time to write such positive comments. It is much appreciated and i will pass on your comments to the staff at Durham.Regards.Simon Wright.Director.
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