Every review we hold for the Crook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI would recommend Robinsons to friends…
I would recommend Robinsons to friends and family. They look after the property I have rented out and the staff are most helpful in offering advice when asked. In particular, Charlotte Graham who has been most patient in taking photographs after I refurbished the property and getting it back onto the rental market for me. I hope to continue this working relationship for many months to come.
Mrs · 14 December 2018
Agent replied · 11 June 2024
Hi Mrs ShippenThis is a lovely review with ref to our Durham Lettings office. Thank you so much for your positive comments.I will pass on your good wishes to Charlotte and the team who will be thrilled with the 5 stars.Regards.Simon Wright.Director.
★★★★★ 3/5
TrustpilotFine but wouldn't rate too highly
I didn't have much to do with the estate agents, as my solicitors handled everything, until the exchange date but they weren't too helpful in giving me details about collecting my keys, and they didn't attempt to contact me to update me at all so I was left to call them and find out why I still couldn't get my keys at 4pm on my exchange date.
Miss · 19 November 2018
Agent replied · 11 June 2024
Hi Miss PalethorpeThank you for your review and comments. We use Trustpilot to try and get clients to give us feedback about their dealings with us and where we can improve the service we will always try to do so.I am sorry that in your case things did not go as smoothly as we would have hoped but hopefully it hasnt put you off using us in the future.Thanks again for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFirst class service and good value
First class service and good value. Very knowledgeable about the local market and also about how the process would work in our situation. Unfailing support and consistent good advice. Would definitely recommend.
Paul · 4 March 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotFantastic customer service!
Fantastic customer service and communication throughout the whole process. Sally Newman was excellent!
Ts · 25 January 2021
Agent replied · 11 June 2024
Hi TSThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotHouse purchase
All staff were very friendly and helpful from first enquiry until completion, with a special mention to Joy.
Mr · 25 April 2019
Agent replied · 11 June 2024
Hi Mr Davison.Thank you very much for your positive comments in relation to our Darlington Office. I will personally thank Joy for her hard work.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent
Me and my partner bought our first home, and weren’t very knowledgeable on what goes into this. But Robinsons have been very helpful through the whole buying process. Really helped put our minds at ease. Every-time we rang to get a question answered there was always a friendly staff member to help. Thank you for being apart our first time buying experience.
Sam · 29 September 2020
Agent replied · 11 June 2024
Hi SamThank you so much for your review and 5 stars. The whole team at Stockton will be delighted with your positive comments. It can be very daunting buying your first home and so great to hear we were able to make this as painless as possible.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotAvoid at all costs!!
I would never use Robinsons again! Rude ignorant staff, act superior to people, completely uninterested it’s actually embarassing! They are so rude and I phoned to complain and the manager had the same attitude so no wonder they aren’t bothered. I’ve wrote a review on their Facebook & they blocked me! Worst estate agents I’ve ever dealt with
Mell · 20 August 2021
Agent replied · 11 June 2024
Hi MellThank you for your review. I am sorry you feel the way you do. We do take all reviews very seriously so when we get a 1 star review it hurts. I assure you that in the majority of cases the service we provide is of a very high standard. We wish you happiness in your new home.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotExceptional service
The full team at Robinson's Sedgefield are exceptional. They literally can't do enough for you. First class from start to finish, regular friendly communication. It was a pleasure to work with them. Thank you so much. Highly recommended 😊
Kirsty · 15 September 2023
Agent replied · 11 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotAbsolutely fabulous. Super quick house sale
Absolutely fabulous throughout, professional, helpful, great advice, guided through the whole process, efficient and a pleasure to deal with. Would highly recommend the whole team at Robinsons Spennymoor . Can’t thank them enough!
Paul · 1 February 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotAmazing staff!
We have just purchased a house through Sedgefield robinsons branch. The staff at branch couldn’t have been more helpful & accommodating. Ryan, Sharon & Danni helped move things along quickly, provided regular updates and were polite & helpful every step of the way. Thank you so much for your help.
Scarlett · 21 September 2022
Agent replied · 11 June 2024
Thank you for your review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 3/5
TrustpilotI'm really sorry I cant give a 5*…
I'm really sorry I cant give a 5* rating. Everyone was excellent at Stockton Office, but the communication lacked my offer was accepted in April, but didn't hear anything from the team until end of June. Now this was resolved and communication did improve but it has had to be taken into consideration when rating my experience.
JB · 4 October 2021
Agent replied · 11 June 2024
Hi JBThank you for your review and 3 stars. We don't always get it right but we do try hard to improve the service when we get constructive comments back from clients. Thanks again for posting your review. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBelle Propertys have been coming to my…
Belle Propertys have been coming to my home for over the past 3 years absolute brilliant job every time. Easy to communicate with and really make sure the job is done right every time. Thank you
Ellie · 22 November 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotGreat service
Great service. Joy is a credit to you. She was informative, reliable and helped at every stage.
Ms · 18 June 2019
Agent replied · 11 June 2024
Hi Ms Collinson,Thank you so much for your positive comments ref Joy and the Darlington Office. I will personally pass on your good wishes to her.Regards,Simon Wright.Director.
★★★★★ 5/5
TrustpilotSuccessful buying process
Robinsons could not have been more helpful throughout our house buying process. Always going above and beyond to help and keep things progressing on a daily basis. Elaine at the Middlesbrough store, was the most kind and reassuring individual through such a stressful buying process added to by the Covid pandemic. We would 100% point buyers in the direction of Robinsons.
Sophie · 9 November 2020
Agent replied · 11 June 2024
Hi Sophie and MichaelThank you so much for your very positive comments ref our Middlesbrough Office. Elaine and all the team will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFabulous Team work
Fabulous Team workAfter a bit of a disaster a couple of years ago, when my apartment became vacant I decided to give Robinsons Estate Agent, Ingleby Barwick another change. When I phoned I spoke to the Manager, Richard, and he couldn't have been more helpful and with a fantastic team in the office they found me a new tenant within a month.I cant thank them enough.
Louise · 3 September 2018
Agent replied · 11 June 2024
Hi LouiseThank you so much for your review and 5 stars. It is much appreciated. Richard and his team will be delighted with your comments.Thanks again.RegardsSimon
★★★★★ 5/5
TrustpilotSasha was very helpful and on hand to…
Sasha was very helpful and on hand to answer questions and queries
Matt · 6 January 2021
Agent replied · 11 June 2024
Hi MattThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotHelpful,friendly and professional.
Helpful,friendly and professional.Particular thanks to Sharon for her help and patience
Andrew · 1 March 2021
Agent replied · 11 June 2024
Hi Andrew,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon
★★★★★ 5/5
TrustpilotSteve Robinson is great
I was hugely impressed with Steve Robinson and Jamie who works there. We had a problem today that was no ones fault but .... superman Steve swung into action and went more than the extra mile involving cleaners and keys and locksmiths and Uncle Tom Cobbly and all. Problem sorted. Amazing. The service they provided from start to finish was exceptional. Highly, highly recommended.
Shaun · 12 July 2019
Agent replied · 11 June 2024
Hi ShaunThank you so much for your very positive comments and 5 star review. It is very much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotHave just sold my mother in laws house…
Have just sold my mother in laws house with Robinsons and have had a first class service with Sam and the girls throughout. Always knew where we were with regular updates right until completion.Highly recommended.
Martyn · 9 November 2023
Agent replied · 11 June 2024
That's fantastic news! Selling a house can be quite a journey, and it's great to hear that Sam and the team at our Spennymoor office provided you with such a positive experience. It must be a relief to have everything sorted smoothly. Thank you for your review.Senior ManagerKeith Mason
★★★★★ 5/5
TrustpilotRobinson’s Spennymoor
Just recently sold my house with Robinsons Spennymoor and from start to finish the team have been fantastic. Nothing was too much hassle and I would highly recommend you choose them to sell your home.
Christopher · 9 November 2023
Agent replied · 11 June 2024
That's great to hear! Selling a house can be a rollercoaster, so it's great that you had such a positive experience with our Spennymoor office. Smooth transactions and a helpful team make a world of difference in these situations, so thank you for taking the time to review us.Senior ManagerKeith Mason
★★★★★ 5/5
TrustpilotExcellent service
My sister and I used Robinsons Durham to sell my late father's property. The process was seamless and we secured a quick sale for over the asking price. We would highly recommend this company. Many Thanks to the whole team. Gill O'Reagan and Fiona Watts
Gillian · 26 January 2023
Agent replied · 11 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotSo helpful
So helpful, friendly and efficient. Clare Nellis was my contact - definitely recommend
Trisha · 19 June 2020
Agent replied · 11 June 2024
Hi Welcome1003Thank you so much for your positive review and 5 stars. It is much appreciated.I will personally thank Claire on your behalf.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI was very impressed with the service I…
I was very impressed with the service I received from Robinsons of Durham who I chose to Market my property for sale.I was prepared for a long wait as it was at the beginning of the COVID 19 pandemic,We were very pleased at achieving the asking price within a couple of weeks from a cash buyer.
Terry · 18 August 2021
Agent replied · 11 June 2024
Hi Terry,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotHouse purchase
Was kept upto date with purchase was good all round service
Miss · 24 December 2020
Agent replied · 11 June 2024
Hi Miss Osbourne,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
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