Every review we hold for the Crook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from Robinsons at Durham
Great service from Robinsons at Durham. The initial meeting and visit led to a very professional brochure, video and advert. We had a number of viewings and the house sold quickly. Robinsons were with us on the whole journey from putting up for sale until completion. A great experience and a great service
Grahame.maxwellreviresco.biz · 24 April 2023
Agent replied · 11 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 4/5
TrustpilotThe staff in the Chester le street…
The staff in the Chester le street branch I dealt with were very helpful and polite, particularly Karen, the lady that I had most dealings with.Very satisfied.
Mr · 30 January 2019
Agent replied · 11 June 2024
Hi Mr GleghorneThank you very much for your review in relation to our Chester Le Street office. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotExcellent service from the Spennymoor team
Excellent service from the Spennymoor team relating to our house sale especially Mandy who kept us informed at every stage of the process. Thanks Robinsons
Mr · 5 December 2019
Agent replied · 11 June 2024
Hi Mr and Mrs BurgonThank you so much for your review and 5 stars ref our Spennymoor office. Lynne and her team will be delighted with your comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotA bit of a rough ride but thankfully we…
A bit of a rough ride but thankfully we had Robinsons of Sedgefield helping us out. Nothing was too much trouble and platinum club service for sensible money. Do not, and I repeat, do not be tempted to save money on this, just give Ryan a call, you will end up being very glad that you did!
Jason · 27 November 2022
Agent replied · 11 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotClaire and Lindsey are fantastic!
Even though my house took ages to sell, due to a number of issues with the buyers and a decline in the market, the team I dealt with from the Stockton office (Claire and Lindsey) were absolutely fantastic, incredibly helpful and I would highly recommend this estate agency to sell your home. I hope both Claire and Lindsey are recognised for the effort and support they have given during such a stressful time.
Lee · 13 November 2019
Agent replied · 11 June 2024
Hi LeeThis is a lovely review!!Thank you so much. The team at Stockton will be thrilled. I will personally thank Claire and Lindsey on your behalf for their excellent service.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI had excellent service and could not…
I had excellent service and could not ask for any more the whole team we’re brilliant especially Angela hodgson
John · 7 July 2021
Agent replied · 11 June 2024
Hi John.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
TrustpilotGreat service whilst buying a house…
Great service whilst buying a house through Robinson's. We dealt with Angela who was always very friendly and helpful, us been first time buyers.
Zara · 3 March 2020
Agent replied · 11 June 2024
Hi Zara,This is a great review so thank you so much. Angela and the Crook team will be thrilled with your comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinson were fantastic
Robinson were fantastic, Sharon at the Sedgefield batch was the most helpful person you could wish to meet. I would have no reservations upon using their services.
Peter · 16 August 2018
Agent replied · 12 June 2024
Hi PeterThanks for the lovely review and 5 stars for the Sedgefield branch and Sharon. She will be delighted with the positive feedback.Thanks againRegardsSimon WrightDirector
★★★★★ 5/5
TrustpilotA professional team.
Throughout whaf becane one of our more difficult sales chains, we were provided with an excellent service. All staff involved were professional,knowledgeable and courteous and made continuus efforts to effect a speedy process.Thank you
Geoff · 21 June 2024
Agent replied · 24 October 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotGreat, professional service
We recently purchased a property through Robinson’s and I found they were so helpful to us as buyers. I received regular updates from Becci who was both professional and caring during the whole process. She did an excellent job of keeping the lines of communication going between us and the seller and really drove the sale in my opinion. I would definitely recommend them. Such a friendly and helpful team.
Customer · 26 September 2020
Agent replied · 11 June 2024
Hi CustomerThank you so much for your review and 5 stars ref our Middlesbrough Office. Becki and all the team at this office will be delighted with the positive comments you have made.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotLetting experience
We have recently let our house out through Robinsons and have had an excellent experience so far. Bethany in particular has been great, she has kept us up to date and has answered all of our questions in a timely manner. Would definitely recommend.
John · 23 November 2023
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 3/5
TrustpilotSale during covid
During COVID the team have been ok. However I have had to ring for updates, ask for chases etc which would have been better if every time an update happened I was informed. I had a few no show viewings on a weekend when the branch was closed so I had to just wait. However when I did phone I was always greeted by a friendly voice. Thank you.
Miss · 10 November 2020
Agent replied · 11 June 2024
Hi Miss AThank you for your review and 3 stars. We always take our reviews very seriously so when we dont get 5 stars we work harder to improve our service. We take on board your comments and thank you for posting your review.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons handled our sale brilliantly…
Robinsons handled our sale brilliantly from start to finish, we cannot recommend them highly enough. Especially Joy, who in our opinion, went above and beyond.
Mr · 23 May 2019
Agent replied · 11 June 2024
HI. Mr and Mrs JThank you so much for your positive comments ref our Darlington Office. The team including Joy will be delighted. We are always striving to deliver a great service so to hear your experience is brilliant. Thanks again.regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotJust a quick thank you to Michael and…
Just a quick thank you to Michael and his team for their property expertise. If you are looking for any property advice I would definitely recommend.
Stephen · 3 August 2018
Agent replied · 12 June 2024
Hi StephenThank you so much for your comments ref Michael and his team. I will pass on these to him and i am sure he will be delighted. RegardsSimon
★★★★★ 1/5
TrustpilotDon’t bother with these sharks kept my…
Don’t bother with these sharks kept my bond money stating things were broken that weren’t and we’re fully working order when we left after the £45k + I’d paid in rent over the time I was there this leaves a bitter taste in my mouth
Mac · 12 October 2023
Agent replied · 11 June 2024
I hope you're doing well. I understand your concerns about your bond status and I'm grateful for your patience and understanding throughout this process. I want to provide you with a clear explanation regarding the status of your bond.As you may remember, your lease agreement outlined the terms and conditions for the return of the bond. These conditions typically involve ensuring the property is left clean, undamaged, and well-maintained, and that all rent and financial obligations are up to date.Following your departure, our team conducted a thorough inspection of the property to evaluate its condition. This evaluation was shared with our client. Unfortunately, they identified some issues with their property that they would like addressing, specifically concerning repairs and cleaning, before they can agree to any part of the bond being released.To ensure a fair resolution, we are currently addressing these concerns with our client. Our team will promptly handle any outstanding issues. Once the costs are accounted for, we will work towards resolving the situation for you. If a resolution cannot be reached between you and our client, we can involve the Tenancy Dispute Service for an assessment.Thank you for your cooperation and understanding in this matter. Please rest assured that we are actively working to finalise this process as quickly as possible. If you have any further questions or need additional information regarding the status of your bond, please don't hesitate to contact our office, and we'll be more than happy to assist you.Kind Regards, Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotProfessional and helpful staff
We bought our house through the Robinsons branch in Durham. Everyone we had contact with was very professional but Stacey, in particular, was very helpful in guiding us through the process. Very happy
Paul · 11 June 2024
Agent replied · 19 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotExcellent customer service
My experience with all of the staff at Robinson's has been excellent.I have had particular good customer service from Toni Dunn.She has been my contact throughout the whole processShe is professional and friendly,has great attention to detail and excellent memory for potential clients.I know that she has actively marketed my property at every opportunityShe has been a joy to deal with and I would have no hesitation in recommending the company
Susan · 20 November 2019
Agent replied · 11 June 2024
Hi SusanThis is a great review so thank you very much for your positive comments. Toni is a credit to Robinsons and i will personally thank her on your behalf for her excellent service.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons were transparent all the way…
Robinsons were transparent all the way from advising on and negotiating a fair price for the property, showing and quickly advertising the property and making a quick sale. They also have a process for advising on a solicitor for conveyancing for a fixed price which was very helpful. We knew from start to finish how much we would pay the commission was very reasonable and well worth it for the customer support given.
Chris · 11 September 2018
Agent replied · 11 June 2024
Hi ChrisWhat a great review!Thank you so much for your positive comments. The team at Hartlepool will be thrilled and i will pass on your good wishes to them. Thanks for posting the review and giving us 5 stars. It is much appreciated.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotSedgefield
Sedgefield branch is a credit to Robinson’s.Ryan Sharon and Danny are professional keep you up to date with the sale of your property have used them a few times and would highly recommend the branch.
Kate · 27 April 2024
Agent replied · 11 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotHassle and Stress free…
Robinsons made the experience of having to sell our sister's home simple, hassle free with low cost. I would recommend them for any situation, as this was not only a difficult and extremely sad time having lost our Sister, but we had also not had any experience in selling a home. They guided us through it with ease and stress free. Thank you
Karen · 20 October 2021
Agent replied · 11 June 2024
Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.
★★★★★ 5/5
TrustpilotExcellent service
After recently buying a property via Robinsons, I found them helpful and open regarding queries and patient with the extended length of the process.While picking up the keys, the staff opened up the office out of hours and responded quickly and helpfully with an emergency request. I can certainly recommend them for their service above and beyond.
David · 18 August 2022
Agent replied · 11 June 2024
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotI can't fault them
I used Robinsons to sell a family member's house who sadly died in April 2020& it has been a difficult time because of the pandemic and the fact that we live 5 hours away.I have used estate agents many times as we used to renovate property & Robinson's service has been excellent. The staff & manager were friendly and helpful so I would definitely recommend them.
Mrs · 3 March 2021
Agent replied · 11 June 2024
Hi Mrs CThank you so much for your review and 5 stars. it is lovely to hear such a positive message. All the team at Darlington will be delighted.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotBecky kept us update at every point and…
Becky kept us update at every point and passed on information to the other party's on our behalf, we would recommend Robinsons.
Liz · 20 December 2019
Agent replied · 11 June 2024
Hi LizThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotOutstanding service
Outstanding service on both the sale of our home and the purchase of our forever home. I wouldn’t hesitate to recommend Robinson’s to anyone.
Emma · 29 November 2018
Agent replied · 11 June 2024
Hi EmmaThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
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