Robinsons Crook reviews

★★★★★ 3/5

Trustpilot

Mixed Experience

I used Robinsons Spennymoor to move into my first house, move out of this house and to select a rented property. I have no problems with them when we moved into our first house.However, when we decided to move things went a little bit downhill. The lady who came to take the pictures was lovely, courteous and did a good job. We heard when people tried to book viewings, they tried numerous times to contact the office with no answer or no response. This seemed to happen a few times. I told them numerous times when viewings would be best for me and my husband but they always seemed to come back and say "can you do a viewing at 2pm tomorrow" at 4pm the day before. As if I can just drop everything at work to take the time off. Hardly heard from them as the sales process was going through as well.With regards to the rented accommodation, again, it seemed I was doing all the legwork. Mis-communication the day before we were moving in led to a little bit of a mishap but it got sorted. If we were to move again, I don't think I'd use Robinsons would be my first choice of estate agent.

Steffi · 23 October 2018

★★★★★ 5/5

Trustpilot

Selling of Property

Sold my property through the Durham branch. All the staff were very helpful and I was kept informed every step of the way. Whole process went smoothly, thanks you!

Jo · 2 December 2024

★★★★★ 1/5

Trustpilot

Rude member of staff who clearly did…

Rude member of staff who clearly did not want to communicate with me . Lack of communication between the different staff I had to deal with . I initially chose Robinson’s to sell my home as my then partner worked for the company when this relationship ended I can only say that I was then spoken to disrespectfully and in an unfriendly manner . I would not have any further dealings with Robinson’s as in my opinion they have allowed personal feelings to detrimentally impact on their professionalism with my house sale

Debbie · 4 September 2018

★★★★★ 5/5

Trustpilot

Robinsons Ingleby Barwick office

Robinsons Ingleby Barwick officeFrom Start To Finnish They have been so professional and friendly. its meant to be stressful selling your home! I cant believe how helpful everyone has been and its actually been enjoyable. I've had a laugh with them along the way. I had viewings first day that the house was marketed and it sold within a week !!!!! Wow amazing. I cant praise them and thank them enough.I have been recommending them to all my friends and family. Well Done !! Go Team Ingleby xxx:)

Karen · 22 August 2018

★★★★★ 5/5

Trustpilot

Fantastic customer service!

Michael recently helped me out on my quest to invest - what a joy! My experience was excellent, with the advice and guidance being thorough from start to finish. I confess to relentless questioning, which was answered knowledgeably throughout. He had an impressive knack of combining a professional approach with a personable attitude, making for a process that was as enjoyable as it was rewarding. I know who i’ll be contacting the next time I need assistance! Thanks again Michael.

Greg · 22 August 2018

★★★★★ 5/5

Trustpilot

Angela was brilliant 🤩

Angela was brilliant 🤩 Very helpful through a very stressful time 100% recommend to anyone.

Mr · 4 October 2022

★★★★★ 5/5

Trustpilot

Very friendly & helpful!

All staff were very friendly & helpful with special thanks to Angela helping us with every step along the way!

Ashleigh · 16 February 2022

★★★★★ 1/5

Trustpilot

Would never use again

Complete disrespect for renters. House in awful condition from the beginning. Impossible to contact when there are problems and rude/unhelpful when you manage to get through. Feel completely taken advantage of and will never use them again. Think I should bring to attention how a large quantity of great or excellent reviews are classed as ‘verified order reviews’, as opposed to the negative ones which come from genuine disgruntled clients who are making reviews on their own accord.

AME · 15 September 2019

★★★★★ 5/5

Trustpilot

Buying bungalow

The staff at the chester le street branch(Michelle, Chelsea, Karen and Michael) were so helpful and very knowledgeable about the whole process. Making a very stressful time a lot betterMany thanks

Stephen · 29 October 2024

★★★★★ 5/5

Trustpilot

Everyone at Robinson’s was friendly and…

Everyone at Robinson’s was friendly and helpful. Viewings were never rushed and agent was always on time. Thank you for helping us find our cottage.

Lynne · 25 March 2021

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service provided by Robinson’s on a recent house purpose. Communication was great all the way through and Becky was a huge help from start to finish!

Matthew · 18 September 2020

★★★★★ 5/5

Trustpilot

All the members of staff in the…

All the members of staff in the Stockton branch have been exceptionally helpful through what has proved to be a most difficult sales and purchase operation.However, the obvious experience and professionalism of Mrs Lindsey Nicholson gave us confidence in the expectation of a good end result,and this has been achieved.we can all deal with this office of Robinsons with the confidence of being well and caringly catered for .My thanks go to Mr Mark Smith and his excellent team.

Mr · 31 January 2019

★★★★★ 5/5

Trustpilot

Property Purchas

As the purchaser of a property through Robinsons I can not find any faults, their Sales Progressor Joy Cruddas was absolutely brilliant.

None · 3 October 2021

★★★★★ 4/5

Trustpilot

Very smooth process

Very smooth process, buying my first home with Robinson's. Explanations were clear, I was given support where necessary, and the members of staff I dealt with were good. Thank you !

Pamela · 21 December 2018

★★★★★ 5/5

Trustpilot

Excellence from start to finish

From our first contact, Ryan provided a quick & easy service. His honest opinion was very welcome. The whole Team including Sharon & Jade at the Sedgefield office kept us informed at every stage & were always very polite & friendly to deal with. All together a good experience dealing with Ryan & his team who made a potentially stressful situation, plain sailing. We would highly recommend.

Mrs · 16 March 2022

★★★★★ 5/5

Trustpilot

Highly recommended

Ryan, Sharon and Danii at the Sedgefield office have been amazing during the process to sell our house. Whilst the process was nail biting at times they provided sound professional advice and support and kept us fully informed. I couldn’t recommend them highly enough to anyone buying and/or selling their home.

Mrs · 24 September 2023

★★★★★ 5/5

Google

I sold a house I have recently inherited and chose Robinsons to sell. From start to finish they went above and beyond to help me!All staff were friendly and efficient! I cannot recommend them highly enough. Communication was excellent and quality of service cannot be faulted. Many thanks to all in Robinsons for an excellent job completed!!!

Jill · 28 March 2023

★★★★★ 5/5

Trustpilot

Always a good service.

I have used Robinsons twice now, first as a buyer and now when selling my property.The experience was pleasant both times. The team are really nice people and very happy to help at all times.The valuation for my property was realistic, with an offer made in the region of the valuation within a very short timescale.I would have no hesitation in using Robinsons again for either buying or selling.

David · 19 October 2021

★★★★★ 5/5

Trustpilot

Sold my house through Robinsons

Sold my house through RobinsonsDarlington Joy Cruddas was excellent She was very friendly and professional and kept us informed of at all timesThanks Joy

Mrs · 17 March 2021

★★★★★ 5/5

Trustpilot

I would like to say that I was…

I would like to say that I was extremely pleased with the service I got from Robinsons, they kept in touch with me all the time to keep me updated on anything that was happeningI have dealt with other estate agents in the past and they were no way way has helpful as Robinsons, I will always recommend them to anyone I know in the future. Thankyou again Mrs Catherine Harris.

Catherine · 27 May 2021

★★★★★ 5/5

Trustpilot

Very quick and efficient in getting…

Very quick and efficient in getting viewings organised as soon as they put the property on the market and always kept you up to date on any offers made.Very friendly and courteous throughout the whole the process. Many thanks

Keith · 23 May 2024

★★★★★ 5/5

Trustpilot

Rental -Jaynie and Rob

Jaynie and Rob were both amazing when we were getting new tenants , especially under difficult circumstances. They made the process as stress free as possible. Thank-you

Koreen · 31 March 2020

★★★★★ 5/5

Trustpilot

excellent Service

Excellent communication from the Durham branch for me when buying an investment property. Particular mentions to Anne and Keighley who were always there for help when needed. Thank you.

Paul · 2 November 2024

★★★★★ 5/5

Trustpilot

Well done Robinsons

Despite taking a long time to sell, a buyer was found in the end ! Toni Dunn has been particularly helpful . Well done Robinsons for concluding a sale.

Mr · 21 March 2019