Robinsons reviews

★★★★★ 5/5

Trustpilot

Huge thanks

A huge thanks to Michelle, Chelsea, Karen & Michael at the Chester Le Street branch. After a shockingly poor experience with another Estate Agent, I decided to contact Michael and give the Robinsons Team a try. Michael came straight out and within a week I had a pristine ad on the website, with absolutely fantastic images and a cracking write-up. I couldn't have asked for more. And the proof in the pudding - within a couple of weeks I'd secured a sale, and that was after 3 months with the previous agent. Fantastic. Great after-service, loads of communication through the whole process to completion (thanks Chelsea). I couldn't recommend them more highly!

BJOD · 10 June 2024

★★★★★ 5/5

Trustpilot

Superb service from the Sedgefield team!

I'm a first-time landlord and opted to use the local branch of Robinson's (Sedgefield) to let my property. From beginning to end, the service has been absolutely superb from Ryan, Nicola and Sharon. Professional, reliable, informative, collaborative and extremely friendly. I'm incredibly grateful for the advice and support throughout. I would highly recommend to anyone looking for an agent. First class service - my sincere thanks to you all.

Suzanne · 11 April 2026

★★★★★ 5/5

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We purchased a property through the…

We purchased a property through the Wynyard office and want to give Jayne, Louise and Lynn a big thank you. Communication was excellent and they went above and beyond in helping, what proved to be, a troublesome time with solicitors, go as smoothly as possible. Thank you ladies for a job well done. 👏 👏👏👏👏👏👏👏

CT · 22 July 2026

★★★★★ 5/5

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Recently sold our house with Robinsons…

Recently sold our house with Robinsons sedglefield, always went above and beyond to support, from the initial consult with Ryan which was great, very friendly and knowledgeable to the contact with Sharon and Nicola throughout the process, they were all very approachable, always happy to help and in the end Sharon’s support was fantastic, would 100% recommend.

Natalie · 2 July 2026

★★★★★ 5/5

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Five-star estate agent!

Robinsons was extremely responsive and answered all our queries promptly. They prepared and marketed the property materials efficiently, and proactively coordinated communications between the seller and buyer throughout the whole sale. We are very satisfied with their service and would highly recommend them.

Cathy · 22 September 2026

★★★★★ 5/5

Trustpilot

TOP TEAM,TOP JOB.

A really big thank you to Ryan and the team at Robinsons for selling the house. It has been a delight in working with them , very polite, very professional, very honest, very happy to deal with any issues. Ryan ,when he came out to see the property he was very well presented ,courteous and enthusiastic. The write up he done was amazing and the video was out of this world, i think that sold the house !!!!!!!.Once it went live it sold within 2 days, and i put that down to the presentation he put together. Sharon in the office, well i will miss the crack we have had on the phone . You to are very confident in handling enquires and have helped out with any issues, which has been very far and few between. While you have kept me updated we still have a laugh or two. I just cant recommend this team enough ,5 stars is not enough.THANK YOU TEAM

Keith · 6 April 2024

★★★★★ 5/5

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5* Robinsons Spennymoor

Well I don’t really know what to say other than fantastic!! Sam and his team went above and beyond for my family, selling a home is meant to be one of the most stressful things you can do (or so they say) but Sam and Mandy who were dealing with the sale of my house were top class no complaints at all just a big thankyou! Can’t recommend Robinsons Spennymoor any more - from the valuation process with Sam and the taking of photos he was professional but down to earth and made me feel in safe hands every step of the way. Mandy updated me sometimes daily with progress and if I had any queries big or small she was just a phone call away they really did go above and beyond. Thankyou from me and my family we can’t thank you all enough 😊

Megan · 4 April 2024

★★★★★ 5/5

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Samantha H at Robinsons Durham was…

Samantha H at Robinsons Durham was amazing during our purchase, really really helpful!

Ja · 14 May 2026

★★★★★ 5/5

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Outstanding staff at the Sedgefield branch of Robinsons

From the start of the sale we were very impressed with the high standard of marketing of our home by Robinsons of Sedgefield. The team, Ryan, Sharon and Danni are friendly, approachable and professional. Always ready and willing to answer our queries, nothing was too much trouble. We will miss our dog walks through the village which invariably include dropping into the office to have a friendly chat whilst getting an update.We highly recommend Robinsons of Sedgefield and would like to thank the three of you for your hard work. You were all outstanding.

Susan · 20 February 2024

★★★★★ 5/5

Trustpilot

V helpful team at Robinsons

V helpful team at Robinsons. Transaction went well. I look forward to more

Ben · 16 April 2026

★★★★★ 5/5

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We have had a fantastic service using…

We have had a fantastic service using the Chester-le-Street branch to buy our property, and also had a valuation carried out. Chelsea, Michelle and Michael have been brilliant to deal with, and have been so helpful throughout a stressful process! In addition, Shelagh is a pleasure to speak with on the phone. Robinsons customer service is excellent. Thank you all to everyone at the branch who have helped us, it is much appreciated! 😊

Jess · 25 July 2025

★★★★★ 5/5

Trustpilot

Robinsons were amazing.

What a fantastic experience I've had with Robinsons Sedgefield!From the minute I met Ryan I knew he was the perfect person to help me sell my sister's house. He understood our needs, nothing was too much. Always being kept in the loop of visits, new situations arising, requirements, etc.Sharon helped me by giving me much needed advice on selling contents etc and Dani made surecalls were always returned promptly and emails replied to straight away. I would highly recommend Robinsons as a local, knowledgeable estate agents. They really did go above and beyond.Well done and a hugh Thank you from my family.

NFD · 5 November 2023

★★★★★ 5/5

Trustpilot

Sedgefield Branch

Sedgefield BranchThe team were always happy to help, kept me informed of progress at every opportunity and were warm and friendly. Ryan was really informative and on how the process would work moving forward when coming out to complete a valuation of the property and again very friendly. Both Sharon and Danni have been extremely helpful throughout the process too providing excellent customer service and were always happy to help and very accommodating. The team made a stressful process very easy, I would highly recommend their services to anyone! I would definitely use them again In the future. Big thanks!

Glenn · 27 October 2023

★★★★★ 5/5

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Outstanding Service from Robinsons Bishop Auckland

I would like to thank the excellent team at the Bishop Auckland branch of Robinsons. Lynn, Allyson and Jamie-Lee deserve high praise for their professional and knowledgeable attitude which was delivered in a friendly and polite manner. House was sold within 24 hours of marketing and I was quickly informed of every step of the sale process and any questions i had were answered straight away. Overall a 5 star service from the team and i would recommend to anyone thinking of selling property. Thanks again to the Bishop Auckland team.

Customer · 6 October 2023

★★★★★ 5/5

Trustpilot

I instructed Robinsons based in CLS

I instructed Robinsons based in Chester le Street to market a property for sale. They acted very quick, valued it and gave me a price for sale of the property. After I instructed the go-ahead, they marketed it quickly.Throughout the sale process, their communication has been second to none. They guided me through the whole process.Special mention and thanks to Michelle, Chelsea, Karen and Michael for making this a stress free transaction. You are all a credit to Robinsons!No faults what so ever - fantastic customer service.DeanC

Dean · 21 September 2023

★★★★★ 5/5

Trustpilot

Robinsons Sedgefield; helpful, friendly and excellent service

My husband and I recently sold our property using Robinsons Sedgefield and we couldn't be happier with the whole experience! We had quotes for the sale of our property from various estate agents in our local area, but the most important part to us was finding an agent who was genuine and affable. Our first encounter with the branch was meeting Ryan when he came to our home, from the moment we got talking we knew this was the right company for us; his knowledge of the local area, experience of sales, and his kind and helpful demeanor were so reassuring and exactly what we were looking for. He was honest about the figure we could expect for our property, thoroughly explained everything the company and branch would do, and allayed any anxiety we had about selling our home.Our main point of contact throughout the duration of the sale was Danni, who has been fantastic. She is so approachable, knowledgeable, supportive and an absolute credit to the branch! Any questions, problems, or even just worries, she has been there throughout; constantly on the ball juggling both emails and phone calls. This was our first time selling a property as well as purchasing a new one, so the whole situation was quite daunting; the idea of having to rely on a sale to complete a new purchase was very nerve-wracking, but Danni was there to hold my hand and guide us throughout, which I am beyond grateful for! She made the whole process so much easier, and has honestly been a delight to deal with.I would also like to give thanks to Sharon, we haven't had as much contact with her but she is absolutely lovely, always so friendly and helpful whenever we have spoken on the phone and genuinely a wonderful member of staff! We could not be happier with the exceptional service we received from Robinsons Sedgefield, we highly recommend both the company itself, but most importantly, the staff in the branch. It is well known that moving house is one of the most stressful things you can do, and we could not have done it without the hard work and support of Ryan, Danni and Sharon; thank you all so much!!

Alex · 19 September 2023

★★★★★ 5/5

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Robinsons Crook Sales and Lettings.

A huge thank you to Alex and his team for many years of rental management and recently for completing the sale of our property … in two weeks !

Judith · 22 October 2025

★★★★★ 5/5

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ROBINSONS SEDGEDIELD BRANCH

ROBINSONS SEDGEDIELD BRANCH. It has been a total pleasure working with Ryan, Sharon and Danni over the many years for renting my house and now the final sale of it. They are professional, friendly, kind and keep you uptodate with all elements of a sale, viewings, tenancy issues that happen along those journies. Ryan and Sharon are lovely, I wouls never use anywhere else and see them as my friends as you do build up relationships as you speak to them so often. Thanks Ali

Alison · 31 August 2023

★★★★★ 5/5

Trustpilot

They took the hassle out of selling

We were recommended Robinsons in Durham city by a neighbour to sell our flat and have had first rate service from them. All the staff are very pleasant and helpful and have excellent communication skills. It is very useful to be kept in the loop as to what is happening at all stages of a sale and the staff did that. Many thanks to Keith, Ann, Stacey, Emily and Keighley for excellent service.

John · 25 January 2024

★★★★★ 5/5

Trustpilot

I recently sold my house in Durham…

I recently sold my house in Durham through Robinsons, and I couldn’t be more pleased with the service I received from the Sedgefield branch. From start to finish, Ryan, Sharon, and Danni were exceptional in every way. They were always available to answer my questions, provided clear and honest advice, and made the entire process as smooth and stress-free as possible.

Ahmed · 3 September 2024

★★★★★ 5/5

Trustpilot

The service provided was excellent from…

The service provided was excellent from Keith coming to value and promote the property with excellent photos, no board was needed. 1st person to view bought it. Staff were extremely helpful and kept us up to date at all times. Completion in 9 weeks. Can’t thank you all enough.

Christine · 27 May 2026

★★★★★ 5/5

Trustpilot

House sale Sedgefield

House sale. I contacted Robinsons estate agents to deal with my property.Ryan came out and valued it took photos and it went up for sale. Ryan was very professional and polite and him and his staff Sharon & Danni did an excellent job. It was sold really quickly because of their professionalism. I dealt with the office at Sedgefield couldn’t have been easier lovely staff. Elaine Barrass

Elaine · 26 April 2024

★★★★★ 5/5

Trustpilot

First time buyer

Being a first time buyer I was quite nervous about the process of finding and purchasing a property. I could tell straight away, after first touching base with Robinsons, that my experience was going to be a positive one. Ryan was unbelievably helpful, patient and understanding. I can’t thank the whole team enough for all their support through the process. From beginning to end Ryan, Sharon and Danni have been knowledgable, informative and extremely efficient. I can’t thank them enough!!

Wendy · 24 June 2023

★★★★★ 5/5

Trustpilot

5 star service, 5 star staff

It has been a total pleasure to deal with Ryan, Sharon and Danni at the Sedgefield branch in the purchase of our new property. Having bought and sold a number of properties over the years, we are fully aware that service levels can be mixed at best, but we would not hesitate to recommend Robinsons Sedgefield for going over and above. Nothing has been a problem, nothing has been "too much", everything has been dealt with in a timely manner. Thanks Ryan, Sharon and Danni for making this purchase run so smoothy.

Peter · 9 June 2023