William H Brown reviews

★★★★★ 5/5

Google

Lizzie is a joy to work with. Still looking for our forever home but confident that we will find it.

Clare · 16 April 2024

★★★★★ 4/5

Google

I would like to thank David McDuff from the Cromer branch for his ongoing excellent service and support . He keeps in regular contact and he and his team always follow up on any viewings we attend. Thank you David.

April · 23 October 2022

★★★★★ 5/5

Google

A BIG thank you to Jason and all the team at William H Brown Cromer. Fantastic and reliable service throughout the whole process. Very professional, friendly and supportive. A BIG credit to the company! Once again, thank you!

D · 23 October 2022

★★★★★ 5/5

Yell

Commendation of Cromer team

I would like to recommend the professional and courteous attitude of the Cromer branch unreservedly. In particular,Jason Minns-Ruddy has offered a positive hopefulness in my quest to find my home in a very uncertain time for us all with Covid etc. This is in contrast to my experiences within this industry and it energises me with renewed hope to achieve my goal and would like to take this opportunity to thank Jason in his efforts to take an honest view of my situation and aim to achieve the result needed. I have no hesitation in recommending the Cromer office for their help and understanding in my specific situation. Michael Straker

MichaelS-1769 · 9 March 2021

★★★★★ 5/5

Google

Charlie was very helpful with providing me with excellent and insightful advice on buying my first property. He kindly booked me an appointment to speak with a mortgage advisor in which will be followed through very soon.

Will · 23 October 2022

★★★★★ 5/5

Google

Against all odds, the sale of my late stepfather finally went the full distance. Carina Pelikan and her colleague, Miranda Blyth, went above and beyond to help me. The situation was always going to be very difficult and it was near impossible at times. I cannot thank them enough and will always remember them.

Celia · 13 October 2024

★★★★★ 5/5

Google

Good reception and happy people Catherine is very responsible and positive always

Rajini · 16 April 2024

★★★★★ 1/5

Google

If you can use any other estate agent, do. I sold my property through William H Brown and made a terrible mistake of using their in house solicitors as David informed me this would make everything run much smoother and aid in communication. It only came into light how much of an error this was about 3 weeks after we had an offer accepted and was called by the estate agent we had purchased through to say that we haven't been assigned an solicitor I said this must be a mistake because I've spoken to them and I've been told they're on the case, it turns out I was assigned a solicitor only to my sale and not my purchase, through a terrible lack of communication and excuse it took a further 2 weeks to be assigned a solicitor through a totally different company because it would allegedly be quicker, during this whole time I was told my purchase would fall through because of lack of progress and we weren't serious. We finally managed to complete with a day before deadline, with 100% from anyone at the Cromer branch. No one offered a single apology, even when dropping the keys off. Their lack care and professionalism nearly cost us the purchase of our dream home. It seemed they were single handedly out to sabotage the whole thing. Avoid, avoid, avoid.

Corey · 23 October 2022

★★★★★ 1/5

Google

Booked two viewings and was also talked into booking a meeting with a mortgage advisor the same day, prior to the viewings. I wished to cancel the mortgage meetings but was then prevented from viewing the properties. I was informed that the vendors required a meeting with a William H. Brown mortgage advisor before they'd allow viewings, which sounds highly spurious. Despite the fact I already had an AIP from another lender, they still insisted I saw an advisor before being allowed to view the properties to ensure I was a suitable buyer. I'm sorry, I don't care how nice a house is, how bad the market is for buyers or how desperate I am to buy, I'm not going to be bullied into speaking to their in house mortgage advisor as some kind of pre-cursor to being treated as a serious buyer.NegativeProfessionalism

Max · 23 October 2022

★★★★★ 5/5

Google

Jason, thank you for all your help with selling Allanbay. Although we encountered many delays and problems along the way - none of which was due to our end of the small chain - we finally got there. All the help and calls you made to help smooth the way and bring the sale to completion was very much appreciated. Your attitude to us and your positivity when we had hold ups and your belief of ‘we will get there’ helped us when we were pulling our hair out, as we are sure you were at times. Our solicitors had no encountered problems like this for over two years and were just as exasperated. Our buyers seem quite happy and settled in. Once again many thanks for all your help and hard work. With best wishes. Christine.

Christine · 23 October 2022

★★★★★ 5/5

Google

I’m a fist time buyer and spoke to Charlie at the Cromer branch. Charlie helped guide me through the process and booked me to speak to a mortgage advisor who will go through my options and the costs involved. Charlie continues to be in contact regarding my property search and I look forward to buying my first home

Holly · 16 April 2023

★★★★★ 5/5

Google

Amazing service and communication from Andy and Paul at the Cromer branch. Always offered help and support. Thank you

Kane · 7 September 2025

★★★★★ 5/5

Google

Jason and his team at WHB were excellent throughout the entire process and I would 100% recommend these guys. Professional, efficient and friendly. Definitely would use them again.

Chris · 23 October 2022

★★★★★ 1/5

Google

This is for the manager David Macduff who I felt was rude arrogant obnoxious and a liar I will keep this short (1) . He told us they had lost one key but that was a lie because when he finally came to show our house to a client he never had any keys so we had to let him in when we said that it was the master set they lost and that we needed to leave two sets of keys his response was just tell them you only had one set and that they wouldn't know we said no that's when he said to get another set cut give him the receipt and he would give us the money back gave them the receipt but it wasn't until we were leaving our house for the final time and giving over set of keys and had to remind him about the money he owed us and we also know that a client had put an offer in for our home but for some reason it took him two weeks to let us know I could go on but this man is a disgrace to everyone who works in the estate agent gameNegativeResponsiveness, Quality, Professionalism, Value

Drew · 23 October 2021

★★★★★ 5/5

Google

David and the team have been great at helping us to buy a house. Their local knowledge is brilliant and we have been impressed by the whole team’s professionalism and dedication.PositiveResponsiveness, Professionalism

Lynn · 23 October 2021

★★★★★ 5/5

Google

I am absolutely impressed with the service I have received from Mr David MacDuff. Not only he has taken time outside of working hours to provide me with a very valuable information regarding my enquiry, he has been extremely responsive and had been on my case immediately, delivering what was promised in a very timely manner. I can tell I have not received such a quick and efficient communication & services previously. Absolutely great experience & could not thank you enough.

Kristina · 23 October 2021

★★★★★ 1/5

Google

Do not touch this branch with a barge pole. 1 star goes to Ryan who showed us the property in question who was friendly and helpful. We made an offer on a property marketed with WHB Cromer approximately 9 weeks ago. We chased them for the memorandum of sale detailing the sellers solicitors for nearly 3 weeks and when we finally received it they were apparently based in New South Wales, Australia...?? 2 weeks ago last Friday OUR solicitor informed us the seller had dis-instructed the solicitors that he took 2 weeks to instate in the first place...today I have learned via Rightmove that the property we were purchasing is 'No longer on the market' and at no point have WHB had the courtesy to call us and let us know what is going on. Due to the incompetencies displayed throughout the process causing us to doubt their ability to help us with our house move, we have since found another property to buy, but in principal we thought we were buying a house through them which has now been taken off the market without us being told about it, technically leaving us in the position where our house is nearly sold and we have nowhere to move to. Rather than helping us purchase a property marketed with them, which is actually what makes the company money, they were instead hounding my parents to market their house with them by sending snotty emails. Do not waste your time and money marketing your property with this company or trying to buy a house listed with them because you will never get to own it.NegativeResponsiveness, Quality, Professionalism, Value

Amy · 23 October 2021

★★★★★ 5/5

Google

Jason and his team provide a first class service, and he deserves to be branch manager. Thank you for all your hard work

Tim · 23 October 2022

★★★★★ 5/5

Google

David and Jason were both extremely helpful and supportive during what turned out to be a difficult and lengthy legal process.

Ian · 23 October 2022

★★★★★ 5/5

Google

Very friendly and efficient. I am in the process of completing a property purchase and the team always keep you updated and phone when they say they will.Becky is very easy to talk to.Best estate agents in cromer.

Lucy · 24 October 2017

★★★★★ 5/5

Google

5 stars goes to Jason Minns-Ruddy whom was very polite and extremely helpful with my queries! Came to give me a price on my home and I would recommend for anyone looking to sell or buy a property! People like Jason give me hope in the Estate Agency world. Will definitely be returning to him once I’m ready to move!

Jason · 16 April 2023

★★★★★ 4/5

Google

W H Brown were involved in the sale of My Mum and Dads flat . It was a difficult sale due to damp ,but they achieved a sale . Just a note . The Purchasers used Taylor Rose Solicitors who were useless and cost me more legal fees due to their incompetence !! I would advise you to avoid them like the Plague or Covid

Paul · 23 October 2022

★★★★★ 1/5

Google

I've been trying to call W H Brown to arrange a viewing on a house we like but no one answers the phone. Sorry but if you can't be bothered then i will not be lining your pockets with fees. Never known an agent like it, normally agents answer the phones within 3 rings and clamber over themselves to sell you anything they can, not these......lazy and very unprofessional.NegativeResponsiveness, Quality, Professionalism

Cunningstunt2 · 23 October 2021

★★★★★ 5/5

Google

Looked at remortgaging my home to keep the rates competitive. Archie was very helpful without being pushy. Took his time to do a thorough job of going through all my financial details to offer sound advice. Thanks Robert Richmond

Robert · 16 April 2023