Trusted Agent profile · Crewe · Cheshire
Verified
★★★★★
792 reviews across 3 platforms
175 Nantwich Road, Crewe, Cheshire, CW2 6DF
Part of Martin & Co, see every office.
Martin & Co's office in Crewe, Cheshire, at 175 Nantwich Road, is rated 4.4 out of 5 across 792 reviews on three platforms, including 750 Google reviews rated 4.5.
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We are proud to serve the communities of Crewe and surrounding towns and villages - providing specialist advice and guidance across all areas of the property market. Lettings Manager Toby Banfield has over a decade of experience in the property industry, with an established rental portfolio of his own. Toby, along with his team at Martin & Co Crewe, are passionate about using their own experience from within the industry to provide landlords and investors hands-on and knowledgeable advice and support. With the M6 motorway nearby and direct rail services to London, Birmingham and Edinburgh, with Manchester airport less than one hour away, Crewe is an attractive commuter town. Through our focused and dedicated approach, we ensure the delivery of a personalised service to our customers at all times. Whether you are looking for a let or an investment property, or you would like a free valuation, please contact one of the team who will be happy to help you. For all property enquiries or to arrange a valuation please call Martin & Co Crewe on 01270 500905
Every review we hold for the Crewe office, from every platform, shown as written. First names only.
1/5
GoogleWas awful house had damp init, also they say you done things to the house you have not BECAREFULL MONEY GRABBERS!!! Amir the staff member said we could paint also on the contract and we wasnt and got charged for that. The bath was leaking in to the kitchen light downstairs. The carpet was a mess so when moved in and requested a new one thwy agreed but got some with glue glue it back its redicoulous it really is. Unless you have money to waste dont go near
5/5
GoogleExcellent customer service always ready to answer my questions, even when there’s been tricky situations they have always been helpful to go that extra mile, I want to thank “Konrad Kaczynski“ who was there every step and never left us in the dark, 5*
5/5
GoogleChris was very helpful with my tenancy
1/5
GoogleWe rent the property and 6 months later we escaped. The worst property management I have ever seen; * they never sent contractor to fix the boiler during December and January. That's why we got cold. * even my wife was sleeping due to sickness , they forced us to show the property new tenants. * when we were in property, they used their own keys to get in the property without our confirmation. * after 6 months tenancy agreement, they deducted 500 quid from our deposit and they invoiced us all the problems, which were not our fault. when I offered to investigate the problems, they ignored me and did not let me in the property.
1/5
GoogleNothing but mither from day one. They failed to ensure the house was ready to move in on the day leaving me and two children with a dangerous floor. Then the boiler started leaking and cutting off was told need a new one something they wouldn't do, just repairing it and it would go again and again. A number of repairs reported none fixed, including damp of the boiler that cost a fortune as it's a water meter! Had to move out because of faults, when you move in pay deposit and months rent in advance (so last month is paied for) now saying that's not the case and I owe another months rent!! Terrible service and I will be seeking legal advice. No one rent from these... no wonder the office windows are always being smashed.
1/5
GoogleI have been a tenant with Martin and Co Crewe for several years and I can honestly say that they are the worst company it has ever been my misfortune to deal with . No matter the situation they let us down at every turn either through apathy , incompetence or just a general disregard for us their customers . Avoid this company like the plague as they will cause you nothing but trouble and stress for every second of your dealings with them, they are thoroughly incompetent and shockingly unprofessional.
1/5
GoogleIf I could give -10 stars for this company I would. They were very eager to get my business, and I went with this company as I had no other option due to the short notice my previous landlord had given me to move out, if I had read these reviews I would have thought twice. My first month in my flat I was emailing the Crewe branch to find out the bank details to which I should send the rent, and had no call backs, no email responses for weeks. I then receive a letter from Martin & Co stating that they are going to take legal action against me as I have not paid the rent! I had to go into the actual branch to get the bank details from them as they couldn’t be arsed to respond to my phonecalls or emails. In addition to this, when I moved out, they found it justified to charge me £50 to replace a light bulb, which can be bought from Wilkinsons for £2...? They have still not given me back my full deposit (it is now nearly 2 months after my moving out date), as they now claim I owe them £450.00 to repair a wall that has been knocked down. I tried disputing this ridiculous cost with them by saying I would find a cheaper quote, but no one replied to me (surprise surprise)... without confirmation from me they have decided to take the £450 from my deposit anyway, meaning that in order for me to get my money back, I now need to dispute this charge with the Deposit Protection Service, which they have warned me will take a minimum of 28 to resolve! What's more, myself and a friend were out one night, and saw employees from the Crewe branch having a few drinks together, and being polite and friendly, I said hello to them. The branch manager was very polite around his colleagues, but after a few drinks he left his colleagues and stayed with me and my friend, repeatedly saying inappropriate comments to us. Highly inappropriate messages have also been sent to me from him on a social networking site, resulting in me having to block him, as he seems unaware that I am a customer, not a prospective date. Such an unprofessional company! They strive for amazing customer service when they know they are going to get a contract from you, but after you have signed the paperwork, it is evident that they don’t care. Branch manager needs to keep it in his pants and office staff need to learn some basic manners. Wouldn’t wish them on my worst enemy.
5/5
GoogleI'm a landlord and had been let down badly by another Crewe agent. Mark Bowler, at Martin & Co took me through the whole process in detail, introduced me to the property management team and gave me assurances that my properties would be looked after. Martin and Co have very strong tenant checks so I feel confident they will have done their upmost to avoid bad tenants. Mark held my hand through the entire process and went the extra mile to reduce my stress and anxieties, I've recommended him and Martin & Co to all my friends with investment properties.
5/5
GoogleVery efficient response, thank you Toby.
1/5
Google***AVOID*** if you looking for a nightmare this estate agency is the place to go, rude staff no people skills, false promises, always looking to shift blame to someone, never take responsibility for their mistakes can't express how bad they are, they are like dealing with a 3 year old always argumentative even when they are in the wrong, asked for their complaint procedure took them 5 months to get back to me with it, they are horrible people from their manager to the staff, my partner went into the Crewe branch to get my post with my ID, they didn't only refuse to give her my post but were incredible rude, horrible person with no people skills full of lies trying to take advantage of someone that just trying to make a living.. if you are looking for a place to rent or to buy please AVOID you will be doing yourself a massive favor.
4/5
GoogleOn the whole, a very good service so far. This is the first time my property has been let by Martin & Co and although there were some initial 'teething' problems; I feel confident that all will be well. Laila Keeling did a great job finding a suitable tenant and has kept me upto date every step of the way.
5/5
GoogleIIt has been great working with Konrad; he made everything easy for us.
5/5
GoogleMartin & Co Crewe have been great to work with and have resolved our issues swiftly and efficiently. Marie Colclough in particular has been a great help in sorting our property issues and getting ready for our new tenants. Overall a very pleasant experience on Martin & Co managing our property portfolio.
5/5
GoogleAmazing timing with Konrad, smooth and simple process, got me into my property with no problems. 🔑🏡 …
5/5
GoogleExcellent service, Letting agent Darcy Weekes was very helpful and clear in advising on everything.
5/5
GoogleMartin & Co services are swift and reliable. My thanks goes to Joshua Jervis, he was very kind to attend to my concerns regarding some maintenance. I love how they pay attention to customers. Top top service. I recommend.
5/5
GoogleMartin & Co services are swift and reliable. My thanks goes to Joshua Jervis, he was very kind to attend to my concerns regarding some maintenance. I love how they pay attention to customers. Top top service. I recommend.
5/5
GoogleDarcy Weekes the senior property manager is amazing & so helpful with issues that I have had which can be stressful, I got excellent service from Darcy & can't thank her enough 😀. …
5/5
GoogleIt's now been 7 years that we put all our trust in Martin and co, Crewe. We live 8000 miles away and they attend to every little detail for us. Especially now, we havent been back for three years, and they see to everything from changing a light bulb to paying our bills. Thanks again. Neil and Eleonora
5/5
GoogleI have had a very good experience with Konrad at Martin & Co. He is always professional, punctual and polite. In general I found the staff to be very friendly and helpful.
5/5
GoogleSuper clear with their comms, super efficient with their actions :-)
1/5
GoogleWorst agency ever all feedback written about Dan is probably his friends as he is useless and agency is a one big scam
5/5
GoogleOur experience start with a few misunderstandings that got sorted as soon as Darcy joined the conversation, directly, since then all issues were sorted and the work was completed to a good standard.
4/5
GoogleA big thank you to Dan for sorting out the problem with my boiler and for being so friendly and helpful on the phone.
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