Taylor Robinson Crawley reviews

★★★★★ 5/5

Google

Fantastic company. Great communications and constant updates. It feels that they genuinely care about there customers. I won't look anywhere else

Dave · 11 September 2026

★★★★★ 5/5

Google

Just had a great experience with Taylor Robinson with our house. Ben and Jake have been excellent, along with communication from Clare. I would have no hesitation in recommending them. Excellent service with viewing and all arrangements etc

Shane · 11 May 2026

★★★★★ 5/5

Trustpilot

Excellent Estate Agent

Excellent Estate Agent , very helpful and keeps Landlords up to date with the law

Keegri · 27 September 2026

★★★★★ 5/5

Google

Everything was outstanding, I don’t often write a review but Cheryl Brent has gone above and beyond. I am more than impressed with the efficiency, communication, speed and help that I have had. I was unfortunately down sizing and selling due to personal reasons and Cheryl was kind and understanding, knew exactly what buyer would suit my home and re assured me through out the process. I’m quite demanding and expect exceptional service and efficiency this is just what I got! Thank you for everything next house sale or purchase I will no doubt come to you. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Milan · 27 August 2021

★★★★★ 5/5

Google

There isn't enough superlatives i can give Taylor Robinson in the service, knowledge, patience, understanding and support they showed and provided during the process of selling our property. Its safe to say that selling a (our) home can be challenging at any time let alone during a pandemic, and ours certainly didn't come without its own challenges ;) but Lawrence and his team showed a tremendous amount of support and a high level of service during the last few months and i cant thank them enough. They sold our home impressively after only one viewing and really did what they said they'd do in regards to providing a service with a high level of local knowledge and expertise. If you're looking for an estate agent to sell/buy/rent via then don't look no further than Taylor Robinson and please listen to their advice!! The team are fantastic and Lawrence, James, Adam, Jinny, Cheryl are all a credit to the company.PositiveResponsiveness, Quality, Professionalism, Value

Esh · 27 August 2021

★★★★★ 5/5

Trustpilot

Excellent experience with Taylor…

Excellent experience with Taylor Robinson Cheryl was great in saying that she would sell my house within six weeks and she did do that. I found all the team very friendly Kelly absolutely excellent customer service she did far more than she probably should’ve done as I had a lot of issues with the people I was buying from solicitors and she sorted everything out really quickly and was thoroughly on the ball with my situation and the ongoing issues I had with the seller I would highly recommend Taylor Robinson‘s in Crawley.

Cindy · 29 May 2024

★★★★★ 5/5

Google

Taylor Robinson provided sound advice and a great service. Kelly Ann's progress chasing through the conveyancing process really added value. I would not hesistate to use Taylor Robinson again.

Mark · 11 June 2026

★★★★★ 5/5

Google

It has been a good experience with Taylor Robinson. As a first time buyer, Kelly in after sales was really helpful to keep us updated and checking in with both Solicitors. I would definitely recommend them for future use.

Yash · 14 March 2026

★★★★★ 5/5

Google

Credit where credit is due, this Crawley team has got it right! I was looked after my Simon for the viewing and James during the purchase process. Simon was very polite, informative and most of all conscientious towards the vendor of the property which I really liked! James was on top form, I'm a very impatient person so it means a lot to me when I can pick up the phone, ask for Somone and they acctually come to the phone.. or call me straight back if they are out or on another line....I know sounds simple right..... James knew exactly what was going on, chased the chain when necessary and I felt he had it totally in control. Thanks for a great experience.

Alex · 7 June 2020

★★★★★ 5/5

Google

I am delighted with Taylor Robinson Agency in letting my house, especially with property manager Ben and Petrina. The letting process was smooth and professional, and I was well informed at the each stage. Once the letting agreement started, Ben and Petrina have inspected the property on a regular basis, and the inspection report was available electronically with photographic details. Things are getting even better with their new property incidence reporting system, and the maintenance work and quotations are totally transparent and very well managed. In addition, the property manager Celia has done an outstanding job to keep the property in a good condition. As a landlord lives some distance away from the property, I feel that Celia is a person you could trust for managing the property. She is highly efficient and responsive, and keeps excellent communications flow among landlord, contractors and tenants. Landlord is informed and offered choices all the time. We really appreciate her hard work. I would certainly recommend Taylor Robinson to anyone who would like to let out their properties and they will be in good hands.

Harry · 7 June 2020

★★★★★ 5/5

Google

Dealing with Taylor Robinson Crawley and More importantly John has been a breeze. We had a few delays to the property due to the landlord doing renovations before we moved in but John and the team kept us updated all the way. When the property was ready the process was smooth and easy and we got the keys and moved in quickly. Every contact we have had with the team has been pleasant and efficient. Thank you Taylor Robinson Crawley!

Neil · 7 June 2020

★★★★★ 5/5

Google

I was looking for my dream house in Crawley.in this recent time it's very tuff to get the dream house and then I contacted to letting agency Taylor and Robinson where I spoke with my letting agent Ben cannon.He guided us very friendly and responded all the time when we wants to speak about any queris which we have.The process from Taylor and Robinson is very quick and smooth as we got our dresm house in almost a week that's much appreciated because we really need of this house.Once again thanks to Ben cannon for your help and dedication you showed in getting the dream home. I highly recommend this Taylor and Robinson real estate agency must visit once guyz.

Wasim · 28 February 2024

★★★★★ 5/5

Trustpilot

Helpful and professional.

Helpful and professional. Thanks to ben and his team.

Gokhan · 21 September 2026

★★★★★ 2/5

Google

Have made an offer last week on their property No contact whatsoever “Great” customer services Ps in regards of your respond that you haven’t received an offer pls check the email box of your representative called Daniel as he was the one who requested all the relevant documents after we submitted the offer ! It’s just show how you guys dealing with the potential customersNegativeResponsiveness, Professionalism

Dmitry · 27 August 2022

★★★★★ 5/5

Google

We had great experience with Taylor Robinson in both buying and letting, excellent communication and very helpful team. And the team's ongoing support is exceptional. Highly recommend , thanks to all the staffs. 👍👍👍 …

Manisankar · 14 March 2026

★★★★★ 5/5

Google

Excellent service from everyone from the start! There was no hassle or pestering from any of the team far too many to mention but everyone at the Crawley branch from the first conversation to the last, they will treat you like a member of their family always there to support and advise in as many ways as possible and nothing is ever a problem for them to help with. And I was very lucky to buy a lovely property in a great area all thanks to the guys at Crawley.

Malcolm · 8 June 2019

★★★★★ 1/5

Google

Really disappointing experience overall. I joined this agency after being assured by a particular member of staff that my property would sell quickly. Communication had become poor and it was after chasing that i found that they had left. The viewings were handled poorly, staff didn’t know key details about my home or the area, and I often had to chase them for updates. I even ended up doing my own viewings just to keep things moving. After more than a year with no results, I went multi-agency, suddenly there was effort, and my home sold within weeks. Communication from management was dismissive and when raising concerns I was belittled and intimidated from the owner. When I advised the owner that I would give an honest review of my experience , I was informed their IT department and legal team would get involved. Having said that my house was sold through this agency in the end but what a distressing experience when raising concerns. I am now going through their complaints procedure. Sadly, I can’t recommend this agency based on my experience as there was a real lack of professionalism, care, and accountability. From previous reviews I can see that I was not the only one with this experience and am expecting a similar response as previous reviews.

Areeba · 11 November 2025

★★★★★ 5/5

Google

A huge thank you to the whole team at TR. They were brilliant with our property sale from start to finish. Their work during the sales progression process, which had many challenges, was particularly brilliant. I don't think we'd have got the process complete without Kelly's persistence and support. Thanks again!

Owen · 11 October 2025

★★★★★ 5/5

Google

Taylor Robinson made the whole process of viewing to buying our first house much easier. Would definitely recommend them, especially Luke. Great service from him. He was helpful, professional, and kept us updated throughout.

Shafaq · 11 October 2025

★★★★★ 1/5

Google

SEVERE health and safety risks. I would advise anyone planning on dealing with property sales or lettings to think again, I have never experienced such lack of professionalism in my life and I am sickened at the treatment I have received. I am in the process of reporting Taylor Robinson to The Property Ombudsman. Jack Hickey showed us the property and requested the whole flat to be cleared of all leftover rubbish before we moved in. I was made to drive 20 miles to pick up my key, to which I found when I arrived back at the property, were in fact the incorrect set. It was only because I made Ben Cannon drop me the keys the next day that I was then allowed into my flat. He was happy to have made me wait 3 days before I could get into my flat. I was not invited for the inventory, which was odd considering I have been asked to be present for every other check in, but it was abundantly clear as to why this was the case once we had entered the property. Jack Hickey was present to assist whomever it was doing the inventory so he was fully aware that 2 days before the move in, nothing had been removed from the flat and it was in a diabolical state. When Ben Cannon arrived with the keys, I was able to see that all of the rubbish was still in the property. Ben told me the closest time he could get this sorted was also Monday. It was only because I demanded the flat be sorted that day that he eventually sorted this out. None of the safety checks had been completed as there was no gas or electricity. I was left with £60+ debt for the electricity and £20+ debt for the gas. With this, the only way I could use any electricity or gas was to top up however much, and 90% of what I paid would be used towards powering this flat. I spent £20 on gas to get £2 worth of usage. It was lucky I stayed around for the meter to update because whoever had done the inventory had taken the gas valve off so it was leaking copious amount of gas into the road. I had to call the emergency gas man to come out, to which he could not stress enough how many peoples lives were put at risk if I hadn't noticed the gas leak. The fridge freezer was covered in thick black mould inside, thus meaning I could not store any food until a new one was ordered and delivered. This was not sorted out by Taylor Robinson nor the landlord, but the landlords son, who thankfully owns the shop at the bottom of the road so he worked efficiently to get this sorted for us, it was NOT his job to do so. There are a total of 9 windows in this flat, not including the sky lights. Only 3 of these windows you can open. 2 of which you cannot lock shut. The fire alarms were not tested in this property and even though they are battery powered, they are broken. There is a smoke vent in the communal hallway that has had a flashing warning light since I moved in. I moved into this property in January, it is now November. This is a severe health and safety risk that no one has sorted after myself sending countless emails about it. At first all of my complaints were being dealt with (I use that term extremely loosely) by Ben Cannon. But after sending a number of complaints and realising that Ben would not admit anything in writing, I asked for the manager to be involved. Lawrence Taylor is the Director and I am absolutely disgusted by the attitude we have received. I have called up weekly (even daily at times) to resolve these issues and he has passed on a message to whoever answers the phone to me, that he is not in the office. I have sent numerous emails, weekly (also daily at times), to which he has been ignoring for the best part of 9 months. I have even conducted emails for Lawrence Taylor to respond quite easily to with regards to the grievances since we have moved in, and he seems completely incapable of giving me any sort of response... I do understand though that once he has put anything in writing he knows he and his company are completely at fault and can get into a lot of trouble so this makes a lot of sense.

Lys · 8 June 2017

★★★★★ 5/5

Google

I have used Taylor Robinson as the managing agent for my property for almost one year and am very happy with the service received. The initial viewing and consultation with Ben was conducted professionally. It was this meeting with Ben that persuaded me to go with Taylor Robinson over other agents. We felt as though our property would be in good hands and thus far this has been the case. The pricing was also competitive compared to other local agents. I am very impressed with Petrina, the property manager. She responds swiftly to my e-mails and acts upon my requests in a timely manner. She has been the perfect liaison with the tenants. I receive regular inspection reports with photographs which gives me peace of mind. I will continue to use Taylor Robinson for the foreseeable future.

Matthew · 8 June 2017

★★★★★ 1/5

Google

We purchased our house through Taylor Robinson, and unfortunately, the service we received after our offer was accepted was terrible. To begin with, we were never told our point of contact had changed, we only found out after some of my emails were ignored and I ending up calling. We were then looked after by Kelly, who just didn’t seem to care one bit; it was very different from the agent we used to sell our property and the effort they put into looking after our buyer. The worst part of the experience was driving 1.5 hours to come and view the property after it was vacated, they sent an agent to show us around, and we couldn’t get into the property; it turned out they had an old set of keys. I understand mistakes happen, but you would expect an estate agent to have the correct set of keys for a vacant property they’d sold or at least to make an effort to rectify the situation instead of telling us “The sellers are out of the country” just for them to miraculously return and drop off the correct keys a couple of days later. To make matters worse, there was no sort of apology following this, just them trying to justify it by explaining that the locks have been changed, no acceptance that they should have known they held the correct keys before booking a viewing and us driving down. Even on the completion day, we had issues, they phoned once to tell us it was complete. Unfortunately, I missed this call, but you would expect them to understand that we might be busy moving out of our property or driving, so maybe it’s a good idea to phone again on my mobile? Nope, they just sent an email and moved on. Even when arriving at our new property, I was reminded by how little care they had, the set of keys they gave us included the 2 old keys that failed to open the door previously. Had I not known how poor their service was, I would have thought they were having a laugh… You might also expect to receive keys for the garage or at least some sort of explanation that they don’t have them, nope, nothing. We were also given just 1 copy of the keys which is appalling for a house they had sold and contracts had been exchanged over a week prior. They did indeed call us over a week later to say they’d been given more copies but by that point, we’d already changed the locks… do you not believe it was your responsibility to make sure you held all sets of keys before completion, or that it would have been courteous to at least try and get us keys for the garage? No doubt there will be justifications for the above, but everything written is what happened to us which Taylor Robinson had no problem with at the time. Update 06/09/2025 As usual a very defensive response... I'd be really interested to know which part of the review was not true, as you were unable to dispute any of these points. If you consider it good practice to not let clients know of a contact handover until they've had to call after unresponsive emails, then fair enough! It's also strange to go on about the eviction process when I didn't complain about that.... Ok then, having someone drive down to view a property that you don't have the correct keys for is nothing to do with you, and then giving keys that you know don't work to them when they've completed seems reasonable..... All it would have taken was better communication with the seller prior to booking us in to ensure you had the correct keys. Even then like I said, no one seemed fussed or even felt the need to apologise for wasting our time. You'd be better served just holding your hands up and trying to improve things instead of being defensive or petty in your replies to any negative reviews...

Alessandro · 24 September 2024

★★★★★ 4/5

Google

Improvement: At first we did not get off on a great start as the quality of the photos did not represent the property in the best light, I would suggest vetting these in future before going live with the advert. I felt a slight lack of pushing the sale of my property when we were under such tight time constraints to sell. The property did sell but ultimately due to the property not the Estate Agents. Good: James was very pro-active during the after sales and pushing everyone in the chain which was great. Without this the process would have taken much longer. I would recommend Taylor Robinson but spend more time with them at the front end to ensure they get it right first time round.

Owen · 8 June 2016

★★★★★ 1/5

Google

We were considering putting in an offer on a property but were put off by the unprofessional attitude of the agent showing the house. We arrived late due to unavoidable circumstances and were told we could look around while the next viewers were inside, which was fine. However, during the viewing, we overheard the agent making sarcastic remarks to the other viewers about people arriving late and how his time is precious. Completely unnecessary and unprofessional. Buying a £500k property is a serious decision, and this kind of attitude made us feel unwelcome and disrespected. We’ve decided not to proceed with the property or this agency as a result.

Laukik · 11 October 2025