Every review we hold for the Crawley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe've moved a fair amount of times here in the UK, but so far King & Chasemore was one of the best agency to work with.
They were extremely helpful and professional throughout the whole process and we were felt welcomed and assisted all the time. Whenever we came up with a question they provided us immediate answers or find it out super quick for us.
I would personally love to thank Cloe and Becky from the team for their supportiveness and professionalism!
I cannot recommend them highly enough if you're looking for a place to move or buy.
Much appreciate it!
Orsi, Anna, Adam & Krisz
Krisztián · 28 December 2023
Agent replied · 24 August 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNeil and Cloe were great and hospitable. Neil has explained everything to me as this is my first time moving. Cloe were quick to reply to my questions and supported me with documents that I need. Excellent service.
Kurt · 20 August 2025
Agent replied · 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that Neil and Cloe provided excellent service during your move. Our team strives to make every first-time experience as smooth and informative as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is the estate agents to use after bouncing between every estate agent in the area trying to find a pet friendly house for my self 2 friends and my pug, king and chasemore contacted me with the perfect property for our needs they got us a viewing within 24hrs of the phone call regarding the property there assertive helpful friendly and I just signed my paperwork to pick up the new keys and got given a sweet welcome to your new home box I will be recommending king and chasemore to anyone I know looking to move
Lewis · 2 October 2025
Agent replied · 9 October 2025
Thank you for sharing your positive experience with us! We're so glad that our team at King and Chasemore was able to find the perfect pet-friendly home for you and your friends. We strive to be assertive, helpful, and friendly in all aspects of our work. Enjoy your new home and thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndy and the team were great and very professional.
Kay · 13 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We take pride in providing exceptional service and professionalism to all our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSmooth process from start to finish, Neil has been very helpful keeping us updated at every stage and answered any questions we had.
Would recommend Neil to anyone looking to rent a property.
Billey · 9 September 2025
Agent replied · 16 April 2026
Thank you for your feedback! We are thrilled to hear that you had a smooth experience with Neil and that he was able to provide helpful and timely updates throughout the rental process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleExcellent service and very lovely people. Thanks Becky, Cloe, Andy & Neil.
Kelly · 16 March 2026
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been letting our property through King & Chasemore for 5 years and have found their services to be excellent. They have consistently kept us informed of any problems or repairs which need to be undertaken and have always been able to provide us with a reliable supplier or contractor when necessary. Rebecca Webb, the Assistant Manager, has been my primary contact throughout and has always been willing to assist with any queries. When Rebecca is not available, the rest of the team provide very efficient back-up and Rebecca never fails to follow up to ensure any issues have been resolved. I would have no hesitation in recommending K&C to anyone looking for a reliable letting agent in the Crawley area.
Peter · 25 August 2023
Agent replied · 24 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI brought my property several years ago through king & Chasemore and I thought they were really professional. I recently decided to rent my property out and I cannot fault the service I recieved. The team- especially Andy and Becky went above and beyond and the whole process was seem less. They had tenants lined up for me immediately and they even helped me with the moving process. 10/10 - have already recommended them to my friends and family. If you are thinking of renting out your property I would 100 percent recommend them. Thank you for everything you’ve done for me!!!
Kerri · 25 August 2023
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBecky has been an angle sent from God to us. Moving can be stressful but with her the process was easy and relaxing. She was incredibly helpful and transparent throughout the entire process which led to us getting the house which we hoped for. She really went the extra mile to assist us and was very responsive. I recommend everyone to give Kings and Chasemore agents a call for your next property search! I am more than blessed to have the whole team of King and Chasemore still dealing and supporting me through my stay in the house. Very grateful !🥰🙏🏾
Afua · 25 August 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleBecky has been really awesome.
Sat with us and explained everything in details.
Looking forward to move in our new house with this amazing & professional team.
Xx
Hansa · 16 October 2025
Agent replied · 16 April 2026
Thank you for the kind review! We are so happy to have provided you with a smooth and informative experience. We can't wait to help you move into your new house with our dedicated team by your side! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleIf it was possible to give them a NO star, I definitely will. Absolutely useless service. After viewing, they collected a holding deposit from me and my partner which of course signifies that it should be off the market pending reference. These wicked people took two holding deposits from two prospective tenants, and then didn’t communicate with myself or my partner for almost 7 days even after referencing was passed, only for them to say they gave the house to another prospective tenant only after we reached out. I knew my partner and I were definitely gonna pass referencing, so I had already told my landlord I was moving out. Now I’ve found another house and they’ve refused to release my holding deposit as urgent. they’ve already cut into my time and now I have to move out in 10 days. They said someone will give me a call but it’s still the same unethical behaviours, no call back. It’s absolutely unheard of and criminal the way they’ve behaved, I don’t recommend, if you wanna rent, runaway from them
Joba · 4 September 2025
Agent replied · 9 September 2025
We sincerely apologise for the inconvenience and frustration you experienced. We take customer feedback seriously please do contact us via EAComplaints@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNeil and Cloe were fantastic in helping me find a place taking my needs into forefront consideration
Tom · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to hear that Neil and Cloe were able to provide you with exceptional service and find the perfect place for you. Our team always strives to prioritise our customers' needs. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
“Neill was brilliant throughout the whole process, professional, friendly, and always quick to help with any questions. He made everything smooth and stress-free. Highly recommend!”
Barney · 9 September 2025
Agent replied · 16 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEnquired on Wednesday, viewed on Thursday and offer accepted Friday. Andy has been so helpful and understanding of my situation and kept me very well informed.
Megan · 18 September 2025
Agent replied · 9 October 2025
Thank you for the kind words! We are so happy to hear that Andy was able to assist you and make your experience smooth and stress-free. Our team prides ourselves on providing excellent customer service and we are thrilled to have met your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave had a very Pleasant experience so far with King and Chasemore Crawley branch. We are first time renters and they have helped us through every step and stage for us to be moving in with our dog, to a house finally! Thank you to Cloe for guiding us through!
Sumodan5 · 27 November 2024
Agent replied · 11 December 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe King and Chasemore lettings team have been great in finding us a tenant. Within a couple of days of the listing going live there were multiple viewings and offers on the table. With the tenant moving in shortly after. Great Service and looking to working with the team in the future.
Ashis · 16 March 2026
Agent replied · 16 April 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndy and his team were fantastic at helping me find a new tenant for my rental property, I would highly recommend them. Thanks again Andy great work
Perry · 16 August 2025
Agent replied · 16 April 2026
Hello Perry,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Andy … More
★★★★★ 5/5
GoogleAndy and Neil were absolutely perfect in their showing of our new property. Their energy was unmatched and their characters definitely bounce off of each other. Really enjoyed our interactions and hope to stay in touch. Thanks again for the New Year gift guys.
Young · 8 January 2025
Agent replied · 22 January 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat estate agents!
Thomas was great from showing us around the park homes, to putting in the offer, liaising between Dads buyers solicitors & the other estate agents….. & then chasing the solicitor at the end! I would highly recommend king & chasemore & especially Thomas!
Thank you for making the hardest thing my Dad had to do, a lot easier!!!
Loopy · 27 March 2024
Agent replied · 24 August 2024
Loopy Loo thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have been using King Chasemore for two decades for 3 of our properties in Crawley. The team is very helpful and informative, especially Becky who has been there for long time and talk me thru all the steps that I need to do. When the transition from my late husband who used to dealt with her and forwarded to me, It has been quite challenging for me but Becky and Andrew made all the things so easy! from handling the paperwork, finding good tenants, increasing the rental income and suggesting what the best for me to decide. I cant thank you enough for what they done. They not only make you welcome and are really on your side as a landlord: that what's you need the most. Thank you guys..
Yani · 25 August 2022
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleNeill was amazing and helped me find my rental home for me and my family.
Dennis · 7 November 2025
Agent replied · 12 November 2025
Thank you so much for your kind words! We are thrilled to have played a part in finding the perfect rental for you and your family. Our team is dedicated to providing excellent service and we are so glad that Neill could be of assistance. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave been super impressed with everyone at the Crawley Branch! Just started remting a new place with help from Neill, Cloe, Becky and Andy and tbey made it so easy and insanrly fast! Very grateful to be where I am now :) thank you!
Kieran · 15 April 2026
Agent replied · 16 April 2026
We are thrilled to hear about your positive experience with our team at the Crawley Branch. Your satisfaction is our top priority and we will continue to provide exceptional service in the future. Thank you for choosing us and we wish you all the best in your new place! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndy, Neill, Becky and Cloe were so so helpful and made our entire moving process a breeze :)
Charli · 2 October 2025
Agent replied · 9 October 2025
Thank you for your kind words! We are thrilled to hear that our team was able to make your move a smooth and stress-free experience. It was a pleasure working with you and we appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have now been working with Rebecca Webb for the last 6 months and my Mum has been working with her for over 10 years. She has always been very professional and extremely helpful and kind, nothing is too much trouble. She make you feel you are her only client and her knowledge is outstanding. Thank you Becky for all your hard work and support
Clare · 29 October 2023
Agent replied · 24 August 2024
Thank you Clare for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
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