Every review we hold for the Cowes office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThe branch staff were excellent
The branch staff were excellent, helpful, polite, great to deal with. As soon as it moved to online and Portals it became hard work and a tedious tick box exercise. Also lacking in the personal touch.If the service had remained in branch it would be 5 stars all the way.
Mark · 22 November 2023
Agent replied · 23 August 2024
Dear Mark,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 4 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, especially as we are not resident on the Island. They made the whole process very easy.
Chris · 24 February 2025
Agent replied · 2 June 2026
Dear Chris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 1/5
GoogleNo communication at all, they ignore all emails, if you’re lucky you’ll get a replying telling you to call. When you do eventually call and make your way thought their automated calling system you will more often than not be treated to the …
Charles · 12 October 2023
Agent replied · 15 June 2024
Dear Charles, thank you for the report of your experience of contacting our Cowes office and I am very sorry and apologies for the experience to date. The issue with it appearing that the telephone has been picked up and put down had been … More
★★★★★ 5/5
TrustpilotFriendly, supportive, helpful.
Everyone I've spoken to has been wonderful, it's been very quick and I've had a lot of support from Amy and Madison. They've both been really quick to get back to me, so friendly. It really has taken a lot of the stress out of this!
Emma · 15 August 2023
Agent replied · 23 August 2024
Dear Emma,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotHouse purchase in Freshwater
Our main contact was with Peter Barfoot, who kept us well informed along what was sometimes a tricky path. All arrangements for viewing, key collection and other matters were efficient and helpful.
Francis · 1 June 2024
Agent replied · 13 June 2024
Dear Francis
We are very happy Peter could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotOutstanding service…
The main reason for a high star review is because of Jenny who is based in East Cowes . Jenny showed a lot of knowledge on the property we looked at,she was very professional and friendly. Nothing was to much trouble and she never rushed us when viewings property.
Mandy · 23 March 2023
Agent replied · 23 August 2024
Dear Mandy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHonesty
Honesty, no negative opinions and sound advice, and took the time to explain everything and not pushy for me to make a very sad decision
Maureen · 25 May 2024
Agent replied · 13 June 2024
Dear Maureen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotThe whole team was terrific and made my…
The whole team was terrific and made my sale work!
Will · 12 December 2024
Agent replied · 25 December 2024
Dear Will
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotWe found Jenny and Ryan very helpful…
We found Jenny and Ryan very helpful and they kept us up to date with feedback which was very useful. And we’d like to thank them both very much for their hard work and patience! Thanks guys 🤩🤩🤩🤩🤩
Carly · 31 March 2023
Agent replied · 23 August 2024
Dear Carly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotJane & Peter at Hose Rhodes Dickson…
Jane & Peter at Hose Rhodes Dickson Freshwater have been superb from sale to completion. Kept Very well informed throughout the sale.Very happy 😃 and both lovely people!
Michael · 16 September 2023
Agent replied · 23 August 2024
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery pleasant team of people with a…
Very pleasant team of people with a vast amount of local knowledge.
Mandy · 19 January 2024
Agent replied · 23 August 2024
Dear Mandy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotVery knowledgeable and helpful staff
Freshwater Branch. Very knowledgeable and helpful staff, they know their stuff. Not overbearing at all. Would totally recommend them.
Mrs · 27 July 2023
Agent replied · 23 August 2024
Dear Susan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleSwift replies and timely assistance
Adel · 16 April 2024
Agent replied · 15 June 2024
Dear Adel Mahyoub
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotAwful from start to finish
Awful from start to finish!
Nathan · 22 February 2024
Agent replied · 23 August 2024
Dear Nathan
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 2/5
GoogleWe've been seeing rent houses lots, not luck. Now that's told us that they won't work with guarantor companies. Why didn't they tell us to start with. We wouldn't wasted time, fuel and mental health, keeping our hopes up when we don't have any hope of getting any homes. Still in a caravan after 10 months. NOT IMPRESSED!
Carmen · 16 April 2022
★★★★★ 4/5
GoogleVery helpfull. Gives good advice I e as do l the estate agents on the Island
Robert · 16 April 2023
Agent replied · 15 June 2024
Thank you Robert of your kind and complimentary review of Hose Rhodes Dickson.
Best wishes from all at Hose Rhodes Dickson
★★★★★ 2/5
TrustpilotProfessional initial valuation and…
Professional initial valuation and pleased to
Bryn · 2 December 2023
Agent replied · 23 August 2024
Dear Bryn,
We are sorry to hear of your experience with our East Cowes team. We pride ourselves on our knowledge of the local market, and are disappointed to hear our services fell short on this occasion. We take feedback very seriously and will take into account your feedback going forward.
Kind regards,
Customer Care Team
★★★★★ 5/5
TrustpilotSmooth Professional Friendly
Smooth , professional conduct … warm and friendly. Would and will use again no hesitation.
Doug · 14 March 2023
Agent replied · 23 August 2024
Dear Doug, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSelling was a good experience!
Pricing and sales negotiation just right for the market. Progressing handled really well.
Rob · 29 April 2023
Agent replied · 23 August 2024
Dear Rob,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
GoogleLack of or absolutely no follow up. It doesn't mirror the professional look of their branch in Cowes.
Clive · 16 April 2022
★★★★★ 5/5
GoogleMy transaction was smooth so no complaints.
Ben · 16 April 2020
★★★★★ 5/5
GoogleRating only, no written review.
Marcia · 16 April 2025
Agent replied · 24 August 2024
Dear Marcia True, Thank you for taking the time to review your recent experience with our Hose Rhodes Dickson Estate Agents Cowes branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
★★★★★ 2/5
GoogleRating only, no written review.
Parisha · 16 April 2024
Agent replied · 15 June 2024
Dear Parisha Valjee, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRating only, no written review.
Suja · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
