Reeds Rains Coventry reviews

★★★★★ 1/5

Trustpilot

Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022

★★★★★ 5/5

Google

Brought my first home with reeds rain, really helpful and accommodating when it came to arranging viewings due to a busy work schedule

Charlie · 10 September 2026

★★★★★ 5/5

Trustpilot

Cannot fault the service Fantastic.

I have been dealing mostly with Dean the Branch Manager at Hazel Grove and he has been super, explaining everything and keeping me updated on a regular basis. He is very approachable and is making our experience a seemless one. Thank you Dean !

Carol · 28 November 2024

★★★★★ 5/5

Google

We sold our home through Reeds Rains Agents. We were helped with everything and anything along the way . If we were concerned about anything and we were we were able to phone or email with questions answered and help offered . Nothing was too much trouble. We would just like to say Thank you to all at Reeds Rains but especially Neil and Cheryl there support and help was endless Would we recommend Definitely. Thank You

Magaret · 11 November 2022

★★★★★ 5/5

Trustpilot

Friendly, polite, knowledgeable staff.

Friendly, polite, responsive and knowledgeable staff. Whatever my query, they respond quickly and positively. The have outperformed other companies that i have used.

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026

★★★★★ 5/5

Google

Reed rains in Coventry has helped me to sell my house. Neil,Mandy and Cheryl were always very helpful. Chased the potential buyers for updates and helped negotiate the final offer. They were also staying on top of progress with buyer as well as their and mine solicitor. Emails were responded to very quickly, usually within the same day. Couldn't find any faults during the whole process and would definitely use them again in the future. Patricia

Patricia · 12 December 2022

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.

Mr · 26 August 2026

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 5/5

Trustpilot

Great for first time buyers

Our real estate agent was Neil Price from the Coventry branch. As first time buyers, we had no idea where to even start but we found the help and advice from Neil essential in starting our journey. Throughout the buying process, communication was great as we were constantly kept up to date - with any questions we had answered swiftly. Even after moving into the property, he assisted us with a few queries we had about the property and got back to us the same day, sorting the questions we had. Thank you so much to Neil - we can’t wait to start making this house our forever home.

Steph · 10 September 2024

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024

★★★★★ 5/5

Trustpilot

Positive and enthusiastic approach

When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.

Mrs · 8 October 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Neil and Mandy made the process of selling my house very smooth. (sold subject to contract at the min).They kept me informed and updated all the way through. Their customer service was excellent and i would definitely recommend them to others.

Miss · 19 November 2024

★★★★★ 1/5

Trustpilot

Very dissapointing experience with Reed…

Very disappointing experience with Reed Rains. The property was advertised before it was ready for sale. After spending time and money on searches and enquiries, we were ready to agree on completion when the seller informed us that they needed to apply for a cheaper mortgage. This process took another six weeks, and the seller ultimately did not obtain the mortgage.

Nelson · 15 October 2025

★★★★★ 5/5

Trustpilot

Up to now,everything has been explained…

Up to now,everything has been explained clearly by all staff in a professional and friendly manner.

Roy · 26 September 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Hazel Grove Branch

Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.

Anne · 14 July 2024

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 5/5

Google

We accepted an offer on our house back in August, however, due to the inefficiency and lack of professionalism of our buyers solicitor at times we felt the sale would fall through. Throughout this time Neil and particularly Cheryl kept us updated throughout and were in touch weekly with the buyer and her solicitor and were instrumental in bringing the sale to a successful conclusion. I do not believe that the sale would have been completed if it were not for them, particularly Cheryl who we cannot thank enough for her persistence. Paying for an estate agent to sell your house is expensive and many sit back and let the sale progress with just the solicitor input which is slow to say the least. Reeds Rains go the extra mile and actually carry out more than is normally required and is a service which should continue. Thank you Reeds Rains and in particular Cheryl. We wish you every success for the future. Highly recommended.

Geoff · 11 November 2021

★★★★★ 5/5

Google

We just completed on our house sale on Monday and would highly recommend Neil and Mandy and the team at Reeds Rains Coventry. The whole process was straightforward and stress free. Neil and Mandy advised us on an appropriate sale price, conducted the viewings and kept us informed at all stages, providing valuable feedback. We were able to check progress on their online portal too. Their service was professional at all times and we were very happy with the outcome. Thanks for a great service.PositiveResponsiveness, Quality, Professionalism, Value

Lynne · 11 November 2021

★★★★★ 5/5

Google

Neil, Cheryl and the team at Reeds Rains were very professional and responsive throughout the process of selling. Despite the challenges of lockdown everything was sorted and they kept on top of the proceedings checking in on progress with me, my solicitors, they sellers and their solicitors to make sure everything kept moving. Neil gave great advice about the state of the market and an open and straightforward valuation. The pictures taken were great and we actually asked for copies to keep a record of everything we'd done to the place to remember it! Would recommend Reeds Rains Coventry and hope to use them again in the future.PositiveQuality, Professionalism

James · 11 November 2021

★★★★★ 5/5

Google

Reed Rains Coventry have been professional throughout my house buying process, having viewed quite a few properties with Reeds Rains, they remained strictly in accordance with all current legislation for the covid-19 procedures. They were also understanding when circumstances changed and I had to pull out of one purchase due to my sale falling through. My purchase was made easy and Cheryl and Neil remained connected and chased updates to keep the process moving along for both seller and buyer. From a buyers perspective this has been a really easy transaction and the team were friendly and helpful throughout. The only area for improvement would be notifying the buyer when they can pick up keys as I was a bit confused on the process but my exchange happened the day before completion so it was very last minute. I wouldn’t hesitate to consider using Reeds Rains again in the future. Many thanks to Cheryl and the team.PositiveResponsiveness, Quality, Professionalism

Annika · 11 November 2021

★★★★★ 5/5

Google

I had been struggling to sell my property for some time with only 1 viewing with the previous agent. Then Reeds Rains were recommended to me. From the first contact I found all of the staff to be professional, honest and very responsive. They kept me updated all the way though and most importantly managed to arrange a number of viewings which has led to the house now being sold. They are all very approachable and give honest and sound advice in terms of the marketing price, current marketing trends. Their experience is vast and their service was faultless. Thank you very much Neil, Cheryl and the team at Coventry Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 11 November 2021