Trusted Agent profile · Coventry
★★★★★
962 reviews across 2 platforms
78 Jubilee Crescent, Radford, Coventry, CV6 3ET, CV6 3ET
Bairstow Eves's office in Coventry, at 78 Jubilee Crescent, is rated 3.5 out of 5 across 962 reviews on two platforms, including 334 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the Coventry office, from every platform, shown as written. First names only.
5/5
GoogleI used bairstow eves twice consecutively within months to sell properties- Claire and team were very efficient and ensured I was kept in the loop at all times. Could not fault them or their communication. Throughly impressed, would recommend them and certainly use them again too! Well done guys
5/5
TrustpilotJubilee Crescent Office - amazing service!
The help and support from the jubilee Crescent Office in Coventry have been nothing short of exemplary. The best customer service I have had in a long time. Clare, Jodie and Gemma have taken time to explain the sale in great detail to my my mum, have supported with paperwork, with great care and patience. The team have even kept an eye on the market and sent through suggestions for suitable property’s. The communication is second to none. I would certainly recommend to anyone selling in that area. Just outstanding!
5/5
TrustpilotExcellent!
I needed to contact the Billericay office for some help & found Jess D (Lettings Negotiator) to be an absolute star! She was calm, polite, pleasant, helpful, speedy & supportive. She actioned what she said she would and has a fabulous "can-do" attitude. I can't thank her or praise her enough! It's rare to find such, but very welcoming!
5/5
TrustpilotAm really grateful for the letting…
Am really grateful for the letting services,all went well smoothly thanks to Joseph.thankyou Joseph for your help
1/5
TrustpilotThe Worst Property Agent Ever
The worst estate agent ever we’ve encountered. We’ve booked a viewing with them on Saturday 12:30pm, a lady called to confirm this appointment on Wednesday right before that. Soon we’ve also received a confirmation e-mail without our details on it stating viewing time on Sat 12:30am. We didn’t pay much attention and believe that “am” was just a typo mistake. When we arrived the door of that property on Saturday 12:15pm, no one showed up even we’ve waited half an hour. We called that lady and she said she didn’t arranged anything on 12:30pm! Without apologizing, attitude just like asking us to go away don’t bother. We sent her back the confirmation e-mail, she just said she had re-arranged ours to 11am the same day and re-sent a confirmation (without name or details) to us, in which we dig into all our inbox and junk box we couldn’t find any of what she had said. It is quite interesting when you gonna re-arrange an appointment, you need not to call or confirm with the counter-party. We haven’t received any missed call as well when we didn’t show up “on time” at 11am?!What even worst is that, we popped into the shop an hour later and would like to re-book viewing for this property. That lady rejected and said that was already under offer stage, she’s not gonna arrange viewing anymore. Wow! All just happened within 2 hours? Amazing!Wasted our 3-hour traffic time and vacant half-day of our only rest day of the week for this irresponsible estate agent!
5/5
TrustpilotWanstead Branch
I have rented a property for 7 years before I bought my own. I dealt with Elaine Hutton regularly. She was delighfully helpful and lovely all the way through. I can recommend the branch and it's people and would positively deal with them again.
4/5
TrustpilotPurchase
I was informed in every step. They were helpful in the process especially when I had to clarify certain things.
5/5
GoogleGreat team. Sold my house when others couldn't. Really good advise given and full support by everyone there from start to finish. Thanks to the Radford Team
Thank you Karan for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLack of transparency
Lack of transparency, poor communication, and no meaningful mortgage advice
1/5
TrustpilotIf I could give a zero star I would
If I could give a zero star I would. Takes them months to fix damages, zero communication.. and basically told us they can’t do anything about a mold problem. They would just need to replace a part of a board.. but no can do. The house was given to us with light fixtures hanging off of the ceiling…. The stairs bannister was hanging off, the house smelt like an actual pig had been living in there for the passed year. We paid 6 months up front because we are relocating from abroad but they have completely taken advantage of our situation. I will never rent through the this company ever again.
5/5
GoogleExecellent job by the team with all the support given throughout the mortgage process
Thanks Rosemary for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGemma helped me purchase my first home and her efficiency and problem solving skills were amazing！
Hi Jim, thank you for your wonderful review! We're thrilled to hear that Gemma's efficiency and problem-solving skills made your first home purchase a great experience. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCoventry office communication is…
Coventry office communication is really bad and feels like they are also discriminating. First time when I call they informed that they are yet to listen back from the tenants and took my details to give me a call back. I called them back after couple of days because I did not get the call back, they say all the viewings are booked. Not the first time.
1/5
TrustpilotUSELESS SALES TEAM! So rude!
I enquired about seeing a house, and was met with utter incompetence by Abigail Coombs, the sales assistant, and her equally as useless male manager - who’s name I can’t remember. When I called to ask to view a house, I was put onto her manager, despite saying I didn’t need to speak to her manager, because it was out of my ideal spend. Just because I don’t want to spend over X amount, it doesn’t mean I can’t. However, I understand perhaps they didn’t want their time wasted. I then had to have this same conversation with her manager, some absolute shmuck, who asked me very pointed questions, his tone was appalling, to “check” I was eligible. Ie: Despite saying I have my AIP, I was asked how much deposit I’m putting down - why does that matter? Anyway, I was then promised a call back from Abigail and a house viewing confirmation, as soon as she was off the phone. Well, it’s been a 24hr phone call, and despite emailing last night, no one has come back to me. When someone I know, called her last night, she asked them to “make it quick” because she had to go home. What kind of agency is this?! They’re a JOKE.
5/5
Trustpilottheir service was very professional and…
their service was very professional and fast regardless of the current covid 19 situation, i was able to view and have all documentation for my new apartment done in less than 13 days. really satisfied.all thanks to Alice. I
5/5
GoogleRichard used his obvious wealth of experience in the property market to guide me through the valuation process. He explained the services available from Bairstow Eves and was very clear and practical about price expectations in the current market.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
GoogleHad booked a visiting with Bairstoweves. Kyle greeted us with smile and explained us all the details related to the house. She was very helpful in understanding the terms. Thanks
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleClare, Gemma and their colleagues were incredibly helpful in getting us moved. Despite issues higher and lower in the chain, they worked tirelessly to ensure everything was successful.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
5/5
GoogleBairstow Eves were excellent from the moment I got in touch. Great knowledgeable, friendly staff who would go out their way to assist. If I ever need an estate agent again, I will 100% go back to Bairstow Eves.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Bairstow Eves Radford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coventry.
Yes. Bairstow Eves Radford Sales won Gold in The Trusted Agent 2026 awards.
