Reeds Rains Durham City reviews in County Durham

★★★★★ 1/5

Trustpilot

Liars and shysters!

Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.

Philip · 14 March 2019

★★★★★ 1/5

Trustpilot

Shocking experience

Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.

Scott · 19 October 2021

★★★★★ 1/5

Trustpilot

Reeds Rains Liverpool

Reeds Rains Liverpool are shocking. I engaged them on a full management basis to look after the one house that I was renting out (and which used to be our home). They are incompetent, dishonest and rude and still owe me thousands of pounds - almost a year after (on the advice of my solicitor) I sacked them. They failed to do any of the things promised in our agreement, such as carrying out condition and inventory checks twice a year. The tenant they put in place, and whom they were so in awe of (“no we can’t go in to check the property. Don’t you realise your tenant is a prominent local solicitor?” SO WHAT??) turned out to be a chain smoking conveyancing clerk with a penchant for daily takeaways (hence there being takeaway trays and cigarette stubs strewn all over my lovely suburban house and garden). The tenant brought in his slovenly mother who added to the piles of rubbish with unused prescription drugs, unwashed utensils, filthy gargantuan underclothes and of course, letters addressed to one or other of them by just about every debt collection agency in the UK. Of course RR should have discovered this - if only they had carried out those checks that I paid them to do.The contract specified that keeping the garden tidy was the tenant’s responsibility but I paid for supplementary gardening to be done to keep standards high. My lazy tenant (or perhaps his bone idle mother who should not have been there in the first place) couldn’t be bothered to open the side gate for the gardener. When I eventually gained repossession of the house my once picture perfect garden had gone. The lawn was waist high and strewn with my top notch tenant’s clothes and cigarette stubs, broken furniture and bin bags that they just couldn’t be bothered to put out for collection.I asked Reeds Rains to give my tenant notice in December 2016. I eventually got him out at the additional cost of a solicitor in June 2018. Reeds Rains told me that they had given him notice in early 2017 but seemed to have forgotten this when I called to collect my keys. In the interim I faced prosecution by the City Council and a claim for a year’s rent from the tenant because I didn’t have a Landlord Licence - despite having instructed Reeds Rains to license me and despite RR having drawn down payment for the licence from the rent (before my tenant stopped paying the rent. I am still awaiting reimbursement of the licence fee, and for unpaid rent, and the rental deposit and compensation for all the damage done to my home, and for the legal costs, skip hire costs, repairs to a broken fire, to my front door, to various fixtures and fittings.....And do you know what? More than eight months after my solicitor set out my claim to RR they have done nothing more than acknowledge it. No substantive response. Nothing. Utter utter shysters.

BarbaraE · 27 February 2019

★★★★★ 1/5

Trustpilot

WASTE OF TIME AND LIARS!!!

Booked an appointment and had to wait two weeks as I needed them to visit for a valuation on a Saturday. The appointment was booked for today (Saturday 9th Feb at 12 noon). I got a call yesterday confirming the appointment, however nobody has turned up. At 12:15 we called as the agent was late (not professional), when we eventually spoke to someone we were told somebody had spoken to us to advise the appointment had been cancelled. LIARS!!!We were told reeds rains had made all their staff redundant at 5pm last night and they now only have one office in Liverpool. I feel for the people that have been made redundant, but take exception to those left lieing and not informing us.Complete joke!!! They say they take customer service seriously, if that’s them taking it seriously I dread to think of what it would be like otherwise.AVOID!!!

Andrew · 9 February 2019

★★★★★ 5/5

Trustpilot

Reeds Rains Leyland Office.

Asked Reeds Rains to do a rent review on a property we rent out. Kristal, the manager did a fantastic job for us, managed to get the tenants to agree to a much higher rent in line with the current market. She couldn’t have been more helpful. Kept us fully informed all of the time. Would highly recommend for selling, buying or letting a property as we have previously done all three.

Elizabeth · 3 August 2021

★★★★★ 5/5

Trustpilot

Thank you to all staff

All the staff at the Rotherham branch have been really friendly, helpful and professional at all times and provided helpful advice

Customer · 7 September 2023

★★★★★ 5/5

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For the past 3 years I have rented…

For the past 3 years I have rented properties as a landlord through reeds rains (Dinnington branch). The service we receive from Liz and Maxine at the Dinnington office is second to none. I have also recently sold a property through this branch which is being dealt with by Liz and again the service has been outstanding. One of the biggest things they do so well, is communicate with you on a regular basis and keep you updated - don't underestimate how grateful people are for this! Thanks for all your continued help

Mazchops · 11 January 2019

★★★★★ 1/5

Trustpilot

Embarrassing service and so unprofessional for a company of Reed rains size!!

Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!

Danny · 11 December 2018

★★★★★ 5/5

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Reeds Rains Hazel Grove have been…

Reeds Rains Hazel Grove have been fantastic from the very start. Professional and reassuring, from before photos and through the process, they have made sure we are in the loop and helped sell our house quickly and smoothly.

Customer · 14 July 2024

★★★★★ 5/5

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Wonderful company for selling your…

Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks

Sarah · 4 December 2019

★★★★★ 5/5

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I recently helped my son rent a…

I recently helped my son rent a property from Reedsrains in Manchester. Staffs were tremendously helpful especially Katie and Aky, my experience was hassle free. I will recommend them anytime. Mrs Davies

Y · 4 December 2018

★★★★★ 2/5

Trustpilot

Will charge you a fee for anything …

Will charge you a fee for anything including signing a new tenancy agreement . Reported damage numerous times but no reply. Send out flat inspection letters but don't turn up on the day. Tried the hard sell at the beginning on insurance and lied that it would look good to landlord. Transfered me to a energy company that went bust. Nice on the phones and in person but completely incompetent. If I was a landlord I would avoid these on lettings as they are not interested.

John · 29 November 2018

★★★★★ 2/5

Trustpilot

Not a valued customer

Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.

Steven · 24 November 2018

★★★★★ 1/5

Trustpilot

Reeds Rains Ashton Nightmare

Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.

EBM · 14 November 2018

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 5/5

Google

Good. Tony Hunter and Deborah Hodgson.

Martin · 11 July 2024

★★★★★ 5/5

Trustpilot

The Preston team were excellent…

The Preston team were excellent throughout our house selling process. Special mention to Sue Taylor for her invaluable help and guidance.

Martin · 8 January 2022

★★★★★ 1/5

Trustpilot

Lazy and very untrustworthy...

Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!

Peter · 20 September 2018

★★★★★ 1/5

Trustpilot

We had a very negative experience…

We had a very negative experience letting a property from Reeds Rains. Communication is a lost concept on this agency. We paid a lot of fees before moving in to the property and were charged 'admin fees' at every opportunity throughout.At the end of the tenancy, a report was produced which specified that the lounge was poorly cleaned due to the carpets being discolored. We were prepared to contest this as the agent doing the inventory when we moved in (from a different agency which did the check out report) noted this. The landlord requested a cleaning of the lounge and requested a deduction from the deposit.When questioning this with the agent, I was responded to with one sentence replies. A lot of the issues we had could have been sorted through better communication, and I think its the agent who is responsible for this.I asked to see the invoice, it transpired that the work had not been done, and the new tennants check in report did not have this red mark on it. This looked like foul play to me as I don't think they would have sent cleaners round to do the work, had we agreed to the deductions, as new tennants were already in the property.

Phil · 20 September 2018

★★★★★ 1/5

Trustpilot

RR Branch Sheffield Woodseats

RR Branch Sheffield WoodseatsCalled to inquire about a property on numerous occasions. Put an offer in on a property and instead of being supported by helpful staff I was ignored and passed from pillar to post. Once offer finally put in, I was told they would call and let me know if my offer was accepted. A month later I found out, after constantly ringing RR, that my offer had indeed not been accepted. What a waste of time and energy! Not assigned a certain member of staff dealing with the property and at one point told it was the branch manager. When trying to get hold of the manager I just kept being told they are out or busy in meetings. No explanation given as to why offer was rejected as it was just under asking price and no counter offer given to me.I will not be dealing with RR again. I cannot deal with this level of incompetency. If you have all the time in the world, want a migraine and to be constantly ignored once you’re half way through buying a house then RR is right up your street.Currently in talks with a rival agency and happy to say we will be purchasing our first house in the very near future!

Rishma · 13 September 2018

★★★★★ 5/5

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Keith Rosson was amazing

Keith Rosson was amazing! Couldn’t recommend more!

Joanna · 29 June 2023

★★★★★ 1/5

Trustpilot

Reeds rains ashton under lyne.

Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!

Charlotte · 10 September 2018

★★★★★ 5/5

Trustpilot

5 star recommendation for Mortgage Adviser Emma Blackwell

I would highly recommend using the services of Reeds Rain in Garforth, in particular those of mortgage adviser Emma Blackwell. Emma showed me the full range of mortgages and explained everything clearly and professionally to enable me to decide which product to apply for. She dealt with my application, sensitively and efficiently and even provided me with an update on her non-working day. I would have no hesitation in recommending Emma to friends and family (or anyone else seeking a mortgage).

Sarah · 31 August 2018