Reeds Rains Durham City reviews in County Durham

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend - professional and empathetic

I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!

Kelly · 19 September 2025

★★★★★ 5/5

Google

Selling our home in Durham city has been a smooth and relatively simple process thanks in no small part to Tony at Reeds Rains Durham. From the moment we were in touch, photography was completed and the property was listed online within 2/3 days and we had viewing lined up during the same week. Tony has been proactive, open and respectful in communications, and his insight and advice has been valuable throughout the process.

Kieran · 26 August 2024

★★★★★ 5/5

Google

We have just sold our first home with Reeds Rains, I was slightly dreading the process but Reeds Rains, and particularly Debs, made the whole thing easy and understandable. She was on the ball keeping everything moving. I would definitely recommend them.

Rachael · 1 October 2025

★★★★★ 5/5

Google

I have recently made a move into a new property with reeds rains and I couldn’t have asked for a better service especially from Sarah Maddison who was there to help every step of the way. Emails and phone calls back were prompt and made the hole process so quick and easy. As this was any first rented property I was definitely put to ease and the process was made stress free thanks to Sarah and her colleagues!

Billiejo · 11 June 2024

★★★★★ 1/5

Trustpilot

Truly awful experience

Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.

David · 22 April 2024

★★★★★ 5/5

Google

ReedsRains, were the agents through whom I originally purchased my home in Durham two decades ago. The support and guidance provided at this time was invaluable to me as a first time buyer. Following my move to the south coast of England ten years ago ReedsRains found me a tenant for my Durham house, guided me through the rental process and managed the tenancy on my behalf. Throughout all of this time I cannot fault the guidance and support that I continue to receive from the manager and staff in the Durham City office. I am now in the process of selling my house and, once again, I cannot praise, enough, the advice and support that I am receiving from Tony Hunter and his team. Staff are accessible and can be relied on to get back if not immediately available.

Margaret · 12 April 2024

★★★★★ 5/5

Google

As a landlord finding the right estate agent makes all the difference and I am glad I chose Reeds Rains, Jen and Amber has been amazing to deal with. They both are very friendly and professional. Handling all the paper work smoothly. I genuinely felt they had my best interest at heart. Highly recommended.

Nikki · 17 April 2025

★★★★★ 5/5

Trustpilot

The house selling process with Reeds…

The house selling process with Reeds Rains has been excellent. My house went live on the market on the Friday at midnight and was sold a week and a half later. Customer service is fantastic all very knowledgeable and very easy to work with :)

Customer · 27 August 2026

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Google

I have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !

Charlotte · 14 January 2024

★★★★★ 5/5

Google

Excellant service. I have been genuinely impressed with the team at Reeds Rains Durham. They have been prompt in getting back to me with calls and emails and despite living abroad the process has been pretty smooth sailing. They have went the extra mile helping me out with gathering my mail and doing my meter readings, which they simply didn't have to but helped me out immensely, given my situation. I've found them professional and helpful, which was a godsend following a poor experience I had at another big chain agent in Durham. A special mention to Tony, Debs and Jordan :) I would highly recommend the team.

Clair · 13 January 2024

★★★★★ 5/5

Google

I have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !

Jessica · 13 January 2024

★★★★★ 5/5

Trustpilot

Happy customers !!

Very satisfied with the level of service we received from Reed Rains. Communication was good. We did have to step in and do a few of the viewings ourselves. Richard was very easy to talk to from our very first meeting. Ladies in the office kept us up to date.Pleased we chose Reed Rains they sold our house.Well done, great team !!

Dean · 15 November 2024

★★★★★ 5/5

Google

I really cannot thank the team at Reeds Rains (Durham) enough for their help, support, care and understanding in recent months! In particular Sarah Maddison, for calling me back when a property I'd previously applied for became available again (that couple of minutes on the phone, honestly, was like 6-months' worth of stress, great uncertainty, just awfulness in general 😅 being lifted off my shoulders!), then looking after my tenancy application/referencing/everything involved from start to finish, making me feel reassured and at ease as much as possible through that process. Warm, patient, clear in communication, a good listener, I really couldn't ask for more. Thank you so much again Sarah! 😊 Each and every time I have called the Durham office thus far, the service received has been excellent - and I must thank Gemma (Wayman) for also being very kind, helpful and sympathetic when speaking with me in the earlier weeks and months of my property search this summer/autumn, remembering me when I rang back up after a gap of several weeks (these things mean a lot! 🙂) as well as Charlene, Jen and Tony (with apologies for any mis-spelt names!) for all their assistance recently - very much appreciated! 👍🏻

Neal · 9 November 2023

★★★★★ 5/5

Google

Deb at Reeds Rains provided excellent support during the purchase of my new home. She had a very good relationship with the vendor and always passed on my questions promptly and courteously. When we hit a stumbling block with the building survey, Deb was supportive and patient, helping ensure that the issue was resolved to the satisfaction of both myself and the vendor. I strongly recommend Deb and Reeds Rains for anyone wanting a positive and smooth home purchase experience.

Peter · 9 November 2023

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 5/5

Trustpilot

Reeds Rains have achieved my sale with…

Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!

A.Denny · 7 September 2026

★★★★★ 5/5

Trustpilot

Almost completed a rental with…

Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x

Lindi · 12 March 2025

★★★★★ 5/5

Google

I had a smooth experience getting my property rental market. Gemma Wayman was excellent, she guided me through all my options with great care and answered and communicated promptly throughout the process.

William · 8 September 2025

★★★★★ 1/5

Trustpilot

Slumlord! No valid GSR for over 2 months!

Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.

Josh · 6 August 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience with…

We had a fantastic experience with Elisabeth March at Reeds Rains Dinnington, along with her colleagues Tammy and Andreea. Elisabeth was the very first agent to contact us about properties and the only one who consistently sent us suitable options and offers. Her dedication, proactive approach, and persistence truly made all the difference.

Valued · 18 December 2025

★★★★★ 5/5

Trustpilot

Very good professional service and a…

Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.

Peter · 26 August 2026