Trusted Agent profile
★★★★★
693 reviews across 2 platforms
147-149 Newgate Street, Bishop Auckland, County Durham, DL14 7EN
Hunters's County Durham office at 147-149 Newgate Street is rated 2.8 out of 5 across 693 reviews on two platforms, including 146 Google reviews rated 4.8.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
GoogleThe 2 staff I dealt with went above and beyond to ensure my sale went through, especially after a breakdown of communications amongst solicitors. They reassured us and helped us get to the finish line
Hi Ethan, thanks for the review, really kind. Glad we go the sale over the line for you, all the best for the future from everyone at Hunters.
1/5
TrustpilotDon’t expect any help.
Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.
1/5
TrustpilotHot air and horse
My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.
1/5
TrustpilotDO NOT USE THIS ESTATE AGENT
DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.
1/5
TrustpilotI can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...
I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.
5/5
TrustpilotHunters Barkingside
Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*
5/5
GoogleVery professional services, friendly and keen to understand my wishes very reliable, punctual, tailored for my needs advice solicitor service as well it is a complete package well done Thank you very much
Hi, great working with you and thank you so much for your kind words, all the best from everyone at Hunters.
5/5
TrustpilotHouse to let
Friendly, efficient and professional service.
1/5
TrustpilotWe had so many issues
We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.
5/5
GoogleHunters have been fab with this house purchase. Every step of the way they have communicated, cooperated and supported us. They have continuously pushed the solicitors to ensure that everything kept moving forwards. I would highly recommend purchasing or selling with these agents.
Thanks for taking the time to leave a review and posting the lovely comments.
5/5
TrustpilotKIRSTIE KAY
This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.
5/5
TrustpilotGreat service
Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍
1/5
TrustpilotI made enquiries about a house for sale…
I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .
1/5
GoogleVery rude staff, lacking knowledge of area, they lost the keys to my rental house and I was locked out for 2 days while they messed me around trying to contact the landlord. Had to stay with relatives. Awful, would certainly not recommend.
***** NOT OUR REVIEW****** Hi Sarah, I had hoped you would have seen my reply below and removed this review as it is not for us. As you are not one of our tenants we have no other way to contact you as we don't have your details. Kind Regards Hunters .......................................... Hi Sarah ...... NOT US!!! Really sorry you appear to have a bad experience but we just own Hunters Bishop Auckland (no other branches) and you have never been one of our tenants. Leaving you locked out for 2 days is unbelievable and anyone who did that to you really deserves a bad review! Please can you right the wrong re us and remove this review and give it to whoever deserves it for treating you in this way. If you are looking to move to a different property / agent then please get in touch and we will make sure you are looked after properly. All the best Hunters Bishop Auckland.
5/5
GoogleFantastic staff and brilliant service! They went above and beyond consistently and made us feel like no question or request was too ridiculous. Ella and Ben, we are so grateful for your help.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Alyx
5/5
GoogleThe attention that we received from Hunters was first class, nothing was too much trouble. This is a well established very professional company which we wouldn't hesitate to recommend. Thank you so much!PositiveResponsiveness, Professionalism
Dear Julie, thank you, your comments mean a lot to the whole team, all the best for the future, kind regards, Adam
1/5
TrustpilotPeople be alert avoid at all cost like…
People be alert avoid at all cost like covid. Do not deal with the bradford shipley branch previously Bentleys. Dishonest timewasters that just do not care. They lie and cheat to impress for their own gain. Mis advice vendors to sell to buyers who are friends/associates. Dont waste your time and emotions I did. Wish I and vendors had checked the previous reviews would not have wasted time and money.
5/5
GoogleContacted Adam for a valuation what a very honest genuine nice man will be using Hunters for our wills ect in the future.and to sell our home when we are ready to sell definitely recommend this lovely family business
Thanks Andrea, that is much appreciated, great to meet you today. All the best, Adam.
5/5
GoogleI have just sold a property with the support of Leanne and Caitlyn. It has been a long and difficult process but they have given every possible assistance and been very communicative throughout. My sincere thanks and best wishes to them.
Hi Calum, thanks for your kind words.
1/5
TrustpilotRip off.... merchants
Rip off..... overpriced maintenance costs that do not fix the problem then charge again when the first diagnosed issue is attempted again, the Carlisle branch is incompetent
1/5
TrustpilotData Breach !
I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !
5/5
TrustpilotLaura from hunters buntingford has been…
Laura from hunters buntingford has been brilliant in helping us find our new home. Great service, very quick to reply to any questions and very friendly and caring attitude. She took alot of stress out of finding a place to live. I could not recommend her enough!
5/5
TrustpilotWould highly recommend Hunters Heswall
Would highly recommend Hunters Heswall. Richard is excellent and have been thoroughly impressed throughout the purchasing process.
5/5
GoogleHad our house valued that staff were extremely polite and helpful throughout the process :)
Hi Callie, thank you for the review, appreciate you taking the time, kind regards, Adam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's County Durham office has 693 reviews across two platforms: 146 on Google, 547 on Trustpilot (across the whole business).
Hunters County Durham is rated 2.8 out of 5 across all 693 reviews, and 4.8 out of 5 on Google from 146 reviews.
Hunters County Durham, 147-149 Newgate Street, Bishop Auckland, County Durham, DL14 7EN.
