5/5
TrustpilotGreat service!
Manj found us a new tennant very quickly and negotiated a significant increase in rent. He has been by far the most effective person we have dealt with at Bridgfords
Trusted Agent profile · County Durham
Bridgfords Lettings County Durham reviews
★★★★★
663 reviews across 2 platforms
23-25 Duke Street, Darlington, County Durham, DL3 7RX
Bridgfords Lettings's office in County Durham, at 23-25 Duke Street, is rated 2.9 out of 5 across 663 reviews on two platforms, including 227 Google reviews rated 4.3.
Reviews
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery good from a Landlord's perspective. Offer good advice, very professional and dynamic and found us new tenants in 3 days.
Agent replied · 12 June 2024
Thanks for the amazing 5* review. Best wishes, Scott
1/5
TrustpilotPatronising staff who are not helpful
Patronising staff who are not helpful. They lie (e.g. we will clean house and remove old furniture before you move in - they did neither) and provide contradictory information. They also expect you to pay for repairs when it is the landlord's responsibility. The worst letting agency I have ever used. Avoid at all costs!
1/5
TrustpilotDo not use - Untrustworthy
Do not use! Provided false information which was only discovered during surveys and left me unable to buy the property which has left me severely out of pocket. Awful service throughout and untrustworthy company.
4/5
TrustpilotLovely friendly staff
Lovely friendly staff, very helpful and patient. They helped with the conveyancing process as a lot has changed after covid and Ziggy you was a star thanks for your support.
5/5
GoogleReceived brilliant service from Duncan and Helen all the way through the process. Thank you guys can’t thank you enough
Agent replied · 12 June 2024
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
1/5
Trustpilot"I can't send you a copy of your…
"I can't send you a copy of your contract""We are not allowed to go round and knock on the tenants door"They don't do any work. I've not had any contact since I asked them what they've done to collect the rent (7months in arrears) and that was three months ago.They're horrible to the tennant too.
4/5
TrustpilotMegan - Wakefield Branch
Megan helped me alot, I'm a first time buyer and I'm very unsure about the process to buying a house, she helped me by forwarding my number to a mortgage advisor and she aided me with understand my deposit and joint mortgages. Would recommend.
5/5
TrustpilotMacclesfield branch
Macclesfield branch. Excellent interaction with a professional and positive team. Toria Mallaburn, Sales Negotiator, reviewed/evaluated my property location thoroughly and presented her findings in a very professional and helpful way. Great advice. Thank you.
1/5
TrustpilotA real waste of time
A real waste of time! I was after a property and repeatedly had to ask for a viewing. Requested that I was kept up to date with the property (there were issues regarding the seller) which they did not! What the vendor was paying them for I have no idea. Terrible (Wilmslow)
5/5
GoogleDarlington office are a pleasure to do business with, good local knowledge, all good tenants supplied and reliable contractors for any necessary work.
Agent replied · 12 June 2024
Hi Alex, thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the 5* service that we always aim to provide to all of our customers. Many thanks again. Regan
5/5
TrustpilotBridgfords burnley
Excellent service from friendly staff at bridgfords burnley. Kept informed every step of the way.Dealt with any query instantly and went out of their way to help.
1/5
TrustpilotABSOLUTELY SHOULD BE BANNED
ABSOLUTELY SHOULD BE BANNED! Illegal and disgusting behaviour from the people,
1/5
TrustpilotAbsolutely shocking staff
Absolutely shocking. Trying to buy a house and Bridgefords, Sale branch have a really poor attitude. Insist we show them our funds before even putting the offer to the vendors - not a chance! These people need a swift kick up the backside, they have a nerve demanding this information straight off.
5/5
GoogleFantastic service from Georgia. Request her if you can - she'll look after you.
Agent replied · 12 June 2024
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotHouse valuation
We had our house valued yesterday by Victoria and Shaugnee, from the Whitby branch, both were very pleasant, prompt and extreamly knowledgeable,always backing up statements with their own experience.Very professional - we will certainly be using their services.
1/5
TrustpilotHonestly
Honestly, if I could give zero star I would. Booked an appoinment through richard wakefield office to view a house, went to see the house, agent never turned up, waited for an hour. Rang them many times no answer. Awful and unprofessional agent ever, never viewing house with these time wasters!!
5/5
GoogleGood Quality advice with helping me start with property investmentPositiveQuality, Professionalism
Agent replied · 12 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe service I recieved from Bridgfords estates was nothing short of superb
Agent replied · 12 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe day before due to move at 4.30pm…
The day before due to move at 4.30pm brudgfords Jesmond rang to say landlord pulled out! This after we had signed ast and paid 6 months rent up front. The negotiator had not done their job effectively which is why this happened. Left homeless and destitute with two young kids. Hopeless avoid
1/5
TrustpilotVery poor uncommunicative…
Very poor uncommunicative unprofessional services for landlords from their lettings department and their Countrywide department were exactly the same also ....unhelpful....no response time if any ....and have still not returned our unanswered questions with regards to our property ....totally uninterested
1/5
TrustpilotWorse agency ever
Worse agency ever , irresponsible and worse communication ever. You can't get through phone or email and that was for several viewing I was trying to arrange so don't want to imagine how terrible they will be after renting a property.Avoid ,avoid
4/5
TrustpilotFirst flat
I moved into my first flat with Bridgfords and the process was very easy - they've been responsive and helpful every step of the way, including during my tenancy, and the apartment was incredibly clean and tidy when I arrived.
5/5
GoogleGreat service, friendly staff. Would recomendPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Lettings County Durham
How many reviews does Bridgfords Lettings County Durham have?
Bridgfords Lettings's County Durham office has 663 reviews across two platforms: 227 on Google, 436 on Trustpilot (across the whole business).
What is Bridgfords Lettings County Durham's rating?
Bridgfords Lettings County Durham is rated 2.9 out of 5 across all 663 reviews, and 4.3 out of 5 on Google from 227 reviews.
Where is Bridgfords Lettings's County Durham office?
Bridgfords Lettings County Durham, 23-25 Duke Street, Darlington, County Durham, DL3 7RX.
