Trusted Agent profile · County Durham

Bridgfords Lettings County Durham reviews

2.9

★★★★★

666 reviews across 2 platforms

23-25 Duke Street, Darlington, County Durham, DL3 7RX

Bridgfords Lettings's office in County Durham, at 23-25 Duke Street, is rated 2.9 out of 5 across 666 reviews on two platforms, including 227 Google reviews rated 4.3.

Google logo

4.3 / 5

227

Reviews on Google

This office

Trustpilot logo

439

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the County Durham office, from every platform, shown as written. First names only.

5/5

Google

Excellent service, very polite young lady,could not have been better

Roger · 13 June 2023

Agent replied · 12 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very helpful and friendly staff,keen to assist with my enquiries

Neil · 13 June 2023

Agent replied · 12 June 2024

It’s really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.

5/5

Google

Very friendly, cheerful and helpful team. Duncan even took me from one place to another for the viewings, explained everything about the area and gave me tips on where it's best to live.

Julia · 14 June 2019

Agent replied · 12 June 2024

Julia, thank you! Your review and 5* rating are very much appreciated. Best wishes, Mark

1/5

Trustpilot

Don’t trust them with money

I vacated my property 8 months ago and is still waiting for my deposit. After I vacated the property I kept calling and emailing them several times and they replied to me after 3 months. They have not even paid the refund of my rent which is around 150£. Horrible people

Amal · 25 June 2022

5/5

Google

I have recently rented a property with bridgfords and i cant praise them enough they help me with any needs and are always making sure ive settled in and are friendly people.

Sam · 14 June 2019

Agent replied · 12 June 2024

Hi Sam, many thanks for your 5* review. Delighted the team were friendly and helpful in your move. Best wishes, Tracey.

5/5

Google

I've used bridgefords for years for buying, selling and renting out my properties! They are a stand up bunch! Very professional and always there to help. Keep up the good work guys x

Christopher · 14 June 2018

Agent replied · 12 June 2024

Hi Christopher, Thank you for taking the time to write your amazing 5* experience using Bridgfords in Darlington. It is fantastic to hear that our team have been able to help you will all property aspects. Thank you for your kind words and returned custom. Kind regards, Maryjane.

1/5

Trustpilot

What a disgusting company

What a disgusting company, I’ve rented for the last 13 years and not had a problem, until I picked up the phone and spoke to Bridgfords Preston. Between them the don’t have a clue what’s going on, they are rude and don’t know how to speak the truth, you get passed from one person to another. No not use this company they are a joke!!!!!

Dave · 19 March 2018

1/5

Google

Dealt with a agent called Joe non existent communication throughout, will never use Bridgfords again, highly unprofessional service.

Lewis · 13 June 2022

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Really lovely bunch of people always willing to go the extra mile. Can't say enough good things about them. Thank you to all at Bridgfords Darlington for everything you have done.

Linda · 14 June 2019

Agent replied · 12 June 2024

Thank you Linda for your wonderful 5* review of our Bridgfords, Darlington, team. Best wishes, Scott

1/5

Trustpilot

Bridgfords Withington are awful! Avoid at all costs

I have had a terrible experience with bridgfords (Withington) over the entirety of my tenancy. Staff are always rude and flippant, never respond to any problems with the house (both bathrooms were not fit for use for 4 MONTHS) and become audibly angry when you decline viewings for good reasons. I wouldn't recommend that anybody uses them.

Ellie · 16 April 2021

5/5

Trustpilot

Great service

Great service. Quick to respond and get completion over the line. Always contactable and eager to help.

Max · 28 September 2024

5/5

Trustpilot

Getting my apartment was seamless with…

Getting my apartment was seamless with bridgfords. I appreciate and love the unwavering efforts of their staff DANIEL who attended to me and put me through everything from start to finishThank you

KEHINDE · 21 December 2023

5/5

Google

Fantastic service by Georgia, helped find and set up several viewings at short notice and then drive me between viewings as I had come down by train.

Greig · 13 June 2020

Agent replied · 12 June 2024

Thank you Greig for the wonderful 5* review. Kind regards, Lucy

5/5

Google

Excellent service finding a new tenant. They have looked after the letting of my property for many years and I am very happy with the service.

Ybe · 13 June 2020

Agent replied · 12 June 2024

Thank you for your fantastic 5* review of our dedicated team. Best wishes, Emma

1/5

Trustpilot

Actively worsen the relationship…

Actively worsen the relationship between tenant and landlord with poor, slow, delayed or completely missed communication.

ZestyAnkle · 3 September 2024

5/5

Google

I have had them as managers for my 2 property’s Could not get better anywhere so friendly and helpful On the ball for repairs Thank you so much

Janice · 14 June 2019

Agent replied · 12 June 2024

Janice, thank you for your review and kind words. Kindest regards, Mark

5/5

Trustpilot

Professional and Courteous

Professional, speedy and courteous service from start to finish.All three members of staff I had contact with were excellent.A smooth sale process. Thank you.

Martin · 6 April 2024

3/5

Google

First viewing no one showed up which was frustrating as it was booked way in advance. Managed to get everything sorted after that fairly easily.

Andrew · 13 June 2020

Agent replied · 12 June 2024

Thank you for your comments and i can confirm your words have been made known to our local team. Best wishes, Scott

1/5

Trustpilot

Non Responsive

We've been using their management services for 5 years but the last 2 years have been a disaster.Their forced Landlord regulations fees is just a farce to extract money from landlords and their inability to deal with matters is just laughable.

Mahmood · 6 January 2023

1/5

Trustpilot

Has it gone bust

Has it gone bust ? Honestly worst experience no responses, website is down now ? Where does this leave us ? Any advice ?

Consumer · 12 March 2024

5/5

Trustpilot

More views promised in a week than…

More views promised in a week than others I can mention. Yes I realise not sales……..yet!

G · 1 August 2024

5/5

Google

First property I’ve bought and kept me informed throughout the process and always kept it moving forward. Will definitely buy through Bridgefords again

Daniel · 13 June 2020

Agent replied · 12 June 2024

Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott

1/5

Trustpilot

Me and my friends had very bad…

Me and my friends had very bad experience with bridgfords letting agency at Halifax branch. I wouldnt give them even 1rating star if I could. The way they treat their customers is terrible. Not surprise about your ratings now. Never again. I will let all my friends know how we have been treated and to avoid it!!!

Lukas · 4 September 2019

1/5

Trustpilot

No show by agent to view a property

Booked an appointment to view a house for sale in Newcastle-under-Lyme, sat for 20 minutes waiting for the agent (the house was empty, we are looking to buy), no-one turned up... rang the office the next day, man I spoke to said he would find out what had happened and ring me back - still waiting 2 days later!

Chris · 11 March 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords Lettings's Google reviews
The Trusted Agent

Is this your office? Claim your page.