Trusted Agent profile · Darlington
★★★★★
666 reviews across 2 platforms
23-25 Duke Street, Darlington, DL3 7RX
Bridgfords Lettings's office in Darlington, at 23-25 Duke Street, is rated 2.9 out of 5 across 666 reviews on two platforms, including 227 Google reviews rated 4.3.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience securing a lease on a new flat with Nathan. He was very attentive and a pleasure to deal with. I'd definitely recommend Bridgfords.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service. The advisor was very helpful and very patient. She gave me the full information. She also registered me for other properties. I would definitely recommend Bridgfords for property related.PositiveProfessionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst letting agent ever Wakefield branch
One of the worst estate agents to deal with when we rented a property. The Wakefield branch staff were awful to deal with and made us feel like liars. We are currently going through a complaints procedure with them and they are withholding our deposit due to the fact that they are incompetent and got paperwork incorrect. I hope the landlord has learned a valuable lesson using them!!
1/5
TrustpilotAvoid at all costs!
Avoid at all costs. Untrustworthy, deceitful, unprofessional members of staff at the Hazel Grove Bridgfords Store lead to upsetting experience for myself and my partner whereby a member of staff dealing with the sale of our property beat us to the purchase of another property after building rapport with us and saying how lovely the estate was we were moving to. Conflict of interest at its finest. AVOID!!
4/5
GooglePolite and friendly staff who did their best for me but unfortunately the landlord decided not to accept pets after nearly a week pondering.
Many thanks for the great review and we are sorry the landlord changed his mind regarding pets. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience with finding me a tenant and getting repairs done at my property, not the cheapest necessarily but great service and super supportive staff, overall very pleased and will use them again.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleThroughout the process of selling and buying my home the 3 agents couldn't do enough for me. Right to the very end . Thankyou N, G and E for all your help and advice
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
TrustpilotLandlord services
Bridgfords Manchester branch The Hacienda, good name, have let my property for about 8 years, they are always quick to sort out repairs remind me when EPC is due and electrical safety cert and to find good tenants and do all the hard work to vet tenants so I comply with all letting laws to make my life stress free. Really good letting agents.
5/5
GooglePrompt and efficient service in an emergency. Couldn't fault the communication skills between all involved. Excellent. Well Done BridgfordsPositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter dealing with Georgia and understanding my needs, I cannot fault an excellent straight talking experience. Great knowledge and a exceeded my expectations. Fantastic service. Highly recomended.PositiveResponsiveness, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI Have recently sold my house through Bridgfords Darlington, Emma, Nicola, Georgia & Lauren in the sales team have been very proactive in getting a sale for me and I'd highly recommend.
Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
5/5
TrustpilotBridgfords Hazel Grove
A professional, knowledgeable and proactive letting agents, have used Bridgfords for many years’ and will continue to do so. Louise and Sue deserve a special mention for their attention to detail and service beyond their job requirement.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
5/5
TrustpilotI had best service
I had best service , and kept up to date with the process. From Daniel Bright , and communication was seamless. Always informed me what was needed every step. Excellent work.
1/5
TrustpilotWaste of time!! Don't use them
Poor customer service , waste of time don't book any valuation with them they don't send professional agents to view your property and you need to chase them several time to get the valuation report. Rude agents on the phone. I am glad i haven't used them for any buying/selling service.
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