Trusted Agent profile · County Durham
★★★★★
666 reviews across 2 platforms
23-25 Duke Street, Darlington, County Durham, DL3 7RX
Bridgfords Lettings's office in County Durham, at 23-25 Duke Street, is rated 2.9 out of 5 across 666 reviews on two platforms, including 227 Google reviews rated 4.3.
Every review we hold for the County Durham office, from every platform, shown as written. First names only.
5/5
GoogleVery professional and friendly service. Georgia sorted everything and made the whole experience hassle free. Would definitely recommend
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotJustice For Tenants
I'm writing on behalf of Justice For Tenants, a Not-For-Profit Tenant's Rights Organisation.We provide free help and advice for tenants who are having trouble recovering their deposit/bond. We have recently helped someone who used Bridgfords to find a place to live, and had issues getting their deposit back. Please do not hesitate to get in touch with us if you're having similar issues.Our website is: https://justicefortenants(dot)org/You can contact us on 020 3476 6648 or by email at advice@justicefortenants(dot)org
1/5
GoogleIf I could give no starts I would never have I ever encountered such rude staff, after everything I have endured this year I will be taking legal action. I strongly advise anyone to stay far away from this letting agent absolutely disgusting.
Hi Jennie Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
5/5
TrustpilotBridgfords, Sale
Katie Leslie from the Sale Branch, dealt with the letting of our property, she was very professional and helpful, answered all our queries and kept us up date all the way through.
5/5
GoogleVery impressed with Max and Georgia, they have turned what could have easily been a stressful experience into a breeze. They got everything sorted in no time at all and I can't rate them highly enough.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI really felt like Georgia understood my urgency and took my burden as her own saying to leave it with her and she will do the rest. Very fast and clear communication would highly recommend.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
5/5
GoogleI'm pleased with the thoughtfulness and expertise of Nathan Playford and Team. I feel comfortable being assited by them.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorgia visited recently to do a rental house inspection she was very helpful, polite and prompt for the appointment
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWould like to give a massive shout out to joanne what amazing service got the issue i had resolved in double quick time thank you very muchPositiveResponsiveness, Quality, Professionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
5/5
GoogleVery professional and efficient team. We were kept upto date witb each stage of the sale. Given good advice and support from placing property on market through to completion and closing of sale. Wolud recomend and certainly use again.
Really great to read another 5* review for our Bridgfords branch. Thank you so much for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
5/5
TrustpilotThe York branch of Bridgfords have done…
The York branch of Bridgfords have done an amazing job managing my property for rental and selling my home also . I couldn’t thank them enough for their professionalism. They have been so understanding and helped me along the way with my property David, Vicki and Pia have done exceptionally well I making things run smoothly for me .
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
5/5
GoogleBridgfords Lettings in Darlington let my property very quickly to fantastic tenants. I recieved lots of advice before I bought the property and on what needed doing to make it good for letting quickly once I had bought it. Carly, the branch manager was very helpful and is currently advising me on other investment properties in the town. I would happliy recommend this agent to any first time landlord, looking for a complete and professional service.
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
5/5
TrustpilotSeamless experience in finding and…
Seamless experience in finding and finalising a house on rent with an expert. The team at Bridgfords Manchester, specially Louise works very effectively with timelines, high level of coordination. She is an expert and very detail oriented i would say, sorted things with priority, wonderful experience. Thank you.
5/5
GoogleWhile dealing with the company the staff (my rental was arranged by Georgia) have been courteous and helpful, trying to make the difficult business of house-hunting a more pleasant and less stressful experience.PositiveQuality
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleBridgfords staff in the Darlington branch were extremely helpful especially emma and Michael. We would certainly use them again in the future and would highly recommend them in there efficient and very helpful service. Once again thanks for all your help.
Thank you Phil for your fantastic 5* review of the efficient service you received from Bridgfords in Darlington and we are thrilled to read that you would highly recommend them. We look forward to helping you again in the future. Kind Regards, Emma
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
GoogleWe had the pleasure of meeting Georgia on a number of viewings. She has been very helpful and professional throughout with nothing being to much trouble. I would definitely recommend this business.
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
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