Bridgfords Durham Sales reviews in County Durham

★★★★★ 5/5

Google

Stacy made the rent process stress free for us…. Thank you so much for your excellent service

Adebisi · 10 August 2026

★★★★★ 5/5

Google

Marija Acomi is the most lovley person ive dealt with and she has made me and my childrens dream come true shes very understanding and has so much respect for the job she dose

Sharny · 17 March 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

From viewing our new home to moving in was absolutely fantastic. No stress at all. Carrie was amazing as well as the rest of the team. Thank you so so much xx

Debbie · 17 March 2026

★★★★★ 5/5

Google

Selling your house can be a notoriously stressful event. However, our experience selling with William Welsh at Bridgfords Durham completely defied this trend. William was a perfect professional at every stage and consistently went above and beyond what we could have ever expected from a real estate agent. Not only did he facilitate a fair and well-reasoned over-asking-price offer within just a few hours of our property advert going live, he also kept us completely informed and at ease throughout the entire process that followed. It is not often that you find an agent with his level of skill, knowledge, and passion for property; it is even less common that you find an agent who can balance this expertise with such an astute empathy for their clients. Truly, thank you William! I would wholeheartedly recommend the Bridgfords Durham branch, and especially William Welsh. From our experience of buying and selling within Durham, there is no one better.

D · 23 September 2024

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

I had a very good experience with Bridgfords, particularly with Marija Acomi. She is incredibly lovely and helped me a lot with choosing and viewing properties that matched my preferences. Thanks to her professionalism, I was able to find my flat very quickly. Throughout the whole process, other members of the Bridgfords team were also very kind and communicated efficiently, which helped everything run smoothly and quickly. I would highly recommend them, especially if you are new to Durham like me. You can simply walk in, talk to Marija about what you’re looking for, and she will take care of the rest perfectly.

May · 17 February 2026

★★★★★ 5/5

Google

I recently enquired about a property to rent through Bridgfords in Durham, and I had the pleasure of working with Caitlyn Chambers, the letting agent. Caitlyn was incredibly professional and polite throughout the entire process. She listened carefully to my requirements and worked diligently to help me find the perfect property. Her dedication and attention to detail made the experience smooth and stress-free. Thanks to Caitlyn's exceptional service, I was able to secure the property I wanted. I highly recommend Caitlyn Chambers and Bridgfords Durham for anyone looking to rent a property.

Alex · 26 May 2024

★★★★★ 5/5

Google

The entire Bridgfords in Durham provided us with excellent customer service and support. Special thanks to, Caitlyn, was my letting agent and who I primarily delt with. She was cheerful and helpful every step of the way. I was a bit of a nervous Nelly through the process as I’ve only previously rented/owned in the U.S. and the process is quite different. Caitlyn made the process easy, answered all of my questions, and helped me to figure out any concerns I had. 10/10 recommend Caitlyn at Bridgfords.

Jo · 26 April 2024

★★★★★ 5/5

Google

Marija from Bridgfords was so helpful and lovely from beginning to end, she gave me and my partner all the helpful information for the house we wanted to rent and she was very knowledgeable when we viewed the property with her. She was always happy to answer my questions and made the process stress free and easy for us. Couldn’t of asked for a better person to help us find out new home :)

Lauren · 17 February 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 5/5

Google

The whole process was quick and straightforward to go through to let a property from Bridgfords and thanks to Stacy for being helpful and professional during the admin side to secure the house we wanted.Thanks again.

Leon · 26 October 2025

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

As a famil we had an excellent experience with Bridgfords Letting Agency, thanks in large part to Carrie Rutherford, who managed our tenancy process with impressive professionalism and warmth. From our initial viewing through to finalising the paperwork, Carrie was consistently approachable, responsive, and thorough. She was particularly patient with all our questions during both the first and second viewings as well as the clarification questions I raised regarding the tenancy agreement, taking the time to explain everything clearly, responding to emails point by point and never making us feel rushed or burdensome. That kind of calm and attentive support made what can often be a stressful process feel far more manageable. Carrie clearly knows the ins and outs of her role and brings a personal, considerate touch that’s rare to find in the property world. I’d wholeheartedly recommend Bridgfords to anyone looking for a reliable letting agency, and if you have the opportunity to work with Carrie, you can be confident you’re in excellent hands. I am hoping to receive the same quality of service during my tenancy, as Bridgfords will be servicing the property for rental payments, repairs and maintainance.

Eren · 1 June 2025

★★★★★ 1/5

Google

Had a seriously frustrating and concerning experience with them - they withheld our deposit for over 3 months after our tenancy ended and proved highly difficult to get in touch with. This is an issue I am aware numerous other students have experienced with Bridgfords. Would strongly advise all students to avoid using this company. They clearly think they can take advantage of students by continuously delaying deposit returns - either that or they are simply incompetent.

Marcus · 10 December 2025

★★★★★ 5/5

Google

Katelyn was fantastic helping me move into my rented property. She had managed to do this in a week! She was able to explain everything in detail so I could understand and was super approachable and helpful in every way

James · 25 August 2025

★★★★★ 5/5

Google

The whole team at Bridgefords Durham was wonderful, Gavin was particularly helpful and understanding.

Jess · 27 March 2026

★★★★★ 5/5

Google

I approached Bridgfords lettings about a property I’d seen online and was very pleasantly surprised! After speaking with several other agents in the area, I was feeling so deflated. Nobody seemed to have the time of day to speak to customers or explore their needs, let alone provide me with a good service. I needed to find a place to rent urgently. The team at Bridgfords were a breath of fresh air and were amazingly helpful, understanding and responsive from start to finish. I had my keys just 1 week after my first contact with Carrie who ensured everything progressed smoothly and effortlessly. All my questions were answered promptly and the process was clearly set out for me. I am so grateful to Carrie, Caitlin and Stacey for helping me so thoroughly at such a stressful time. Keep up the amazing service ladies!

Sarah · 15 October 2025

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 1/5

Google

An absolutely shocking experience selling our home using Bridgfords Durham! Communication was shocking and we had 3 viewings not show up. We got an offer the first weekend of having our house on the Market but rejected it, expecting to get a counter offer but instead had no further communication from the team regarding that buyer. Once we had accepted an offer, the forms that we had filled in to get the ball rolling with our solicitors turned out to be absolutely pointless as we got assigned new Solicitors and had to complete them all again. I'm not kidding you, we were assigned Conveyancing Direct as our solicitors, started the process with them and then were assigned another Conveyancing company due to work load, then they were too busy so we got reassigned to another solicitor before being resigned back to Conveyancing Direct but with a different solicitor (who turned out to be very helpful). When trying to get to the bottom of this with Bridgfords no one there had even heard of the companies THEY had assigned us. Despite numerous promises to have calls back from Jonathan to resolve this, it was always myself who had to call him. There is no point in selecting the selling your property option when doing so- it seems they only ever pick up when you cheat the system and pretend to be a buyer. He even failed to send over the official complaint procedure documents without being prompted twice. An official complaint was never made as I believe he is no longer working for the branch as manager. Once we'd sold our property, communication was non existent for around 6 weeks, until we were notified our Buyer had pulled out from our solicitor. When trying to get in touch with Bridgfords to find out if they had any information we constantly got passed around and no one seemed to have any answers. I believe 3 different staff tried to contact our buyer to get details but none of these were passed on to ourselves in full. Apparently an email was sent to one member of staff but no one else could access this email account. On one occasion when trying to call, we ended up getting passed through to a different branch (due to the whole team being in training/staff sickness) Luckily this branch was 10x more helpful than the Durham branch and we got a slightly less muddier understanding of why we lost our buyer. We were sold a higher priced package based on absolute lies!! The higher level of service that was promised compared to other Estate agents disappeared as soon as we agreed to sell our property! I think they are deliberately over-estimating to make you more likely to choose them over more realistic estate agents. 100% would not recommend!! Stay well clear of using this estate agent if you can avoid it. Luckily we were recommended another local estate agent who were absolutely brilliant! They had our house back on the market in a day with new photos and listing and were incredibly helpful throughout the process with great communication with ourselves and our buyer to complete the sale.

Aaron · 24 October 2023

★★★★★ 5/5

Google

I've dealt with Stacy throughout starting the process of renting a property, and honestly, she is one of the most attentive, professional and courteous people I have had the pleasure to speak to. Been more than happy to awnser all of my questions, went out of her way to move the rental start date forward, and kept in touch throughout the whole process. If you're going to rent through Bridgfords, definitely aim to try and have Stacy work with you!

Rebecca · 24 October 2023

★★★★★ 5/5

Google

Highly recommend this letting agency. Stacy has been absolutely fantastic from day one of finding us our new home. No question was ever too big or too silly. She was always on the ball, efficient and SO pleasant to speak to which made the whole process so much easier. I really appreciated that Stacy also did not pressurise us at all, as this was an experience I had with other agents in Durham in the past. A massive thank you, Stacy. I also want to thank Leanne who, when Stacy was not around, answered any questions I had on the phone, too.

Jessica · 24 October 2023

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me. My advice to anybody looking to sell a house is don't even contact Bridgfords for a valuation. You can look at my review of Michael Poole to see how I found the service from them overall if you want to. The date I have recorded as my experience is the date of the second from final phone call i received as the final one was from a mobile so I cant be certain of the date without calling a few numbers to check. I have purposefully waited for the property to sell before leaving this review.

James · 26 June 2026

★★★★★ 4/5

Google

Carrie was fantastic throughout our entire letting process. She made securing our rental home at Stanley quick and easy. We really appreciated her professionalism and attention to detail. Highly recommended!

Sarah · 21 October 2025