Bridgfords Durham Sales reviews in County Durham

★★★★★ 5/5

Google

The best around! Not only was it done so quick and professional, the office were absolutely incredible with me. My personal situation was very sensitive and I felt so welcomed and looked after from start to finish. Maria was amazing! So helpful and informative, Empathetic and incredible at her job. I would recommend to everyone! Thank you so much Maria and team for all that you have done for me and my family. I will be forever grateful Donnamarie Ivers

Donnamarie · 10 June 2026

★★★★★ 5/5

Google

Really pleased with the service from Bridgfords. Gavin was a great help throughout the whole process and made everything much easier than I expected. He was always quick to respond, kept me updated, and was happy to answer any questions I had. The move went smoothly and I’m very happy in my new home. Thanks to Gavin and Carrie for all their help. I would definitely recommend Bridgfords to anyone looking to rent a property.

A · 10 July 2026

★★★★★ 5/5

Google

I would 100% recommend Bridgfords Durham! My housing group were really struggling to find somewhere to live as we were looking quite late; however, Bridgfords really helped us finalise a place we loved. The agency, especially Marija Acomi, was very patient with my group (we took a while to send information over as there are 11 of us in the house!) She was very efficient and an amazing communicator, which really helped ease my stress whilst I gathered all the tenants' details. Compared to the other agencies I've communicated with, they were by far the most helpful. I'm very glad we're signing with this agency, and I suggest other Durham students should too (:

Rose · 17 March 2026

★★★★★ 5/5

Google

I had a great experience with Bridgefords while renting a place in Durham. The whole process was smooth and well handled. A special thank you to **Carrie Rutherford** and **Gavin Dugdale** for their support and professionalism throughout the process. They were both very helpful, responsive, and made everything much easier. I really appreciate their assistance and would happily recommend Bridgefords to anyone looking to rent in the area.

Leo · 17 March 2026

★★★★★ 5/5

Google

We had a great experience with Bridgefords, they helped a lot to find us a new place to rent in short notice, Marija was great in helping us find homes and found the one we moved into for us too, thank you! Kelsey and Marija made the process stress less, do recommend.

Matthew · 10 July 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing. After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered. The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time. Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship. If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available. I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Paul Local Guide·52 reviews·18 photos just now New If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Paul · 23 July 2026

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property . They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Aiah · 29 July 2026

★★★★★ 1/5

Trustpilot

Can't recommend Bridgefords as a future…

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

Ross · 29 September 2026

★★★★★ 5/5

Google

I’ve had an excellent experience working with Carly Smith at Bridgfords. She’s been professional, responsive, and extremely knowledgeable throughout my property purchases. Carly made the buying process smooth and efficient from start to finish, always keeping me updated and going the extra mile to help. I’ll definitely continue buying more properties through her and will be introducing her to friends and family who are looking to invest in the area. Highly recommended!

Bhavin · 10 November 2025

★★★★★ 5/5

Google

I would 100% recommend Bridgfords Durham, particularly Madison and William, who made the process of buying my first home surprisingly smooth and stress-free; I was expecting to be confused and stressed for months but I don't think I broke a sweat once (until I transferred the deposit). From start to finish, everything was handled with efficiency and professionalism. The entire process was completed in just over two months, without a single hiccup, something I didn't even think was possible! William secured me a fantastic mortgage rate as well as a great insurance deal. He was incredibly responsive and flexible with his time, often replying to emails outside of normal working hours and making himself available around my work schedule, I’m still not sure when he actually takes a break! Does he sleep? Madison was equally outstanding, friendly, approachable, and always professional. Both she and William kept me well-informed at every stage, explained everything clearly, and were a genuine pleasure to work with; they both made everything feel straightforward and manageable, which as a first time buyer is such a relief. Both Madison and William are a credit to Bridgfords and their branch. They made a potentially overwhelming process feel simple and even enjoyable. I wouldn’t hesitate to recommend them to anyone, and I’ll definitely be back when it’s time to remortgage!

Sarah · 18 August 2025

★★★★★ 5/5

Google

Big Thanks to Bridgfords Lettings Durham, Especially Stacy! Just wanted to share how impressed I've been with Bridgfords Lettings Durham. Honestly, house hunting can be a bit of a nightmare, but they made it genuinely smooth and way less stressful, and a huge part of that was down to Stacy! Stacy was very helpful throughout the whole process. She was super clear with all the details, so I always knew exactly what was going on, and she was always, always quick to get back to me whenever I had a question.

Vatsal · 10 July 2025

★★★★★ 4/5

Trustpilot

Brand New Listing on a New-built House

Excellent communication throughout, clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants. What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind. Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience. The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

Sarah · 23 April 2026

★★★★★ 5/5

Google

Stacy was nothing but a delight from start to finish. She made the entire renting process stress free. Nothing was too much trouble for her and she kept in regular contact to update us of the progress. She was keen to get us moved into our new home quickly and efficiently. We would highly recommend Bridgfords!

Bex · 17 February 2026

★★★★★ 5/5

Google

The service everyone gives is absolutely amazing, when I came in the office to collect my keys Stacey made me feel really at ease making the whole experience 10 times better

Yasmin · 10 August 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

Stacy and Carrie were both very helpful! My boyfriend and I are renting our first property and they helped us through every step of the way, answering any questions we had. They made the whole process seamless and stress free, I would definitely recommend Bridgfords! 😊 …

Kate · 4 April 2026

★★★★★ 5/5

Google

Carrie was absolutely brilliant in helping me secure my new home, from her speedy responses to ensuring I was properly settled in. Moving to a new city can be stressful, but Carrie made the whole process so much easier! She was always helpful, professional, and clear in her communication, all while maintaining a friendly and reliable manner. I’m truly grateful for her support.

Faith · 15 October 2025

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

Stacy S has been so helpful and responsive althrouhout the process. Which has been especially appreciated since this is my first home away from my childhood home. Gavin was also lovely and friendly when we viewed the property. I would definitely recommend Bridgfords.

Lauren · 17 February 2026

★★★★★ 5/5

Google

Very helpful and friendly, made our move stress free. Thanks Kelsey!👍🏻

Phil · 3 October 2026

★★★★★ 5/5

Google

Carrie, Gavin and Stacy were really excellent with all the assistance and support throughout the process, making the renting of our properties completely stress free. They were prompt with all request and questions raised. We would highly recommend Bridgfords.

Bhupinder · 17 March 2026

★★★★★ 5/5

Google

Excellent service from Caleb, Will and the team. Caleb was knowledgeable of the local area and was helpful in my property search. Will offered fantastic mortgage advice and was prompt, as well as generous with his time. A great experience overall.

Ben · 17 February 2026

★★★★★ 5/5

Google

Bridgfords were a pleasure to deal with from selling our house. Madison worked above and beyond to help negotiate the sale and purchase of our new property. She was constantly on the phone to all of the chains solicitors as well as the third parties involved to chase updates and to have enquiries answered. Madison was in constant contact with myself via phone calls into hours past her contracted time as well as emails throughout the day. She is a real credit to the branch and would thoroughly recommend Bridgfords for placing your home up for sale.

Liam · 18 December 2024