Bridgfords Durham Sales reviews

★★★★★ 5/5

Google

I've had to move houses recently and that's how I came to know about Bridgfords and Stacy Shaw. If ever there was an exceptional service provider, it's Stacy...very soft-spoken, easily accessible and ever ready to answer any/every question you may have. She made my move very smooth and stress-free. She's simply awesome, and I'm saying this with all sincerity of heart. Thank you Stacy, you're the best!!!

Stella · 24 October 2023

★★★★★ 5/5

Google

Great service and communication on the sale of our rental property with special mention to Carly who was almost always at the end of the phone to solve problems (many thanks!) and to Madison if Carly was away. Bridgfords, you did a great job for us.

Sheila · 19 November 2024

★★★★★ 5/5

Google

Having seen a property up for sale with Bridgford's. Spoke with them and arranged a viewing, Dan came out and showed us around and also suggested a couple of other properties I may be interested in. Following the viewings actually agreed a price on one of there suggested properties and purchased it and cannot fault there service. Would happily use them again.

Alex · 10 November 2025

★★★★★ 5/5

Google

Absolutely amazing service from the staff! Were quick to organise a viewing for us and once we confirmed we would like to move in the property, all the paperwork and keys were sorted within the week. A special mention to Caitlyn who was constantly keeping us updated with our application and moving process and was professional and friendly throughout

Shauna · 26 February 2024

★★★★★ 1/5

Google

I've heard terrible things about Bridgfords attitude to their tenants at the end of tenancy. Obstructive, laggardly and unhelpful in deposit returns despite ample evidence of tenants' absence of fault or damage, they will not work on your behalf! Renter beware and take plenty of photos and records of emails!!!

Hugh · 17 February 2026

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 5/5

Google

First time ever getting my own house 🏡 and I knew this was the one for me and my other half ! Katie was and still is fantastic from start to finish ! Friendly and very professional throughout , communication was outstanding . I knew this house had to be mine and Katie made that happen , of course me being me wanted to move before Xmas so picked the keys up on the 23/12/2020 wasn’t my brightest idea however Katie again was so helpful . Thank you bridgfords but a massive thank you to Katie! If it wasn’t for you I’d still be house hunting !!! Excellent service!!!PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 24 October 2021

★★★★★ 5/5

Google

I have now dealt with Stacy Shaw and the team at Bridgfords twice in the last four years when trying to find a rental property. I would just like to say that I have been more than happy with the services provided on both occasions. Stacy and the other Bridgford team members have always been responsive and professional during all contacts. Stacy has always listened carefully and made sure that I had excellent service, and, on both occasions, a great property has been found that exceeds expectations. All the required paperwork etc., have always been sent out and sorted without delay. All calls and messages have been responded to on the same day. It is nice to sort something as important as where to live without hassles and delays, and I can recommend Stacy and the team to do that.PositiveResponsiveness, Professionalism

Michael · 24 October 2021

★★★★★ 1/5

Google

Contractors should avoid!! Fitted a cylinder in a property for this agent and despite numerous calls/emails/complaints we are still yet to receive payment, now three month overdue. They tried to pass us over to the landlord when we dealt direct with them, but we’ve heard nothing. Would not recommend working for this company.

Jo · 17 December 2025

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENT! If i could give them 0 stars I would. They told me they could rent out my property for me, made me spent £1000 on their own maintenance people and then told me one of their contractors refused to carpet the property. Waste of time and absolute crooks. Stay away and go somewhere else, awful service.

James · 22 September 2025

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 5/5

Google

A very efficient and responsive service provided by Marija and Carrie, they were helpful through every step of the process. Thanks!!

Steve · 10 August 2026

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

I recently transferred my small portfolio of lettings properties to Bridgefords, and I must say I’ve been immensely impressed with the level of service. The transition from my previous provider was exceptionally smooth, and they have already secured one new tenant while making very good progress with another. Thank you, Bridgefords!

John · 10 December 2025

★★★★★ 5/5

Google

Excellent service from Stacy, who was incredibly helpful throughout the whole process with student housing, answered all my questions clearly and made everything feel easy and stress-free. She was friendly, professional and really supportive. A lovely experience overall.

Nika · 17 March 2026

★★★★★ 5/5

Google

I have recently used Bridgfords for the tenant finding service. I have dealt with Adam Catterson during the process. He is very responsive and professional. When they first took pictures of my flat, the flat was not fully furnished as it took time to get everything delivered. They came to check the flat, took updated photos then updated the ads online as well. I used two agents to market the property at the same time and the other agent did not bother to do so. I also needed somebody to install bathroom mirrors, toilet roll holders and lightings. I asked Adam whether he had some contacts who would be happy to do the work. Adam was very responsive and helpful. He provided me with a quote from their contractors very quickly. In the end I did not use the contractor for lighting installation as I got a cheaper quote elsewhere. I did use the contractor for the bathroom work. Adam helped to arrange it and the work was done in a couple of days and well before the tenant moving in date. I am happy about the services I have received and would recommend Bridgfords to families and friends.PositiveResponsiveness, Quality, Professionalism, Value

Rebecca · 24 October 2020

★★★★★ 5/5

Google

I would like to commend Gavin and Carrie for their efficiency in dealing with the smooth transition between one tenancy ending and a new one beginning.

Ian · 10 June 2026

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 1/5

Google

I have experiences of renting and buying with various agents in the past but has never across an agent as bad as Bridgfords. During my purchase of a property in Durham, they lied again and again to cover a minor thing that the garage lock was broken. When the keys were handled over and they no longer could cover this lie, the agent-in-charge actually quit the job exactly on that day. Meanwhile, the letting team tried to convince me to let them manage the property on my behalf. When I declined the service, they even attempted to withhold any related property documents from me. What an ‘impressive’ operation! I would avoid Bridgefords at all costs.

Alice · 15 November 2024

★★★★★ 1/5

Google

Warning to avoid letting with Bridgfords at all costs. They refused to give us back our deposits for 3 months and a half - deposits manager Paddy ignored our calls and emails. Eventually received the money after threatening action. Very distressing experience; complete chancers and possible fraud risk.

Roger · 22 November 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

The whole process was quick, convenient and professionally handled. Marija and the others were pleasant to communicate with.

Anton · 10 July 2026