Trusted Agent profile · Durham
★★★★★
705 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 705 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleThe staff were all really helpful and responsive! Definitely recommend them h
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
5/5
GoogleI had such a great experience with Bridgfords and Stacey in particular. She was incredibly helpful, so efficient and a really warm and friendly person to assist me in my move. All’s next is actual dreaded move! Thanks Stacey. Recommend!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleStacy Shaw made the process of renting in Durham from the other side of the country, two weeks from the beginning of term, truly effortless and stress-free. Professional, friendly and responsive, I would gladly recommend Stacy and the Durham Branch of Bridgfords to anyone looking to rent in there.PositiveResponsiveness, Quality, Professionalism
Wow! Thank you so much for this fantastic 5* review and recommendation Tabitha! We really appreciate your kind words. Best wishes Graham, Customer Relations
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
1/5
GoogleIf you want to deal with clowns this is the company for you. No hurry they don't care never return calls fob you off the list goes on.. Harriet is very ignorant and unhelpful.the manager isn't much better. Avoid at all costs unless you want to get messed about. 1
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleCan’t thank Carrie Rutherford enough for her professional service when helping us with our rental property. Very professional, kept us up to date with everything and just all round amazing service. Highly recommend. 🙂 …
Many thanks for your amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleTruly a terrible experience with Louise sawyers, I won’t go into details all I’ll say my experience was TRULY worthy of 1 star.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery quick very easy to talk to friendly staff I delt with marija she helped me out alot
Thank you for your amazing feedback! We're thrilled to hear that Marija provided exceptional service and made your experience quick and easy. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleCarrie was very approachable with helping us find our family home. She managed the whole process and answered our questions promptly. Very thoughtful welcome back when we collected our keys too. Such a nice touch. Thank you
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently dealt with Bridgfords to find a place to rent, what a breeze! I dealt with Carrie who made the process easy to understand and to find a place quickly and stress free.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy personal experience with Leanne and Stacy was fantastic.They understood my requirements and provided the best advice. I highly recommend their services to anybody looking to sell and rent their property. Even my neighbor use their services and they are super happy as well. Definitely highly recommendedPositiveResponsiveness
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
GoogleI got an outstanding customer service from Bridgfords and all thanks to Stacy who ensured all my questions were answered and made the process an easy one for me. I will always recommend Bridgfords.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently rented from Bridgefords, and we have had some complications, but Stacey was always very helpful and did everything she could for the process to be fast. Can't thank you enough ☺️
Thank for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a simple and efficient transaction working with Bridgfords lettings. Thank you so much for your assistance Stacy Shaw, you were simply the best! Customer Service at its best. Thank you Bridgford Team
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
1/5
TrustpilotPut house on market with bridgfords…
Put house on market with bridgfords after very impressive sales pitch promising a high level of service. Big mistake!!! Told them I wanted them to do viewings but they repeatedly turned up after the viewers so I had to start viewings and they took over towards end.( so embarassing) most of viewers were time wasters and not in a position to proceed with sale. Staff at office getting times and dates wrong.When I took it off market because they were making it so stressful they showed no interest at all. They then sent me a letter with names of all the viewers to give to any future agents so they could charge commission if I sold to any at a later date and reminding me of all the ways they could charge me commission. Would not recommend this company at all !!!
5/5
GoogleCaitlyn Chambers was very professional and very knowledgeable about the rental business. I highly recommend her for anyone who needs to rent a property.😊 …
Thank you Ngozi for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you BRIDGFORDS for the professionalism you showed throughout the property purchase and for keeping us updated every time. Being our first time buying a house in the UK, you were really our guide and we had no concerns during the process Whole team is wonderful, they answer the phone and email very quickly, but especially we have to thank you WILIAM WELSH the whole process for buying the house was simple with him . I recommend this professional team BRIDGFORDS * * * * *
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving used this estate agent to move into two properties over the last 12 months, I have received great customer care over all. Katie has been great on both occasions and has really helped sorting out all the paper work and transitions. Would definitely recommend.PositiveProfessionalism
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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