Trusted Agent profile · Durham
★★★★★
705 reviews across 2 platforms
15 Elvet Bridge, Durham, DH1 3AA, DH1 3AA
Bridgfords's office in Durham, at 15 Elvet Bridge, is rated 2.9 out of 5 across 705 reviews on two platforms, including 249 Google reviews rated 4.4. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleRecently rented a flat with them, everything went smoothly. Carrie was really helpful!
Hello Guilherme, Thank you for your 5* review! We're delighted to hear that everything went smoothly with your flat rental and that Carrie was able to assist you effectively. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
5/5
GoogleFABULOUS CUSTOMER SERVICE! need I say more? I was working with Both Harriet and Jonathan who are the most wonderful people. They were extremely helpful and dealt with everything I asked of them in a swift and prompt manner! I’ve never felt more at ease in my life working with these amazing, fantastic and highly professional individuals. Keep rocking it guys and I will definitely be coming to work with you again very soon 🔥 All the best and enjoy those 5 stars, they’ve been more than deserved! Absolutely made up x
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant team at bridgfords! Thankyou for assisting us with the sale of our home. Our house sold within 3 days of being on the market, and although we had a bumpy ride, they helped us every step of the way. Thankyou very much to Katie, your a star, and thanks for fighting our corner on numerous occasions! Very efficient and on the ball, and the best at her job. Highly recommend as estate agents !! Love Beth, Elliott, Ezra and Bump. :)
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Googlehelpful,got us a beautiful home can’t complain!
Thank you for your feedback! We're ecstatic to hear that we were able to assist in finding your dream home. Kind regards, Lucy, Customer Feedback and Support Team
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
TrustpilotExcellent Customer Service
I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)
5/5
GoogleI currently have my house up for sale with Bridgfords dealing mainly with Angus Reeves. I have always found him to be extremely pleasant helpful and professional and always keeps me updated regarding the progress of my sale. Angus is a credit to Bridgfords and I look forward to Angus's continued help hopefully culminating in a successful sale.
Thank you Liz for taking the time to leave our dedicated Bridgfords team this amazing 5* review. Best wishes, Lucy
5/5
GoogleCant recommend Bridgefords enough. If you can, make sure you deal with Emma Laws. I have 2 properties that I rent out, and Emma has been a great help. During tenant changes, she keeps me well informed during the whole process, and once they are in will be in contact right away should any issues come up.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Many thanks for the recommendation. Best wishes, Lucy.
1/5
GoogleBad experience - don’t answer telephone calls, took over 2 months to have deposit returned, poor communication in general
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAfter being shown a property for rent…
After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too
1/5
TrustpilotGlad I wasn’t the seller
Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.
5/5
GoogleFrom when we met Grace after putting our house on the market she was amazing, she was always super helpful and on the other end of the phone for any questions we had. On many occasions she went above and beyond and for that we are super grateful, I would recommend Bridgfords and especially Grace :)
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleStacy is a very wonderful agent @ bridgfords, her approach and services has no duplicate. I so much love the luxury apartment. Thank you very much once again.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleIts been a pleasure dealing with Bridgfords for the purchase of my home. Thanks to the team that were all assiting to get this over the line.
Thank you for your kind words! We are thrilled to hear that our team at Bridgfords helped make your home purchase a pleasant experience. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotMy experience with Bridgfords Letting…
My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.
5/5
TrustpilotBridgfords Halifax were excellent
Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.
5/5
TrustpilotA big thankyou to Zahid, ,Mo and Adeel.
A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers
5/5
GoogleExcellent service, very helpful staff and very proactive.
Thank you for the kind words! Our team takes pride in providing top-notch service and we're glad to hear we could be of assistance to you. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWHY CANT WE AWARD A ZERO STAR?!
Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.
5/5
GoogleHave recently been through the rental process with the Durham branch and the process was great from start to finish. From being accepted for a rental property to moving in was all handled professionally by the team and they kept us informed throughout.
5/5
GoogleThanks to Carrie and Stacey for the excellent service and turning around our application in less than 1 week. Really appreciate it! I 100% recommend!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleStacy has been a massive help for me signing my first 'adult' flat. Really kind and good at explaining new things to this recent graduate!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI highly recommend this letting agent. From day one, Stacy looked after us and helped us find our perfect home. She dealt with everything with such professionalism did all she could to ensure we could get the hous we wanted. She went above and beyond by informing us of new properties when they became available and even helped us get our new home before anyone else. Will definitely use this lettings agency again.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bridgfords Durham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
