Bridgfords Durham Sales reviews

★★★★★ 5/5

Google

The whole process was quick, convenient and professionally handled. Marija and the others were pleasant to communicate with.

Anton · 10 July 2026

★★★★★ 5/5

Google

Great letting and property management service from Bridgfords for our two apartments in Durham over the last 12 months. All of the administration of finding tenants and setting up ASTs was handled efficiently with a quick, friendly response response from Stacy, Amy, Emma and the team in Durham. Also a special thanks to Sarah and her team who looked after the management of the property from the Gateshead office. Any problems or repairs were handled quickly and effectively, keeping our tenants happy throughout the year.

Mike · 25 October 2018

★★★★★ 5/5

Google

All the staff were professional and helpful. Having remarketed our home from another local agent. We were suprised and pleased at the level of service we received. Grace was our primary contact at the branch. She was so helpful and even chased things up at our request whilst remaining impartial on numerous occasions. I’m confident that without her we wouldn’t have sold our house. I would not hesitate to recommend Bridgfords Durham and Grace to a friend or family member. Superb.Thank you.

Miles · 25 October 2018

★★★★★ 5/5

Google

I recently sold my house through the team at Bridgfords Durham and the service was excellent. The valuation was thorough and full of great advice, the marketing online and in print was brilliant and as a result we had seven viewings booked in the first week. With the support and advice of the team we sold the property at full asking price within 10 weeks! A great result and I can't thank the team enough - in particular Grace for all her efforts during the progression of the sale.

Jen · 25 October 2018

★★★★★ 5/5

Google

My girlfriend and I have moved to Durham from London for education/work. We really struggled with other letting agents, but we've struck gold with Bridgfords. Their team are super switched on and communication with us was very quick. A special mention to Stacy and Adam who stuck with us all the way! Not to mention the property we're renting is absolutely stunning!

Tim · 24 October 2022

★★★★★ 5/5

Google

What an amazing experience with Bridgfords Durham!! Stacy assisted us with what we thought would be a daunting experience renting our first house in the UK. She assisted us with viewings and gave us all the information /legal implications on renting. Stacy has in the time that we dealt with her always had a friendly, smiling voice and smile on her face. I will definitely recommend this branch of Bridgfords, especially Stacy! Thank you

Schalk · 24 October 2020

★★★★★ 5/5

Google

Can’t thank Stacy Shaw enough for all of her help in helping me move into my first home. From the house viewing to the moving in day her communication has been outstanding and she has helped me out in every way possible, making our move easy. Highly recommend :)

Abigail · 24 October 2023

★★★★★ 5/5

Google

I recently sold a property with Bridgfords. My experience with Leanne was first class, she was highly professional and helpful throughout. They organised and dealt with all of the viewings and worked them around my schedual, in doing so kept the whole situation relatively stress free. I have and would highly recommend the team to anyone wanting to sell a property.

Matthew · 24 October 2022

★★★★★ 1/5

Google

Our experience with Bridgford has been the worse in ten years of renting properties in the UK. As soon as we took off the property from the rental market, Bridgford has been extremely slow in administration (e.g. confirming that our references and documentations were alright and confirming acceptance of the offer of rent). Afterwards, despite the property was managed by Bridgford we dealt directly with the landlord who was fortunately very helpful throughout. At the end of a two years tenancy, we left the house and had it cleaned professionally. Few minor issues were pointed out in the check-out report (few light bulbs to be changed, oven and hob to be cleaned, 'some' dust remaining on 'one' shelf in one bathroom...). We said we'd send our cleaner and the communication started being very scattered. Three months afterwards we received a letter detailing the deductions to be made on our deposit including a full new end of tenancy cleaning (£180), plus £60 of agency fees. We have now raised the issue of an unjust solution, and made a proposition to pay one third of the cleaning fees, but we haven't receive any answer yet... And after three months we haven't received our deposit back yet!

Paolo · 26 October 2015

★★★★★ 1/5

Google

Save yourself and your tenants a whole load of problems and use another agent. Terribly unorganised. Breaching contract isn't unusual for this letting agent, not giving notice prior to entering a property for example. Not carrying out exit inspections. Not being truthful about the state of a property. Which is especially problematic if you’re not living in the area. The list goes on......... I think the main issues are caused by so many people being involved in one property while not communicating very well at all. The amount of times I hear the response "sorry I don’t know why *name* said that because it isn’t the case" is astonishing. If you have decided to use the Durham (or Newcastle) branch then I would certainly suggest you handle everything by email and avoid telephone conversations. Best of luck.

Kyle · 26 October 2013

★★★★★ 2/5

Google

Moved into a house from an apartment in the same postcode. Unfortunately had a terrible experience with Bridgford’s lettings. It all began from house search. They would try and put our request down over the telephone saying that the house doesn’t fit our criteria. We viewed it eventually and the previous tenants mentioned some issues which needed to be sorted in the house like a broken banister and paint falling off the bathroom. We had mentioned this to Bridgfords and they assured us that they will have a week between tenancies so that they could sort this out. We clearly stated that we are moving in with a young family, two kids one 4 year old and other 7 months. They did indeed have a week in between tenancies and gave us the keys as promised on the date. The person who moved us in was not bothered about the inventory when asked about the broken banister she lied saying that it wasn’t there when she did the inventory! It was such a shame on an established letting agent in the region. We couldn’t move in that day but had to sign the inventory as we were pressurised saying that unless we sign the inventory she would not handover the keys and we had already booked in movers for that day! The carpets were in a horrible shape scruffy all over the house especially in the bathroomsl She behaved as though “I am not bothered types” I have got your money and thats what I want. When you leave this house I will make sure I take more money from you....She left saying she would organise the broken bits to be sorted immediately and made the contractor ring us who couldn’t come in until the day after. The Banister got finally fixed the next day and we then moved in. Since we have moved in there have been so many plumbing issues leaks, dishwasher leaving water in etc etc which might damage the furniture and we have put this in an email and requested them to sort it out. 15 days since move in nobody has ever been bothered to look at it all they say is that we are trying to get in touch with Landlords! What more I realised yesterday when I went to obtain a parking permit for my second car that I have been given an illegal document as tenancy agreement by them...I was literally broken down no more faith in Bridgford lettings, there are numerous letting agents in the region who are far better and I have had first hand experience with people who have dealt with them. The tenancy agreement wasn’t signed by Landlord only signed by tenant everywhere possible... I have complained that £70 parking fine a day is what they owe me from today in spite of which they haven’t got back, apparently they are trying to get in touch with the area manager who will contact me!! There is no end to complaints I am now being pushed to see my solicitor. Which I think is working out and shall up date when I have been successful! I have taken pictures of the property on move in date and have all the records just in case the same person moves me out! I am surprised seeing excellent reviews..maybe they are selective in looking after people!

Kiran · 26 October 2013

★★★★★ 5/5

Google

Absolutely delighted with the level of quality service that Grace Baker- Padden has offered us when we were buying property from Bridgeford Durham. The communication is always on point and they keep us updated on the purchase of the house. Grace makes the process fast and smooth, she always there for you and she makes sure everything goes right. Thank you so much, will use again and I would recommend Bridgeford Durham to anyone.

Gisela · 25 October 2019

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Stacy has been absolutely brilliant with us funding a new place to rent. She has gone above and beyond and helped us so much and made it easy and fast to get us to our new property . Would highly advise anyone to use these .

Claire · 24 October 2023

★★★★★ 5/5

Google

I was interested in renting a property and didn't know where to look. Went into the Durham branch of bridgfords and needed to look no further. The staff were so polite and helped me with everything I needed. Stacy was especially helpful and went out of her way for me! I went and viewed a property and now only a few weeks later I'm happily settled in a lovely property. Would highly recommend!

Matthew · 25 October 2019

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

Have been dealing with Will and the team at Bridgfords recently and have found them amazing. They couldn't be more helpful in answering any queries. They have been a pleasure to deal with.

Philip · 25 June 2024

★★★★★ 5/5

Google

Had a fantastic time letting from bridgfords Durham. Carrie was brilliant and very responsive. From viewing to moving in we felt supported and this made the moving process so much better. Thank you so much Carrie!

Molly · 26 April 2024

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Google

Renting a property through Bridgford for the first time and Stacy Shaw has been making the process so easy to understand and walking us through everything. She’s brilliant on the phone and can answer any questions which is greatly appreciated😊 …

Maisie · 24 October 2023

★★★★★ 5/5

Google

From our first day with this lettings agency, our experience has been great. Stacy has been our agent from the start and what a wonderful help she has been and made everything so simple for us to get our perfect home.

Amine · 24 October 2023