Trusted Agent profile · Cornwall
★★★★★
227 reviews across 2 platforms
33 Church Street, Falmouth, TR11 3DX, Cornwall, TR11 3DX
Miller Countrywide's office in Cornwall, at 33 Church Street, is rated 3.7 out of 5 across 227 reviews on two platforms, including 158 Google reviews rated 4.5.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
GooglePiran and James from the letting side of this business have both been very upfront and helpful with the move in process, and were both eager to assist us along the way as first time non-student renters. Thanks very much.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotabsolutely hideous company
i recently left a property unfortunately "managed" by millers. every single aspect of my time renting via them was absolutely hideous, they may as well have not even been there because they ignored everything from me... unless getting extra money was involved! now I've happily left after giving them adequate notice as stated in the tenancy agreement and handing keys back (all evidenced)... they're still causing BIG issues for me.in a sleepy haze i accidentally sent them my rent for my current property. initially they said not to worry and they would send it straight back. then later in the day they left a voice message to say they couldn't give it back as i owed them rent until the 5th of december!i had no previous knowledge of this until this very moment! I am now down 725 and have no way of paying my current rent and putting my small children and myself at risk of homelessness! i have re sent all of the evidence i have, they are point blank refusing to send it back to me and now just blatantly and shamelessly stealing from me.they are vile human beings and when i phoned again yesterday i was told by 'Travis' to ask him nicely and he'll think about looking into it and then laughed down the phone to me!avoid, avoid and avoid again!!! bunch of parasitic scumbags
5/5
GoogleI have had a very stressful time house hunting, however Tamsin S of Miller has been amazing. She has always emailed me back, explained the market and that actually three months of a nice length of time, and has gone above and beyond. Would highly recommend and feeling a lot more at ease about house hunting with her support. Thank you!
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
GoogleWe were fortunate enough to use Miller Sales & Lettings Falmouth recently. Phil, Kieran and Gary proved to be consummate professionals in all our dealings with and made the buying experience extremely smooth and pain free.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI lam a landlord I paid millers to fully…
I am a landlord I paid millers to fully manage my property in stangray avenue it was last inspected November 2019 I had to get bailiffs to remove tenants in August I could write i huge list of incompetence by millers they have cost me thousands of pounds but terrible just sums them up totally. I’m now spending huge cost on repairs and will never have anything to do with millers again .go for anyone but millers is my advise they are a real disgrace and I’ve been letting property since 1983
5/5
GoogleReally a first class response from this Church Street office - the estate agency's staff here have a genuine knowledge of the area as well as the patience to understand your requirement - it makes a big difference. Meanwhile David (upstairs) will go out of his way to locate an appropriate mortgage - as an overall approach - just outstanding!
Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleSpecial Thank you to Cameron and Johanna for all their help and support, fantastic!
Thank you Alice for your kind words and 5* review of Cameron and Johanna. It is great to see that they provided fantastic support. Best wishes Emma
5/5
GoogleCannot recommend Miller Countrywide Falmouth highly enough. They have been very efficiently handling the rental of three properties for the last twelve months and their service and communication have been excellent. I am currently dealing with Johanna Wiethof, who has been very efficient and accommodating in overseeing the departure of an existing tenant and arrival of a new one. Recommended without hesitation!
Many thanks Rob for taking the time to leave us this fantastic 5* review! It's great to see that the Milers Countrywide branch in particular Johanna were professional, efficient, friendly and the communication was excellent. Thank you for the recommendation. Kind regards, Lucy.
1/5
TrustpilotWhat a despicable LYING VILE .company
What a despicable company. As lovely as they can be while telling you that they will send you a viewing, chatty chatty chatty, yes you will have the first refusal, then keep you waiting for days, they actually screen their calls and flick it to the answerphone when they see it is you. Ring on a different number and the answer and sound really sheepish and make up a total load of lies as to why they haven't sent the video. In the meantime, you have let other properties go due to their optimism about getting the one you asked about. The fact that lucy and Simeone sounded so nice makes them that much slimier. I have family members with businesses in Torquay and will make it my first mission when I do move there to have the name of this tinpot company spread as far and wide as I can for being the disgraceful, duplicitous liars they are. ESTATE AGENTS ARE KNOWN AS FILTH FOR A REASON....................... THEY ARE
5/5
GoogleJames from the Falmouth office has been amazingly friendly and really helpful in finding myself and my daughter our new dream home. He has made the whole process simple and even adds some well needed humour to the mix. Would wholeheartedly recommend them to anyone
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from Ketan and Tom, Very helpful and polite. Thank you
Many thanks for your fantastic 5* review Cathy. I will of course pass on your kind hearted words to our Falmouth branch. Best wishes, Lucy, Customer Relations.
4/5
GoogleMyself and my husband had an agent around to value the house for an insurance valuation just to make sure our current home insurance covered the value of the property. The agent was very professional, arrived on time. Luckily the house and contents insurance will cover the value of the house. Very impressed how everything was handled.
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
5/5
GoogleJohanna Wiethof managed the process of finding a suitable tenant for my property. Johanna communicated well, keeping me up to date with the process without overdoing it. She was quick to provide specific answers to my questions, and had a pleasant but business like manner. I was very pleased with the service delivered by Johanna at Miller Countrywide Falmouth.
Wonderful to read Andrew that you had such a great experience letting your property through Miller Countrywide. Thank you for your 5* review! Best wishes, Scott
1/5
TrustpilotTerrible. Would not recommend
Would not recommend this estate agent. We applied for a property and the took a £200 holding deposit from us and now refusing to give it back. In the current housing crisis where people and families are desperate for homes, have nowhere to go and are facing homelessness - all these people are concerned about is lining their pockets. We have emailed them numerous times and now they just don’t reply and ignore us. The process from start to finish was disorganised and nothing was explained properly. To just take peoples money and not even bother to communicate with them is disgusting.
1/5
TrustpilotYet another 1 star review, unsurprisingly.
Much like the other 82% of reviews, I too have had bad experiences them from both a buyer and a seller's point of view. TLDR: They are incompetent, uncommunicative (even within their own offices) and just generally awful to deal with. The trouble is that there are too many chumps to rip off, which explains why a company can get 82% of reviews giving 1 star and still be in business. Seems wrong.If you're a buyer and want to book a viewing, you'll have to give them far more data than they need, and far more than any of their competitors ask for. They'll want to know everything about you, and to be honest I'm almost suprised they didn't ask for a DNA test, a stool sample and for me to slice off a sliver of my kidney to give to them. To even book a viewing with them you'll need to provide proof of mortgage offer, I'm assuming so they can try and rinse more money from you by offering vastly overpriced mortgage deals with their 'partners'. For a viewing only, there is no reason why you need proof of a mortgage offer, other than to force people into giving the company their details, which MillerCountrywide can then give/sell to their partners.As someone who currently rents, I found out the very day I moved into the flat that they put the property on the market, then started hounding me by email, text, phone calls and voice mails practically demanding entrance for prospective buyers less than a week after I'd moved in! The trouble is that they have Sales and Rental departments, and neither of them talk to each other, at all, so one hand literally has no idea what the other is doing and they all just pass the blame and responsibility over to the other side. It's bad enough business is greedy and incompetent staffed by people with shoulders so slippery I believe their clothing is made of teflon, and so incompetent I suspect if brains were dynamite most of them would have trouble blowing their own noses.Oh and additionally, when I moaned about them to my landlord, he said he has also had nothing but trouble from them and was considering taking a property he has listed with them off the market entirely his experience has been that bad. Personally, I feel like their company name would be more accurate and suitable if you removed the 'o' from it, added and 's' to the end and then removed all the other letters before 'c' and after 's'.Avoid.
5/5
GoogleGreat company - Piran and James have been nothing but helpful
Thanks for your amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful, waste of money bad service
Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.
5/5
GoogleAimie at Miller Countrywide has been extremely helpful and engaged throughout the process of purchasing a property. Being a first time buyer her regular updates and advice were much appreciated. All in all a very positive experience, Aimie being professional, friendly and helpful throughout. Would be happy to use Miller Countrywide's services again and recommend them to others.
Hi Laurie, thanks for your great 5* review and congratulations on buying your first home! Best wishes, Tracey.
5/5
GoogleEveryone i have dealt with at the Falmouth office has been very helpful and kind especially as i am a technophobe, they have explained things to me very well and re-assured me when i have had doubts . They have given pleanty of notice for viewing appointments and left my property as they found it.
Many thanks Linda for the excellent 5* review of your experience with our Miller Countrywide team. I will of course ensure your kind words are passed on to all involved at the Falmouth office. Best wishes, Lucy
5/5
GoogleI have to admit i am very pleased with what you have done selling it in four days! a prompt exchange using your solicitor who was really helpful. you found us a beautiful home as well and the service was equally wonderful. A big thank you to susan and Nick, it was impeccable.
Thank you for your great 5* review! I will of course make sure our local team are made aware of your kind comments. Best wishes, Scott
5/5
GoogleWonderful informative and helpful staff. Danielle Sheed and David Abram-Jones at Miller Countrywide helped us at every stage of the process. Always available to answer any questions and quickly and efficiently finding the perfect solution to our specific needs. Would recommend for anyone looking to move home or invest.
Thank you for your 5* review! Wonderful to read such great comments about our local team. Kind regards, Scott.
5/5
GoogleI dealt primarily with Danielle from the sales team at Miller Countrywide while buying my first home and she was fantastic. Always replied to emails promptly and chased matters before you even contacted her. Superstar estate agent, can't thank her enough. Would recommend!PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotTorpoint Branch are terrible letting agents
Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.
1/5
TrustpilotBUYER BEWARE...
BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.
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