Trusted Agent profile · Cornwall
★★★★★
212 reviews across 2 platforms
33 Church Street, Falmouth, TR11 3DX, Cornwall, TR11 3DX
Miller Countrywide's office in Cornwall, at 33 Church Street, is rated 3.6 out of 5 across 212 reviews on two platforms, including 143 Google reviews rated 4.5.
Every review we hold for the Cornwall office, from every platform, shown as written. First names only.
5/5
GoogleThanks to James and Dayna in lettings for helping me rent my flat so quickly and easily I couldn’t recommend these guys highly enough
Hello James, Thank you so much for your wonderful 5* review! We're thrilled to hear that James and Dayna made the process of renting your flat quick and easy. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
GoogleThe absolute worst service I’ve ever received. Letting miller countywide manage my property has caused me nothing but stress and cost me a lot of extra money. Don’t bother, manage your property yourself or go to people that actually know what they are doing and don’t lie to you. I’ve gone through the whole official Complaints procedure, however Miller seems to be completely happy with letting their managers lie repeatedly to their customers, so the only thing I can do is warn others from using their services.
Hello Fiona, We are sorry to hear about your experience and note that you have completed our complaint process, the next steps of which will have been provided within the final viewpoint. Kind regards, Scott @ Customer Care
5/5
GoogleFrom the first viewing to completion Johanna was amazing. Everything was mayhem for me, I had so much going on but the way I was treated and supported was so lovely. I can't rate Johanna high enough genuinely feel she was part of me getting back on my feet after a rubbish few months. Honest, caring, funny and supportive. All settled in now and couldn't be happier. Thank you
Thank you Tracy for your glowing 5* review of our Miller Countrywide team in particular Johanna. It is always great to read such positive reviews and recommendations from our clients. I am so pleased yo read you are all settled in you new home. Best wishes, Lucy.
2/5
TrustpilotSt Austell. Poor response times and lack of interest
Put our house on the market and initially were very happy with the service we received. Luke was very welcoming and professional and then he left the company. We weren’t informed if this and had no contact telling us who our new point of contact would be. After this it was a shambles. Emails and calls not returned. Got the impression that they weren’t really interested in our sale, quite a lazy approach. I don’t feel that we received a professional service compared to other estate agents we have used. We even considered pulling the sale and re advertising with a different estate agent. All sorted now but I personally wouldn’t deal with this company again in the future.
1/5
TrustpilotWould not recommend this company if…
Would not recommend this company if your life depended on it a long time ago when I was a single parent and a student they took six months rent off me upfront. What was intended on my part to be a long term Let, it was kind of my own naivety as when I viewed the house there was a for sale sign and the letting agent told me and my mum that for sale sign was for the next-door house as these were Terrace houses anyway I moved into this house and four months and I got a call to my personal number just some random people that was wanting to view the house for sale. That’s how I found out the house was for sale. Avoid I’m now in my council house and have been here a long time but avoid this agency. Gutted. I went from one cowboy independent landlord to this cowboy agency. Ps I should have wrote this review a long time ago with being single parent and disabilities as well as you know trying to function in my life makes it difficult but I have not forgot
5/5
GoogleCian and James were fantastic and quick helping me and my partner find a place to rent In Falmouth, couldn’t have asked for better estate agents.
Thank you for your great 5* review Herbie! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful Estate Agents
Awful Estate Agents. Dont recommend them at all. I sent numerous online requests about a property to let, I phoned and left voicemail and couple more emails and nothing!! Dont bother wasting your time!
1/5
GoogleAVOID AT ALL COST. If you want to be treated fairly and looked after, do NOT go with this branche. James Harvey, lettings manager, is a literal liar. He will not respond to any email and will make promises that he doesn't keep. Long story short, this is an absolute disgrace to the letting agents profession and I feel ripped off to the highest degree.
Hello Louis, I'm sorry to hear about your experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat service and communication from James and the team, thank you for finding great tenants for my property again.
Thank you for taking the time to leave us this amazing 5* review Andrew. Kind regards Lucy, Customer Relations.
5/5
GoogleGreat help from Gary and Daniele. House put on market very rapidly. Sale agreed at high asking price before any other company would even look at it! Whole process handled very efficiently with an excellent outcome for all concerned, especially during difficult Covid restrictions Can thoroughly recommend Gary and his team at Falmouth.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJess is kind. she is punctual and determined with her organizations. She has supported our moving arrangements wonderfully and has been a champion in communication. Especially when some unexpected hold ups came up Jess was able to help balance and arrange our situation smoothly and seamlessly. Thank you Jess.!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames is really helpful and professional, helped me through the whole process of renting my dream flat with beautiful sea views. "great 5* service and excellent communication" thanks buddy keep up the good work.
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have to say I cannot fault Miller countrywide Lettings.. I have been in correspondence with mainly with Piran I’m extremely happy with the way they have managed my little flat in Falmouth, which I am now letting out through them.They found me a really lovely person to rent it. They made it extremely stress-free for me, which is what I was hoping for. They Go above and beyond to be helpful. No task is too great. Thank you so much!
Thank you for taking the time to leave us your kind words and this glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely awesome customer service, James was super helpful and a life saver when I got locked out of my room, he went above and beyond helping me get back in.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnreliable, untrustworthy and probably unlawful
We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.
5/5
GoogleExcellent, friendly and responsive staff. A pleasure to conduct business with. Gary and Danielle were our most regular points of contact and both were so helpful and sympathetic. Definitely the best experience we have had with an estate agent, ever. Highly recommended.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible service
Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.
5/5
GoogleWe have just completed a lengthy sale of our property, which took 19 months and four buyers! Gary, Danielle and the team have been tireless in their efforts to bring this to a conclusion, and we are extremely grateful to them all for their professional service. Thank you all!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleSuch dedicated and friendly staff! Thank you so much Piran for helping us find our first home in Cornwall and making it a really smooth process.
Thank you for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GooglePiran is a star! The first genuinely helpful agent we've come across in our search for a rental property. Highly recommend!
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic professionalism in house welcoming. We were greeted by smartly dressed professionals who provided us with a letting packet containing all important information about our let and property as well as a goodie box ! Such hospitality. During our tenancy we have had swift and efficient communication from agents, dealing with issues promptly and in a friendly manner. 5 stars !
Thanks for the wonderful 5* review Dominique da Silva! Best wishes, Lucy, Customer Relations.
5/5
GoogleNick and the team have worked very hard to secure a deal on the property we wished to purchase. I found I could be very honest and straight talking to Nick and he understood our requirements. He went above and beyond to help us and I am extremely grateful for everything he did.
Thank you Laura for your glowing 5* review of your experience with Nick and the Miller Countrywide team. I am pleased to read Nick and the team went above and beyond to help you. Best wishes, Lucy.
5/5
GoogleJohanna has been an excellent agent. Our letting process was very smooth thanks to her effective and prompt communication. The great service continued even months after the start of our letting contract when we had to deal with some issues with the property. I would definitely recommend Miller Countrywide and Johanna as agent.
Thank you for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleMiller Countrywide have been amazing. Danielle and Gary made our first time buying experience as stress free as possible. Their support, hard work and promptness was invaluable. We felt taken care of throughout the whole process and would definitely recommend their services. Thank you!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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