5/5
TrustpilotThank you
The staff at reeds rains fulwood, have been amazing. It's been a very long and hard process but with Christopher and his team helping and guiding me so much we got there. Thank you guys. Very much appreciated.
Trusted Agent profile · Consett
Reeds Rains Consett reviews
★★★★★
2,214 reviews across 2 platforms
2-4 Wesley Street, Consett, DH8 5BJ, DH8 5BJ
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Consett, at 2-4 Wesley Street, is rated 3.8 out of 5 across 2,214 reviews on two platforms, including 174 Google reviews rated 4.7.
Reviews
Every review we hold for the Consett office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible letting agent always chasing…
Terrible letting agent always chasing them and never doing jobs which they were asked to arrange. Gave me bad advise and put terrible tenants in resulting in wreaking my property. I would not monitor the tenant for.me. I'd not recommend this company at all.
Agent replied · 23 October 2024
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please email enquries@reedsrains.co.uk with some further details regarding your review.Kind regards,Reeds Rains
5/5
Trustpilot1st class estate agents
Jess called valued our property and it was sold in less than 4 weeks.Excellent, professional and friendly service from every member of the team. When we have needed help and advice they have always been there for us.
Agent replied · 23 October 2024
Thank you - I will pass on to the branch
5/5
TrustpilotGreat advice on pricing and marketing
Agent replied · 23 October 2024
We appreciate your kind words and are thrilled to hear that you found our advice on pricing and marketing helpful. We strive to provide valuable insights to our clients and are glad that our efforts resonated with you.
5/5
TrustpilotGreat service and so helpful.
Thankyou so much Alison,Donna and the Reeds Rains team at my local branch for a 1st class job selling my home.A buyer was found within 2 days and the purchase price was much more than i had expected.Nothing was too much trouble for them,always saying "if you need anything or want help filling out forms just get in touch" definately 5 stars from me.Thanks again for a brilliant job done.
1/5
TrustpilotDreadful, service for landlord and tenant
I chose Reeds Rains to manage my rental property in Macclesfield to reduce the time it was taking to manage it myself. It was the worst decision I could have made. Their 'award winning' out-sourced service meant I never spoke to the same person twice. The customer facing team based hundreds of miles way in Southampton had no idea about the local area and no relationships in place with the maintenance people on the ground or the tenants. One piece of maintenance work took over 6months to resolve. The service was poor from start to finish. My advice would be to find a local independent who actually cares about their landlords and tenants. Avoid Reeds Rains at all costs. Dreadful!!
1/5
TrustpilotA horrible organisation.
A horrible organisation that is so disjointed it’s a joke. Very rude and their main aim seems to be ‘how can we get more money out of people by doing no work’. People at the branch are okay but the people in the many different disjointed departments speak to you in such an awful way. And if you try and query a charge their go to statement is ‘it’s just the system’ with no explanation behind it. Or if you try and get something fixed in your rented house they’ll just ignore it. I wouldn’t touch this company with a barge pole again.
1/5
TrustpilotGiving this company 1 star is only due…
Giving this company 1 star is only due to not being able to give 0. Absolutely disgusting rip off company. My son and his partner needed to give early termination of a tenancy due to the property being unsuitable due to change in circumstances. The landlord refused unless they paid reeds rains £720 which were apparently their fees for getting a new tenant. They did not take new photos, they basically just shoved it on their website again and have refused or made excuses in giving a breakdown of what these ludicrous fees are for. Luckily a new tenant was found straight away but God help them cause the landlord refuses to put anything right and reeds rains fob you off saying its not their responsibility & the new tenants couldn't even see inside the property due to Reed rains messing up with the keys. Even to the end they sent a threatening email that if the money wasn't paid by the end of the 4th day after they provided the bank details they would put a stop on the contract termination. Will be continuing to fight these fees & taking up the matter with the property ombudsman as tried their own complaint procedure and got as far as the area manager who was just as useless as the manager at the branch at giving pathetic excuses for these fees.
1/5
TrustpilotLandlords Stay Away
Landlords stay away from this company. They have literally ruined a furnished flat I allowed them to manage. The flat was fully furnished and as each tenant left, the furniture left with them either damaged or left outside in the rain. No checking of the property, rent is always late, but very quick to pocket fees. Communication is non existent unless they want money. It’s an ongoing joke in my family when you call Reed Rains and they say they are going to call you back.
5/5
TrustpilotProfessional and efficient
My property has just been sold by Reeds Rains Haxby York within 1 week having previously been on the market with another agent for 6 months.They have handled my sale professionally from start to finish and gave us sound advice on how to market our property to achieve a quick sale.
Agent replied · 23 October 2024
Hello - Thank you for taking the time to leave a positive review, we are so glad you decided to sell your home with Reeds Rains. We will be sure to pass on the good words to our team at our Haxby branch.Many thanks,Reeds Rains
5/5
TrustpilotProfessional, friendly & welcoming viewing host
Alan was very friendly and welcoming at a viewing of a rental property in Appley Bridge earlier today.Professional and knowledgeable, he portrayed both himself and Reeds Rains in a good light
5/5
TrustpilotAll concerned were helpful and…
All concerned were helpful and thoughtful.
Agent replied · 23 October 2024
We're so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
1/5
Trustpilotworse letting agent possible for landlord
worse letting agent possible for a landlord. Same thing keep passing on to different person from property management and the next person does not know what is happening and keeps repeating the same thing.
Agent replied · 23 October 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
2/5
TrustpilotLeasehold brushed under carpet
Agreed a sale on a property that was leasehold. When I asked for details about the lease prior to sale I was told that solicitors deal with this but its about £100 a year. Fast forward 2 months into the sale and it turns out annual lease is so high my mortgage would be refused. When I told this to the estate agent and that we were pulling out of the sale I was met with a rude and abrupt response. I know they lost a sale, but if they were more transparent from the get go it wouldn't have happened (nor would it have cost me £800 in solicitor and servery fees). When we started to search for another house I avoided any Reeds Rains properties and I will never use their services again.
1/5
TrustpilotPlease will someone call me back re 2…
Please will someone call me back re 2 Marbury court northwich
Agent replied · 23 October 2024
Hi Caroline,This has been passed on to the branch and someone should be in touch with you soon.Many thanks,Reeds Rains
5/5
TrustpilotReeds Rains Rhyl
Excellent estate agents, couldn’t do enough for me as a buyer. Very smooth, easy to contact and kept me updated along with my solicitor. Derry couldn’t do enough to ensure a smooth easy transaction. Highly recommended 😊
Agent replied · 23 October 2024
I will let our Rhyl branch know. Thank you
1/5
TrustpilotDo not rent a property at Reeds Rains - appalling!
Do not rent a property through Reeds Rains. I rented a property for 6.5 years through WIDNES branch the initial experience was good. After vacating on 7th July I have still NOT received my deposit back of £1250. After chasing constantly for some assistance/update/support visited the branch nothing to do with them now. Laura Wilson Property Manager her words "I do apologise for the delay, however I can not release the deposit without the landlords consent. We are chasing this and will update you shortly". No update I've chased yet again. Absolutely disgusting. What's the point of renting through Reeds Rains as an agency if the landlord has all the control might aswell rent direct for all the good they've been!
5/5
GoogleHave had great dealings with Ross who has helped me secured a great investment property The whole process was very smooth thanks to him
Agent replied · 23 October 2024
Thanks for that great feedback for Ross, we look forward to finding you more properties 😊 …
2/5
TrustpilotFriendly staff but no reply
We viewed a property through Reeds Rains recently, and the lady present at the viewing was very friendly!However, we never got a reply about the landlord's decision. It is just disappointing because we had to travel a long distance to see the property.Portishead branch.
Agent replied · 23 October 2024
Hello,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are still waiting for the landlord's decision at the time of this review, we have advised we will be in contact once a decision has been made.Kind regards,Reeds Rains - Portishead
5/5
TrustpilotBuying a property
Christine at Trimdon Avenue, Middlesbrough Branch. Helped to make the exchange of contracts happen when things stalled by going above and beyond and speaking to all involved. Very helpful and with constant updates. Can’t thank them enough.
Agent replied · 23 October 2024
Thanks for taking the time to write your review. I'll let the Middlesbrough branch know.
5/5
TrustpilotI put my parents house on the market…
I put my parents house on the market with Reeds Rains in January and after 2 weeks the second couple to view the house put an offer in. I can’t thank all the staff enough but most of all Nina at Reed Rains for all they did to make sure the sale went through smoothly, especially as we had the Coronavirus pandemic which held up the completion of the sale. I would recommend Reeds Rains to anyone who is looking to sell their house in the future because of their professionalism and knowledge in pricing houses. All in all, a fantastic service from all involved.
5/5
TrustpilotReeds Rains Gosforth
Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.
5/5
TrustpilotOutstanding professional quality service Reeds Rains Carrickfergus
I have used the letting services of Reeds Rains Carrickfergus for a decade, the whole team are so professional & very friendly, it’s a real pleasure to deal with any of the staff, and a real stand out is Lisa who has been so helpful & supportive over the years, her care & attention to both the landlord & tenant has been amazing. Thank you so much it’s a real pleasure dealing with such a professional, caring company.
1/5
TrustpilotTotal bad experience with reeds rains
Total bad experience with reeds rainsgot the house but when I went to clean the house prior to the move we found alot of damp on various walls around the house around plug sockets which was dangerous.this was going to be my first home with my little boy this was not livable conditions and they was going to make me stay therethey came to a decision with the landlord to let me out of the contract due to alot of work needing doing only if I let them keep first month rent, bare in mind this house would not be livable, and if the work was to get done I couldn't live there and still had to pay.I just find my first experience with them weren't the best.
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