Every review we hold for the Consett office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLandlords Beware
Reeds Rains, as agents colleced the rent from our tenants, however, they then kept it for themselves for no reason that they could state when asked, within their own Terms and Conditions.They will happily quote their Terms and Conditions to you, but, ignore them when you quote them back to them. Avoid them.
Chris · 24 July 2020
Agent replied · 23 October 2024
Hi,I’m sorry you’ve not been pleased with the service you’ve received from Reeds Rains. Customer service is of paramount importance to us. I can’t find your details on our system however if you could please email me at leyland@reedsrains.co.uk or call me on 01772 423772 I would appreciate the opportunity to discuss this matter for you. Kind Regards, Reeds Rains, Leyland
★★★★★ 5/5
TrustpilotVery helpful and efficient staff
Very helpful and efficient staff, very professional standards all round.
Mr · 9 October 2024
Agent replied · 23 October 2024
Thank you for your feedback! We're glad you found our team helpful and efficient. It's great to hear that our professionalism stood out!
★★★★★ 5/5
TrustpilotTake all the stress out of letting
We have used Reeds Rains in a Bamber Bridge to manage one of our properties in the town and have found the service they provide to be very professional and efficient. They respond quickly to help take the pressure off the landlord when issues arise and make it a stress free process. I have just placed another property with their Chorley branch as opposed to trying to manage it myself as it takes all the work out of it.
Andrew · 10 November 2021
★★★★★ 5/5
TrustpilotNice staff
Nice staff, Tom took excellent photos 😁
Graham · 21 November 2024
Agent replied · 29 December 2024
Thank you! :)
★★★★★ 5/5
TrustpilotReed Rains Morley Niamh Titterington
Great service Niamh was brilliant. A few hiccups but she was great at getting them resolved. Whole process from start to finish was easy and throughout Niamh was helpful.
STEVE · 24 February 2022
★★★★★ 4/5
TrustpilotGood customer relations and regular…
Good customer relations and regular follow ups
Mustapha · 20 November 2024
Agent replied · 29 December 2024
We appreciate your kind words! We strive to provide excellent customer service and high-quality properties. We're glad you had a positive experience.
★★★★★ 5/5
TrustpilotVery good friendly and professional…
Very good friendly and professional service
Mr · 5 December 2024
Agent replied · 29 December 2024
We're so glad to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your kind words.
★★★★★ 5/5
TrustpilotBlowing the myth out of the water
RR blow the myth that most estate agents are hapless out of the water! The company culture is remarkable, truly putting the client's needs first and above their own. At the Didsbury branch Connor took the initiative to refer my query to David who sought additional advice from Peter. As a great team they swifly helped me to a happy conclusion on my house sale - despite my not being their client. I am so grateful.
Sam · 12 April 2022
★★★★★ 5/5
TrustpilotSmashing service
The team were always honest, professional and supportive. Excellent communication.
Mrs · 5 October 2024
Agent replied · 23 October 2024
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent communication and support to all of our customers. Thank you for your kind words.
★★★★★ 1/5
TrustpilotTOTALLY INCOMPETENT - NOT WORTH ONE STAR
HULL OFFICE IS NOT WORTH ONE STARTHIEVES!!!!!! AN ATROCIOUS, EXTREMELY INCOMPETENT, DISRESPECTFUL AND UNTRUSTWORTHY SET UP THROUGHOUT, WITH ADDED EXTRAS OF RUDENESS, LIES AND DECEIT THROWN IN FOR FREE FROM THE MANAGER. DO NOT USE ACCOMPANIED VIEWING, LEAVE PROPERTY UNLOCKED, WINDOWS OPENED AND LIGHTS ON. IN FACT, DO NOT USE THEM AT ALL. I WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.
ANN · 2 June 2023
★★★★★ 1/5
TrustpilotLiars telling me i have to pay 1 months…
Liars telling me i have to pay 1 months rent and deposit, payed it then when i was moved in they said oh no sorry you dont get your holding deposit back because your short on your deposit by exactly what i paid for a holding deposit. Nathan you sly little boy, shame on you.
Casey · 6 September 2019
Agent replied · 23 October 2024
Hello Casey - We're so sorry to hear that you have had a negative experience with us, could you please let me know which branch you dealt with so I can feed back to them?Many thanks,Reeds Rains
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Our tenants recommended by reeds rains ransacked our home, didn’t pay rent, utilities for a year and cleverly avoided eviction. All this supported by reeds rains Preston. Don’t know how they can sleep at night.
Karen · 14 December 2022
Agent replied · 23 October 2024
I’m so sorry you have had a bad experience with us. We aim to provide satisfactory service at all times. If you would like to provide more information regarding your experience with us please email marketing@reedsrains.co.uk and we will be able to look into this matter further. Kind Regards
★★★★★ 5/5
TrustpilotExcellent service
Excellent service Friendly and kept us informed with progress
Mrs · 15 October 2024
Agent replied · 29 December 2024
We are so glad to hear you had a positive experience. We appreciate your kind words about our service and our team's communication.
★★★★★ 1/5
TrustpilotHull office has no idea
Hull office has no idea how to manage the chain. Our purchase took twice as long as we expected and throughout we were in an information vacuum. Reeds Rains did not know enough about what was happening further up the chain and didn't attempt to find out. In the end we went over their heads and spoke to the next agent along, who did not have to speak to us at all but was far more knowledgeable and communicative.
David · 7 October 2021
★★★★★ 5/5
TrustpilotRental and House Sale
Thank you to all the Bamber Bridge staff for the excellent service provided by the lettings team over 13 years of renting and the Sales team for their team work and professional delivery in the sale of my property. When the pressure was on, they delivered and performed a great service. Helen especially in the rental and Alison in Sales, have both personally ensured that the pressure remained on the rental and sale ensuring completion of the property sale. A sterling effort and highly recommended. All calls and e mails responded promptly resulting in a great delivery and service. Thank You.
Paul · 2 August 2021
★★★★★ 5/5
TrustpilotA thoroughly professional outfit.Very…
A thoroughly professional outfit.Very helpful throughout.
Pat · 29 November 2024
Agent replied · 29 December 2024
We appreciate your kind words and are glad to hear you found our service helpful. We strive to provide a positive experience for all our customers.
★★★★★ 5/5
GoogleThe team was a saviour to me during sale as I had a challenging buyer and a poor solicitor. They filtered everything for me and kept me informed of updates throughout. Would defiantly recommend. Thank youPositiveResponsiveness, Quality, Professionalism, Value
Maureen · 24 October 2022
Agent replied · 23 October 2024
Thank you for your review, it was a pleasure getting you sold!
★★★★★ 5/5
TrustpilotHonest answers
Honest answers to all questions, friendly staff and reliable.
R · 11 October 2024
Agent replied · 23 October 2024
Thank you for your kind words :)
★★★★★ 5/5
TrustpilotStaff have been very helpful
Staff have been very helpful, friendly and quick service.
Rachael · 10 October 2024
Agent replied · 23 October 2024
We appreciate your kind words about our staff. We strive to provide excellent customer service, and we're glad you had a positive experience.
★★★★★ 5/5
Trustpilotthe team at Gosforth they have sold…
the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns
Customer · 14 June 2024
★★★★★ 5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
Graham · 8 July 2021
★★★★★ 5/5
TrustpilotReally Happy with the service from…
Really Happy with the service from Reeds Rains Sutton, in particular Nathan Gibson. He helped us greatly and always went above and beyond for myself and my partner!
Casey · 21 February 2022
★★★★★ 4/5
TrustpilotA difficult year for us when dealing…
A difficult year for us when dealing with the estate of a bereaved relative in Scarborough. Everyone at the RR office in Scarborough have been helpful and professional throughout. Huge thanks to Rebecca and the team for your support.
MRS · 22 March 2019
★★★★★ 5/5
Googlerented our first house from reeds rains and came back when we were ready to buy our forever home. Great service and efficient communication would definitely recommend
Alex · 11 October 2023
Agent replied · 23 October 2024
Thank you for the great review Alex. We hope that you are settling into your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
