Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.

Sid · 7 January 2022

★★★★★ 5/5

Google

I would like to thank Emily and her team for everything she did. Great team of people, very professional and I wouldn’t hesitate to use them again. Thank you x

Carol · 26 August 2018

★★★★★ 5/5

Google

I have just recently moved home and found the whole experience efficient and stressfree, the team at Reeds Rains in Congleton have been fantastic in particular Emily who has gone above and beyond to make the whole process as smooth as possible. All the staff are very friendly and professional, I cannot recommend enough using this estate agents.

Scott · 16 June 2020

★★★★★ 1/5

Trustpilot

Arranged a viewing

Arranged a viewing. 10 mins late due to traffic. Rang office when arrived to be told agent already left! No call or message to advise they cannot wait. Very bad customer service 😔

Samantha · 24 August 2024

★★★★★ 1/5

Trustpilot

The Property Management Side is Appalling

I've been renting a property via Reeds Rains since the middle of September. Since then, the boiler has broken down twice. The first time took almost a week to rectify. The second time was reported on the evening of October 19th when I was advised someone would contact me the following morning. Six days later I'm still waiting. On Saturday 21st October, I reported a leak in the lounge only to be advised it wasn't an emergency and someone would contact me the following Monday morning. Again, I am still waiting for that call. There are other issues which need dealing with but not as urgent as these two. Although my local agent has escalated this and asked someone to contact me urgently, I still haven't received any contact. I don't know what the problem is but honestly, I wish I had never rented with Reeds Rains if this is the standard they believe is acceptable from the property management side of the business. I would advise any would be renters or landlords to be wary of using Reeds Rains.

Andrew · 25 October 2023

★★★★★ 1/5

Trustpilot

Weird and rude staff who has zero…

Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!

Tess · 10 July 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague! They break the law!

I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!

Katrina · 8 July 2021

★★★★★ 5/5

Google

We simultaneously sold and purchased through Reeds Rains Congleton and from start to finish we found everyone we dealt with at RR to be very professional and helpful in every way. All the staff at Congleton played their part in the process and our main point of contact throughout was Caroline who dealt with all matters with utmost care, diligence and professionalism such that our service expectations were regularly exceeded. We would highly recommend Reeds Rains and their team at Congleton.

David · 19 October 2023

★★★★★ 5/5

Trustpilot

Great Service from Reeds Rains Glossop Estate Agency

From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.

Nikita · 13 October 2023

★★★★★ 5/5

Google

Smooth, efficient and stress free! The team at Reeds Rains in Congleton have held my hand from start to finish and have provided a great customer service. I couldn't have asked for anything else and would have no hesitation in recommending them to anyone. Start to finish in 8 weeks, what more could I ask? Thank you for making this move happen - you have all been amazing x

Sarah · 16 June 2021

★★★★★ 5/5

Google

We recently bought our first home with Reeds Raines and couldn’t recommend them more! Ruth and team made the process very smooth, simple and quick!

Milly · 17 March 2024

★★★★★ 5/5

Trustpilot

THANK YOU!!

Just like to say a massive thank you to the girls In the acklam branch. Have been nothing but helpful even though I have hounded their branch on numerous calls, everyday of the week. And a special thanks to Chris for chasing things up, when really she shouldn’t of had to.

Caitlyn · 19 October 2021

★★★★★ 5/5

Trustpilot

Bangor ReedRains went…

All the staff in Bangor ReedRains went above and beyond for us at every stage of our property sale, huge thank you to them all especially Jonny, Keith, Lauren and Aimee. You are all fabulous - we are so grateful.

Deborah · 21 February 2023

★★★★★ 5/5

Trustpilot

Chris was very Helpful and keeps you up…

Chris was very Helpful and keeps you up to date all the time ..

C.J · 26 September 2024

★★★★★ 1/5

Trustpilot

Crossgates Branch

An update on my previous review as Reeds Rains did reach out to try and help, which was of course just a ploy to get me to remove my negative review. -We were served a section 21 notice due to not agreeing to a rent increase, despite not being contacted 2 months before the end of our tenancy with this information as stated in our paperwork.-Every time we reached out to Reeds Rains to help, we were told to speak directly to the landlord. The landlord never spoke directly back to us and all their correspondence was via Reeds Rains. The end of tenancy team at one point directly copy and pasted one of our emails to them and sent it to the landlord, a clear GDPR breach. -Upon leaving the property (early might I add, making it easier for the landlords who of course wanted to get it back on market at the higher rate ASAP), we waited a week for news of our deposit. Every other time we have left a property we have had our deposit returned within 2 weeks. Nothing came. -I chased the deposit, firstly with the branch as it's their details listed on the deposit certificate, who told me they do not deal with deposits so I would need to contact the end of lease team. - I contact the end of lease team. They told me at first to contact the branch. Then they promised me an update. After another few days of waiting I chased them up, they promised me an update by the end of the day. Nothing. -I leave a negative review online which of course wakes up the staff of the branch, one of them called me and promised to chase up the landlord and to give me an update by the following Monday. It's been two weeks now and of course, havn't heard a thing. This person had the cheek to tell me they can't take sides and have to protect both landlord and tenant, when this experience clearly shows they could not care less about tenants. So now i'm stuck having to claim via the deposit scheme who have an average timeframe of 2-3 months. To be left over 1k out of pocket for this long, after the expenses of having to move out so quickly, is causing a huge amount of stress for us. I will never go near Reeds Rains again and will be advising everyone I know to do the same.

Charlotte · 3 October 2023

★★★★★ 4/5

Trustpilot

We are very satisfied with the help …

We are very satisfied with the help everyone gave us at reeds rains bridlington including miles. You are all very helpful & friendly staff. THANKYOU VERY MUCHFrom mr&mrs d Jubb

David · 23 September 2024

★★★★★ 5/5

Trustpilot

Good advice and good outcome

Excellent service when selling my parents' home. Great advice on what to do to pre the house for sale, how to best manage offers etc. The price we have agreed on was in excess of my expectations and the whole process has been very easy (so far!). My thanks to Olivia and Mark at RR Wilmslow.

Louise · 11 August 2020

★★★★★ 5/5

Google

We sold a property with RR Congleton in October this year. Right from the start the team were friendly, approachable and clearly working for us as customers. Through the whole process Rob, Stacie & Emily were keeping us up to date and chasing up progress - nothing was ever too much trouble. Thanks to all for a great service!

Gem · 17 June 2019

★★★★★ 5/5

Google

Clearly good staff, quick, good service, very helpful was no stress at all.

Antony · 14 May 2025

★★★★★ 5/5

Trustpilot

Martin and team sold my house

Martin, Fiona and the Ballyhackamore team informed me of the process, updated me along the way! Marketed and sold my house. Very happy with the service they offered.

Marc · 22 October 2024

★★★★★ 5/5

Trustpilot

Michelle Beaumont n team are very…

Michelle Beaumont n team are very helpful. From property viewing to price negotiation with the vendor, they have done a lot to get the things done.

Ms · 20 November 2024

★★★★★ 5/5

Trustpilot

Always kept us informed of what was…

Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.

Teresa · 18 December 2024

★★★★★ 5/5

Trustpilot

Alison & Donna

Alison & Donna went above and beyond in securing our very first home. I honestly can not fault anything. They have both been so efficient in responding to emails and phone calls whenever i had a query to anything. Thank you so much ladies. You are both Superstars.

Nicky · 24 February 2022

★★★★★ 5/5

Google

Brilliant service from the team, Mortgage Adviser was extremely helpful and kept me in the loop at all times. Made the whole buying experience very easy and understandable.

Jamila · 26 August 2018