Reeds Rains reviews in Congleton

★★★★★ 1/5

Trustpilot

A body of lies (Reeds Rains Wrexham)

This review is related to the Reeds Rains Wrexham agency.Friendly advice: please do not waste time with them, even if they have properties that might seem appealing to you. Long story short: after exchanging a lot of e-mails and getting you to view a specific property, they will lie to your face that, if you like that property, all you have to do is call their office and apply for it, on the spot (fact which will start the referencing process for you, as a potential tenant). All good, you are happy, you give it a think and then decide to let them know that you want to proceed with the above mentioned property (e-mail and phone call, shortly after, i.e. 1-2 hours). Now, here come 2 parts:1. The fun part: when you get to talk to them again they tell you that, oh, there were other applications for that property already and that the landlord will decide which one will he accept;2. The absurd / deceiving parts: a) you have no idea on the criteria that the landlord will use to make his decision, AS YOU WILL NOT BE ASKED ANY DETAILS WHATSOEVER before or after doing the viewing;b) if an offer was already submitted for that property why on Earth did the viewing even take place or why are loads of applications collected, without requesting for any details whatsoever?Like I mentioned at the beginning, steer well clear of them as, since they have too many customers (probably), they afford to lie and deceive them.

MR · 28 July 2018

★★★★★ 5/5

Google

I would like to say what a fantastic experience I have had using Reeds Rains. I have sold two house with them recently and can’t thank Tim and his team enough. 10/10

Christine · 17 June 2018

★★★★★ 5/5

Google

Stacie at Reeds Rains congleton was a great help to us when we moved home earlier in the year. We sold within a month of putting our house on the market and for our full asking price. Within the weeks after she made sure our solicitors/ the buyers solicitors had everything they needed to proceed to completion as we had a set date in mind (5 weeks deadline). She chased all parties and kept us updated which was a great help and I cannot thank her enough. Would certainly recommend using Reeds Rains to anyone.

Natalie · 17 June 2018

★★★★★ 1/5

Trustpilot

Two weeks ago I enquired about a house…

Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!

Black · 1 June 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional agents left…

Extremely unprofessional agents left the property knowing we were running 10 minutes late- lying about the actual time of leaving as it was apparently 7 minutes after our arriving. The agent didn't even try to contact us, made us driving all the way from Marple in rush hours for nothing, assuming that we have nothing better to do and will come back other day.If this is how customers are treated at a viewing, we are glad that we are not becoming a tenant with this agency. DON'T RECOMMEND.

Andrew · 5 June 2018

★★★★★ 5/5

Trustpilot

I have used Reeds Rains twice now and…

I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.

Malcolm · 27 November 2024

★★★★★ 1/5

Trustpilot

lack of competence

I sincerely advise against renting a house by this agency. They are supposed to full manage and service the property, but they don't. I am the one constantly chasing things up. The only thing they are interested in is your payment. Currently since 3 months, I am trying to enforce the repair/replacement of a broken bathtub and other major issues. Not working radiator in the bathroom is also not a problem for them. Their contractor for a month does not even have time to appear. After the request for repair, I received a letter saying that I should pay a tax council for the period when I did not rent a home. A complete lack of competence.

Anna · 10 May 2018

★★★★★ 1/5

Trustpilot

Extremely poor customer service. No respect for a customer.

Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Greg · 25 April 2018

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.

Peter · 24 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Asim · 15 April 2018

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.

Beth · 26 January 2024

★★★★★ 1/5

Trustpilot

Reeds Rain Ilford - Horrible experience in every respect.

We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.

Andrew · 6 March 2018

★★★★★ 5/5

Google

I have just purchased a house through Reeds Rains. The service and updates I had from Hannah were second to none and I would certainly recommend them. It made the journey so much easier knowing I had such a competent person and company being the middle man. Thanks Hannah!

Darc1 · 16 June 2022

★★★★★ 4/5

Trustpilot

Helpful and supportive

Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.

Mr · 6 December 2024

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.

Matt · 17 September 2021

★★★★★ 5/5

Trustpilot

Our initial contact about the house and…

Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.

Karl · 5 December 2024

★★★★★ 5/5

Trustpilot

Reeds Rains Wilmslow

Great service with both buying and selling. All staff in the Wilmslow were very helpful and efficient at keeping me up to date, either by phone or email. All staff were very professional and persistent to close issues which occurred as a result of inadequate communications from my solicitor. I would not hesitate to use Reeds Rains Wilmslow in the future. Thank you!

C · 13 October 2018

★★★★★ 5/5

Google

We had an excellent experience selling our property with Reeds Rains Congleton and highly recommend their services! …

Will · 17 April 2025

★★★★★ 1/5

Trustpilot

Very poor customer service

I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.

Tim · 8 September 2021

★★★★★ 5/5

Trustpilot

Jordan was so helpful

Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.

Ronald · 29 July 2023

★★★★★ 5/5

Trustpilot

Recently bought a house with Reeds…

Recently bought a house with Reeds Rains Glengormley. Grainne was extremely helpful & couldn’t do enough to help. Service was first class & I would highly recommend! Many thanks

David · 28 September 2019

★★★★★ 5/5

Trustpilot

The Reeds Rains team we’re amazing

The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.

Tiziana · 21 May 2023

★★★★★ 5/5

Google

I’ve given five gold stars to the service provided by Ruth Plumley of Reeds Rains estate agency because she is one of the few agents I’ve met while searching for my new home who understood her role and executed it professionally and with enthusiasm, while avoiding a pressurised sales pitch. She responded to my initial queries promptly, arranged the viewing and provided information and clarification of further questions posed without delay. Neither did she avoid answering what some might have perceived as probing questions. When we met at the property. At the viewing Ruth showed us around and gave us time to get a feel for the house and grounds. It wasn’t a whirlwind, we never felt our attention was diverted from or information withheld. Additional information about the age of fixtures and fittings was volunteered without us having to ask, and any of queries that couldn’t be answered were answered in a follow up email shortly after the viewing. Ruth also invited us to return for a second viewing with our daughter if we wanted to, which we appreciated. We did follow up with several more queries by email, all of which Ruth answered with full and clearly articulated answers. Although we have reluctantly decided not to buy the property, we were so impressed with Ruth’s very personable approach that should we ever need to use an estate agent in the future to sell a property, Reeds Rains would be our agency of choice. Our positive experience has also been shared with friends and relatives who are considering putting their properties on the market next Spring as we can vouch for the care and attention we received.

Linda · 18 November 2023

★★★★★ 4/5

Trustpilot

Satisfied customers L & L

The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.

Lee · 5 January 2023