Butters John Bee Congleton reviews

★★★★★ 5/5

Google

I was in need of a property for myself after moving from London. I came across a property being advertised by Butters John Bee estate agents. When I called I spoke to Connor Wright, who explained the process and what it involved. I met with Conner at the property that same day. A very professional individual who knew the property well and answered pretty much every question I asked. Excellent service, and we got the deal done.

Pete · 21 June 2020

★★★★★ 5/5

Trustpilot

Keep up the excellent work...... BJB TELFORD

I would like to thank Beverley and Sophie and all their co workers for our best experience with an agent from start to finish.BJB TelfordThe valuation was the best of 3 that we arranged... not in monetary terms as they were all close..but in her professionalism and the confidence she inspired in us. The photos & brochure excellent.We are downsizing, always difficult, but we were steered with supported viewings and good advice, & always a smile..A bereavement caused us to take the property off sale & after the notice period received private interest.We accepted the offer, then let Bev know, to ensure the buyer had not been introduced.The team look forward to assisting us with a future purchase, and we have every confidence in them...

M · 4 April 2019

★★★★★ 5/5

Trustpilot

Amazing service, Thankyou.

Recently rented a property through Butters John Bee from the Stafford Branch. Me and my partner just happened to pop in and speak to Jason and Hayley who instantly made us both feel very comfortable, we were both offered a drink before sitting down and talking about what we were looking for. Jason quickly found a property, that had JUST come back on the ladder. We arranged a viewing there and then with Hayley and by 3pm the property was taken off the market and it was to be our new home.Hayley was amazing with both of us, she knew exactly what she needed to, helped us with everything and was very thorough. The whole service with Butters John Bee has been fantastic throughout our little journey and we cant thank you all enough. If you want to be treated fairly, with dignity and if you want the whole process of finding a property to be enjoyable and easy flowing, then Butters John Bee is the agent for you. Thanks guys.

Jordan · 20 February 2019

★★★★★ 1/5

Trustpilot

Terrible in every way

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating, you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

Charcoal · 8 November 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

I have been a landlord for the past 4 years with Butters, my most recent experience has been by far the best I have received. The service has always been satisfactory however Lydia Monk has set new standards with the excellent customer service she provided when re letting my property. She was in continual contact and nothing was too much trouble for her even during Usually this terrible pandemic. Lydia is a great ambassador for the company.

Wendy · 20 May 2020

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

We recently had Marketing Consultant Emma Brookes out to value our property. I am not normally one to write reviews but Emma really stood out from the three estate agents we met. Her valuation felt fair, well-reasoned, and backed by real … More

Rebecca · 15 December 2025

★★★★★ 5/5

Google

Absolutely fantastic experience with this company in Congleton, I dealt with Natalie from start to finish, very professional, polite and charming, an absolute credit to the company.

Mel · 19 December 2024

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 5/5

Google

Had a valuation carried out by Emma, She was fantastic! She came to the property very prepared with a good understanding of the local market and was able to evidence how she reached her value.

Ayman · 16 February 2026

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Vicky at BJB has been amazing! Super welcoming and friendly from the get go. Always available for any questions we had and kept in close contact whilst we found our first home. Vicky let me know about upcoming properties that were about to drop onto the market so we were able to book viewings quickly. I highly recommend Butters John Bee Congleton!

Jess · 16 May 2025

★★★★★ 5/5

Google

Denise on the sales team at the Congleton branch is an absolute superstar. Friendly, professional and knowledgeable. She went out of her way to make the process as stress free as possible. Amit was also brilliant when I was unable to speak with Denise. A great branch and team to do business with!

Sian · 21 June 2023

★★★★★ 5/5

Google

Macauley has been dealing with myself and my partner in seeking a first home and I cannot emphasise enough his desire to help and be on the ball with new listings. Working in the same industry myself, I have been unbelievably impressed and despite not purchasing a house yet, feel that I am in the safest and most capable hands possible with Macauley.

Jack · 21 June 2022

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 5/5

Google

I'm sooo impressed with Butters John Bee at Congleton!! The service is 2nd to none! The staff - Emma, Vicky, Fallon and James have been amazing! They're all so professional, attentive, friendly, knowledgeable and helpful! I can't recommend them enough!

Sarah · 27 November 2025

★★★★★ 5/5

Google

5 star experience from the Congleton branch - Both Amit and Cleona were amazing from start to finish. Clear communication and consistent updates throughout as well as both being very personable. I would definitely recommend.

Lucia · 21 May 2024

★★★★★ 5/5

Google

The Service from BJB Congleton was good from the start. We were undecided whether to sell or rent had visits and advice from both departments both of which were very helpful in our decision ultimately to rent out the property. My dealings with the lettings manager Michael Ferris good. He was friendly courteous and professional throughout. Communication was very good and he identified and dealt with any issues as they arose very efficiently.

Tracy · 22 June 2019