Trusted Agent profile · Congleton
★★★★★
1,316 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,316 reviews on two platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant service from Rebecca & the…
Brilliant service from Rebecca & the staff at butters bee and we love are new home. Thank you. Would definitely recommend.
Thank you for your lovely review Gavin. We look forward to continuing to provide you with a five star service.
5/5
TrustpilotJenna did a wonderful house tour
Jenna did a wonderful house tour, she was very professional and helpful. She was delightful and made our move enjoyable.
Dear Tara,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with your viewing and hope that you are enjoying your new home.Kind regards,Jenna Stelfox Lettings Manager
5/5
TrustpilotDanielle Thompson at BJB has been…
Danielle Thompson at BJB has been fantastic in supporting me as a landlord in Crewe. She shares equal concern and attention for landlords and tenants alike and is a credit to her employer. If everyone at BJB is like Danielle, they may well be one of the best estate agents around.
5/5
TrustpilotCorrie Mainwaring
Had a few phone calls with Corrie Mainwaring recently, very helpful and polite over the phone. Great Job
Dear DaleThank you so much for your great review, please do not hesitate to contact us if we be of any help to you in the future.Kind RegardsButters John BeeLettings
5/5
TrustpilotRecently rented out two properties both…
Recently rented out two properties both sorted prior to the existing tenants moving out. Very quick and efficient service.
Dear Richard Hope, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotGreat service at BJB Hanley
Great service at BJB Hanley, appreciate all the work Lucy and Connor did in getting us into our new home.
Hello Shona,It's fantastic to hear that Connor and Lucy have helped you move into your new home and given you a fantastic customer service experience, I will tell them of your kind words and 5* review. If we can ever help in the future then please don't hesitate to contact us!Kind regards,Charlotte FodenHanley Lettings
5/5
TrustpilotGreat service and very easy to use…
Great service and very easy to use online system to upload documents and view the process of the application.
Hi Shejmin, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotBJB have again done an excellent job in…
BJB have again done an excellent job in looking after my apartment in Leek great service professionally dealt wirh
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Kind Regards,Hanley Lettings Team
5/5
TrustpilotI am extremely pleased with bjb they…
I am extremely pleased with bjb they have been very professional and helpful. I would recommend this company to anyone.
Dear Sylvia, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating!Regardsbutters john bee Winsford
1/5
TrustpilotRude staff and co care given
Customer service is very rude if we are honest with ourselves. They don't seem to get any training. I glad we are coming to the point of moving with in the next couple of months because it's getting to the point that I have not had one good interaction with them.
5/5
TrustpilotExcellent landlord experience
Excellent landlord experience. Good terms.. Tenants found quickly. Kept upto date at all times. Nothing too much trouble.Highly recommend.
Good morning Jane, Thank you for taking the time to leave your thoughts on our service, we're delighted you were so impressed and look forward to working alongside you on your properties. Kind regardsBJB
5/5
TrustpilotSophie dealt with our purchase from…
Sophie dealt with our purchase from start to finish, the whole experience was smooth and no hassle, definately using again.
Terry, thank you for your kind words and this wonderful review! Thank you again for your star rating!Regardsbutters john bee Telford
5/5
TrustpilotRenting made easy
Excellent customer service, which made it easy to complete all the necessary steps to rent a property.
Dear Axelle Madamu, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
1/5
TrustpilotThe most uncommunicative company I have…
The most uncommunicative company I have ever dealt with, zero feedback on our house sale, prospective purchaser doesn’t turn up, but they don’t let you know, despite message being sent, don’t reply to texts, don’t listen to voice messages. So inefficient, local branch closed. Wouldn’t recommend.
5/5
TrustpilotDanielle Thompson and all the Team have…
Danielle Thompson and all the Team have been very helpful and professional. Excellent experience at all times.
Thank you for your review about our team member Danielle from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotHelpful guidance from Jenna whilst…
Helpful guidance from Jenna whilst looking at properties in Winsford. Thought video viewings were very useful.
Dear Georgina, thank you for writing a review following our discussions about available properties. I am happy that our advice has been helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotFantastic Service !!
Just wanted to say what a fantastic job Butters John Bee are doing !!The Newcastle-under-Lyme branch especially, as the lettings staff are brilliant.They are managing my portfolio for me & doing a great job, as all 16 of my properties are tenanted.Would highly recommend their services !!Paul Tawn
1/5
TrustpilotTook advantage of a women's charity…
Took advantage of a women's charity during a national pandemic - shameful behaviour. Can't be trusted
Dear Ruby, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotA very well managed and professional…
A very well managed and professional service when using to let a property. Communication was excellent throughout.
Dear Richard Egerton, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
5/5
TrustpilotBrilliant service
Brilliant service, communication from Micheal ferris was spot on no messing about the process was fast and efficient
Dear JoshThank you for your great review, we appreciate your time in giving us your fantastic comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
5/5
TrustpilotGreat communications
Great communications, and set us up with a great property. Fantastic customer service from Michael Ferris. :)
Dear JonThank you for your great 5 star review and lovely comments, please do not hesitate to contact us if we can be of assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotExcellent service selling
Excellent service selling. Viewings arranged and communicated efficiently. They really shone as things started to drag on, chasing both purchaser and solicitors to hurry things along. Liz, in particular, was excellent on the phone, asking all the right questions and not being fobbed off. I would definitely use them again.
1/5
TrustpilotRipping off the vulnerable
Ripping off/misleading a charity when they can't view your sub-standard property during lockdown is vile...
Dear Steph, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMichael at BJB has helped massively
Michael at BJB has helped massively, taking photos etc to help me out. Much appreciated. Thank you.
Hi PennyThank you for your great review, it was a pleasure dealing with you and your lovely apartment again, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Butters John Bee's Congleton office has 1,316 reviews across two platforms: 275 on Google, 1,041 on Trustpilot (across the whole business).
Butters John Bee Congleton is rated 4.3 out of 5 across all 1,316 reviews, and 4.8 out of 5 on Google from 275 reviews.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Butters John Bee Congleton, 43 High Street, Congleton, CW12 1AU.
