Trusted Agent profile · Congleton
★★★★★
1,317 reviews across 2 platforms
43 High Street, Congleton, CW12 1AU
Butters John Bee's office in Congleton, at 43 High Street, is rated 4.3 out of 5 across 1,317 reviews on two platforms, including 275 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Congleton office, from every platform, shown as written. First names only.
5/5
GoogleI’ve had the pleasure of using this Company, they are so helpful. Macauley Smith went above and beyond to help me. Thank you
Hi Kathryn, Thank you so much for the review! It has been a pleasure! Best regards, Macauley
5/5
TrustpilotI have just recently used BJB to obtain Tenants
I have just recently used BJB to obtain me Tenants for 2 of my properties. Jenna from BJB Winsford was brilliant and found me the Tenants quickly and handled everything in a professional manner.Well done.
Dear John,Thank you for your review regarding your experience with our Lettings Team, we are delighted that you are satisfied with our tenant finding service and hope you will consider us for any ventures in the future.Kind regards, Jenna StelfoxLettings Manager
5/5
TrustpilotI would highly recommend butters John…
I would highly recommend butters John bee winsford, Tresa Harris is absolutely fantastic, very pleasant, professional, and very responsive, I will be using this branch in the future.
Vinny - Thank your for your kind words, its greatly appreciated - Lauren Ellison (Winsford Sales)
5/5
TrustpilotMy experience with Butters John Bee has…
My experience with Butters John Bee has been excellent. I found a property I was interested in renting and they were in contact with me straight away. The communication was constant and clear and having one person manage my application made things so much easier. Grace was extremely helpful and kept me up to date throughout the process. Very friends and supportive. Would highly recommend
5/5
TrustpilotAmazing agency
Very happy with everything, Grace was amazing she was very attentive and friendly. She help us finding a home fit for us. Would definitely recommend this agency to everyone. Thank you so much Grace :)
Dear David.I am delighted to hear your kind words regarding Grace and the service provided by the BJB Newcastle Office. Thank you so much. Kind RegardsAbigail IliffLettings Manager
1/5
TrustpilotNo Response at all !
This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.
5/5
TrustpilotI found that Charlotte and Hayley were…
I found that Charlotte and Hayley were a great help and kept me informed through out all the process, Very professional and would recommend these 2 any body in the market.Thanks youAaron Sidhu
Hello Arron,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotAwful
We had an awful experience marketing our house with BJB Congleton last year and would advise any potential seller to avoid, or at least deal with another branch of the company. Unprofessional and amateurish, with poor attention to detail regarding property details and dates. Communication with the staff, often diverted via a questionable 'Concierge service', was extremely difficult (other estate agents commented on this too). Details of the sales contract were misrepresented to us at the beginning. Totally agree with a previous reviewer that confidentiality of personal details, or more precisely the lack of it, was a concern and remains so even after leaving. Since terminating our contract we are relieved to now be with a far superior estate agent in Congleton.
5/5
TrustpilotI’m a roofing contractor who works with…
I’m a roofing contractor who works with a lot of estate agents across the country I do all the maintenance for them and out of all of them people I speak to Stacey is by far the best always polite and switched on and most importantly to me she’s always prompt and clear about all the contracts she passes me many thanks Stacey
5/5
TrustpilotDenise Mellor Sales Negotiator is…
Denise Mellor Sales Negotiator is extremely knowledgeable and helpful. Very professional.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotSpeedy and efficient
Lots of contact with Danielle recently who has been really helpful with some tricky changes regarding renting out my house. Very quick responses and super efficient at getting things done. Thank you Danielle.
Hello Darren,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleI've been really impressed with the team at the Congleton branch. In particular, Kleona and Natalie's professionalism, and detailed knowledge of the market and processes have made the whole process of buying a house alot less stressful. Thanks both, really appreciated.
Thankyou for your kind words Rajeev. Well done Natalie & Cliona, Congleton BJB
5/5
TrustpilotI am an overseas landlord and have been…
I am an overseas landlord and have been using Steve at bjb Crewe for the last three years. Their service is great and their timely ness second to none. Thank you Steve and team.
Hi Geoff, Thank you for your 5 star review, Geoff, reviews like this give us motivation and help us ensure we provide high-quality care.Many Thanks Steve Parker & Team
5/5
GoogleI have viewed two properties with yourselfs and have dealt with Connor Wright. He has helped above and beyond to find the perfect property for myself and my family. Would recommend him!
Hi Lucie Thank you so much for your great review, I will ensure your lovely comments are passed on to Connor. Please do not hesitate to contact us if we can be of further assistance. Kind Regards Michael Ferris Lettings Manager BJB
5/5
GoogleMichael at the Congelton branch has been great in helping our family find a property to rent, with regular updates of new properties coming on the market and advice on the local areas. With his caring personality it's like I am dealing with a friend rather than just another letting agent, I feel he really understands our family needs and I am confident we will find the right property with his help, and quite frankly would be in the dark without his advice. Would personally recommend MIchael to anyone trying to find a property.
Dear Kim Thank you so much for your great review and your very kind words, rest assured I am sure it will not be long until we find you the right property and I look forward to keeping in regular contact with you, please do not hesitate to contact the office if you need any more guidance or if you have any questions. Kind Regards Michael Ferris Lettings Manager BJB
5/5
GoogleMichael delt with me from me ringing up to enquire in any property’s in the area I was looking for and he was very approachable , pleasant and helpful on the phone within a few minutes he had booked me 2 viewings to suit my timetable. When I met him he was very professional , friendly and I felt relaxed that I could take my time in the property’s with out being rushed. Michael asked me if I had any questions or feedback on the property’s and I felt very comfortable to give him honest feedback also all the questions I asked he answered which was very helpful. I would like to continue with Michael to find my son and myself a home and I would certainly recommend him to others as he was very approachable friendly but professional Thankyou Dionne Hampson
Dear Dionne Thank you so much for your great review and for taking the time to give these lovely comments, I look forward to working with you to find your ideal rental property. Please do not hesitate to contact me if you need any help or assistance. Kind Regards Michael Ferris Lettings Manager BJB
5/5
TrustpilotGrace Thompson has been absolutely…
Grace Thompson has been absolutely amazing throughout my experience. She’s been really informative and made the process for my tenancy easy and stress-free. Highly recommended letting agent, especially if you have Grace!!
Dear Gina, Thank you for your lovely review about Grace. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
5/5
TrustpilotWe have used Butters John Bee on…
We have used Butters John Bee on several occasions, and they never fail to offer excellent customer service. I would highly recommend Corrie, she goes above and beyond ensuring everything runs smoothly.
Dear R WhiteThank you so much for your fantastic review, we appreciate you taking the time to give this great feedback and will pass your lovely comments on to Corrie, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotJust a few words to express thanks to 2…
Just a few words to express thanks to 2 members of the BJB staff who recently dealt with my queries efficiently and satisfactorily.Firstly, Carol Yearsley, who after hearing about the plumbing issues at the property, quickly arranged for your contractor to call me within the hour to arrange a visit to address the problems.Well done, her confident and knowledgeable manner was very evident in our conversation. Liz Thompson spoke to me yesterday, and again was very efficient in the way in which she discussed and set out to explain the issue of tenancy renewal. Many thanks to both.
Dear Mr Gerrard, Thank you for your review about Carol and Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
1/5
TrustpilotAwful customer service
Awful customer service. Rang today to arrange a viewing on a property. I advised when I was free. Gave a big range or times then the guy was very rude and said it wasn’t up to me and that they had a block viewing for the house on Friday that was fully booked so I couldn’t go along (even though I would be free). Explained I was a cash buyer but he just wasn’t interested. I would like to know what the seller would have thought about a very interested cash buyer being refused a viewing on their house.
5/5
GoogleWe have been working along side Stacey for some time now. Stacey always has an efficient/professional approach to property management. In the time we have been working with Stacey we have received a very dedicated customer service. The prompt approach we have received from all the property management team at BJB has been 5* JWD Plumbing & Heating Ltd
Hi JWD, Thank you so much for your kind words. Regards, Stacey Property Management team
1/5
TrustpilotUtterly disgusted to learn of how…
Utterly disgusted to learn of how Butters John Bee has abused its power and the trust placed in it. It has taken advantage of a group seeking to offer support to migrant women. Due to coronavirus, this letting agency refused viewings of the property but promised that it was suitable for looking after vulnerable women. After committing to renting the property, the group entered it to find heaps of rubbish everywhere, a complete lack of basic safety equipment and not even a working boiler. The landlord then promised to remove rubbish, but this still has not happened. No prospective tenant can rely on a letting agent that so willingly misleads and takes advantage of vulnerable people in this way. Avoid Butters John Bee at all costs.
Dear Alex, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
1/5
TrustpilotButters John Bee misled A CHARITY and took £5000 of their money!
Just heard about the Newcastle-under-Lyme branch of Butters John Bee completely misleading a charity and taking £5000 of the charities money!! The charity TWOCO works with survivors of domestic violence and their families and needed a space to continue providing support to some of the most vulnerable members of our community during lockdown. Butters John Bee said that TWOCO couldn't view the property cause of lockdown (fair enough) and instead provided photos of the property. However, after accepting £5000 pound FROM A CHARITY it turned out that the photos they had shown were completely misleading! The property doesn't have a boiler, it doesn't have a fire exit (this is a building that vulnerable members of the public are expected to use!) and was absolutely filthy! On top of this the landlord has been completely dismissive. Having said that he would clean and repair the property it is still left in a completely unusable and unclean state a month later, when vulnerable community members need support now! Butters John Bee need to let the TWOCO out of their contract. They need to return the full amount of £5000 to the charity. Money meant to support vulnerable people and their children AND Butters John Bee should apologise! Deliberately misleading a charity so that you can take thousands of pounds of their money is completely unacceptable.
Dear Tom, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
TrustpilotMichael at Butters John Bee Crewe
Michael at Butters John Bee has been an amazing help to us in finding our new home. He is extremely responsive and more than happy to help with any queries. He is friendly and conducts himself in a professional manner.The contract stage of signing the lease was very easy to complete as it was all electronic. This has been one of the fastest and easiest moves we have done so far. I would definitely recommend BJB to friends and put them in contact with Michael!
Dear AliceThank you so much for your great 5 star review and we hope you enjoy living in your new home, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeCrewe - Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Congleton won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
