Sharpes Estates reviews

★★★★★ 1/5

Google

A truly disappointing experience. I booked a property viewing, made the effort to attend, and the estate agent turned up without the keys. An estate agent attending a viewing without the keys is honestly beyond belief. It shows a complete lack of basic organisation and professionalism. To make matters worse, after this happened, they did not handle it properly at all. There was no meaningful follow-up, no proper attempt to fix the situation, and eventually they simply stopped replying. If a company cannot even manage something as simple as bringing keys to a scheduled viewing, and then ignores you afterwards, it says a lot about how they operate. Personally, I would be extremely cautious about dealing with this agency. Poor communication, poor organisation, and a complete lack of respect for people’s time.

Edwards · 22 June 2026

★★★★★ 1/5

Google

We moved into a property in 2019 advertised by Sharpes Estates with a garden full of rubbish, tyres, overgrown weeds and even mice. Their agent Kyla assured us the landlord would arrange for it to be cleared, but after more than six months of excuses and no action, we had to clean it ourselves and deduct the cost from the rent. They also failed to update our tenancy agreement on time and, when they finally did, they calculated the rent incorrectly. Instead of acknowledging the mistake and discussing it professionally, Mr Andrew threatened us with eviction proceedings if we did not accept the proposed increase on the contract we already signed 30 days ago. We are now dealing with water ingress in our bathroom from the flat above, and Sharpes Estates have stated that they do not manage the property and that we should contact the landlord directly. Throughout our tenancy, there has been a consistent lack of accountability, communication and follow-through. We have retained all email correspondence documenting these issues. Given our experience, we are genuinely concerned about what will happen when we eventually leave the property. Would not recommend Sharpes Estates to tenants. -- I have updated my review and included a copy of our complaint from seven years ago, proving these issues were raised at the time. Sharpes may not have managed the property, but it acted as the letting agent, renewed our tenancy, and represented the landlord. It therefore had a duty to communicate and escalate our concerns. The fact that Sharpes has no record of our complaint does not change the facts. We do. Unfortunately, our recent communication with Mr Andrew only confirms our concerns about Sharpes' professionalism and accountability.

Thiago · 22 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Sharpe Estates, especially thanks to Kenzi. From start to finish, Kenzi was professional, friendly, and incredibly helpful. He kept me informed throughout the process, answered all my questions promptly, and made everything feel straightforward and stress-free. I would highly recommend Sharpe Estates to anyone looking for a reliable and professional estate agent, and Kenzi in particular for the outstanding service he provides. Thank you, for making the whole experience such a positive one!

Nia · 22 June 2026

★★★★★ 5/5

Google

Andrew was fantastic throughout the sale of my property. He went above and beyond chasing the buyer, dealing with difficult solicitors, and always keeping things moving forward. He was consistently professional, responsive, and patient, no matter how many phone calls or questions I had along the way. Andrew was a pleasure to deal with from start to finish, and I wouldn’t hesitate to highly recommend him to anyone buying or selling a property! Thanks again Andrew :)

Sharmi · 22 June 2026

★★★★★ 5/5

Google

I recently rented a property with Sharpes Estates. They were very nice from the very first interactions to the end of the process. The entire team is lovely and helpful. Will definitely be recommending Sharpes to family and friends. Special thanks to Nila for carrying out the viewing and guiding me through the process.

Sasitha · 22 June 2026

★★★★★ 5/5

Google

Sharpes Estates are the most helpful estate agents I have ever come across. Adele went above and beyond what I would expect of an agent, reading meters, checking on an empty house, facilitating the whole process so all ran smoothly. I live a long way away but she constantly kept me in touch and immediately responded to any calls or messages. Very highly recommended and I am very thankful

Valerie · 13 October 2025

★★★★★ 5/5

Google

They were simply amazing. Made the whole process fast and easy, always got back to me straight away and was friendly and professional. Highly recommended And to add Nila was great, so patient and helpful and made everything simple.

Daniel · 22 May 2026

★★★★★ 5/5

Google

Sharpes Estates were very helpful in finding a place for me to live in London. The portal that they use to complete all the pre-letting procedures is very easy to follow. Adele was my property manager and was very prompt in responding to all my queries. They also accommodated a virtual viewing for me. It gave me immense peace of mind to know that I secured a place to live in even before moving to the big city. Thank you to Sharpes Estates, I highly recommend them for anyone hoping to secure a property in a hassle-free manner.

Yashodhara · 6 December 2024

★★★★★ 5/5

Google

I've had a great experience with Sharpes Estates. Everyone I've dealt with has been professional, friendly and helpful, but I'd especially like to thank Nila, who has been my main point of contact throughout. She's always been responsive, knowledgeable and a pleasure to deal with. Highly recommend!

E · 8 August 2026

★★★★★ 5/5

Google

I’ve had a great experience with Sharpes Estates. The team has always been professional, responsive, and easy to communicate with. Everything was handled smoothly from start, and they are always happy to help with any questions. Highly recommend them to anyone looking for a reliable letting and estate agency!

Tatiana · 13 November 2025

★★★★★ 1/5

Google

Extremely Disappointing and Unprofessional Experience, Avoid at All Costs Our experience with Sharpes and their partners at Darren Estates was extremely disappointing from start to finish. What initially seemed like a promising opportunity to rent a property quickly turned into a frustrating and highly unprofessional process. We viewed a property we really liked and, after careful consideration, decided to put in an offer. The agency strongly encouraged us to move quickly, explaining that the market was competitive and that other agencies were involved. Following their advice, we proceeded immediately, submitting our holding deposit promptly and completing reference checks without any issues. We also provided multiple additional documents when requested, doing everything expected from our side. The first major red flag came when we discovered that Sharpes had not been transparent from the beginning. When we viewed the property, we were not informed that they were acting on behalf of another letting agency, Darren Estates. They were essentially just a third party in the process, something that absolutely should have been disclosed upfront. From that moment onward, the situation deteriorated rapidly. Communication was extremely poor and there was a complete lack of proactivity from both agencies. We repeatedly had to chase them for updates on when we would receive a draft tenancy agreement, while at the same time they continued to request additional documentation from us. Another extremely concerning moment happened as soon as our references were approved. Instead of receiving the tenancy agreement for review, we immediately started receiving automated messages with strict deadlines demanding payment of the 5-week deposit and the first month’s rent, despite the fact that we had not even been provided with a tenancy agreement to read or sign yet. Being pressured to transfer thousands of pounds without having seen any contract was completely unacceptable and highly unprofessional. After multiple phone calls every day, it became increasingly clear that something was not right. Sharpes repeatedly told us that Darren Estates should have been providing answers and claimed they were only acting as a mediator, while Darren Estates apparently were not responding to emails or calls. The level of disorganisation between the two agencies supposedly managing the same property was shocking. Any professional agency that has secured tenants should have a clear interest in progressing the tenancy efficiently. Instead, we were left in limbo for 10 days, constantly chasing for updates and receiving no clear answers. Then, completely out of the blue, we were informed that the landlord had withdrawn their mandate from both Sharpes and Darren Estates. No real explanation was given. After securing the property, paying a holding deposit, completing all checks, and even starting to plan our relocation, we suddenly found ourselves back at square one. The entire experience felt chaotic, poorly managed, and deeply unprofessional. Tenants deserve transparency, communication, and basic competence, none of which were provided here. The moral of the story: if something feels off and you start noticing multiple red flags during the process, trust your instincts and walk away. We ignored the warning signs and paid the price in time, stress, and uncertainty. Avoid dealing with these agencies if you can.

Shimaa · 16 March 2026

★★★★★ 5/5

Google

Had a great experience. Nichole was the absolute best, with whatever we needed she was always there. Would recommend it

Basit · 22 May 2026

★★★★★ 1/5

Google

While I was still living in the flat near the end of my tenancy, viewings were scheduled in dense back-to-back blocks that seriously impacted privacy and normal use of my home. When I proposed reasonable alternative timings, there was little flexibility once appointments had been arranged. I submitted a formal complaint with email evidence, but the “final response” was two sentences and didn’t engage with the issues, just a refusal and a signpost to the redress scheme. They later replied publicly inviting me to contact them, but they’ve gone quiet privately and still haven’t provided a proper point-by-point response.

Suraj · 13 February 2026

★★★★★ 5/5

Google

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity”.- Thank you Nila for your compassion, understanding and professionalism it was greatly appreciated, I would recommend Nila with absolute confidence.

Paula · 13 November 2025

★★★★★ 5/5

Google

I've been letting my property out for the past 3 + Years with Sharpes Estates. Both Andrew and Adele have been a pleasure to work with. I don't live in the UK but they've made letting so easy would recommend to anyone!

John · 13 October 2025

★★★★★ 5/5

Google

The team at Sharpes Esates are exceptional in every way. We had to rent our house quickly, and Andrew, Adele and Nila moved with speed and utmost dedication to achieve this. Not only were they uber-responsive, communicative and on the ball, …

Jan · 13 October 2025

★★★★★ 5/5

Google

I had worked at Sharpes Estates for 3 years as lead negotiator and had the pleasure of working alongside Andrew Sharpe. His great knowledge and expertise in lettings, property management and sales are invaluable and on top of that I admired his care for his landlords and tenants - it’s no wonder the business has organically grown so much in 23 years. The Lettings staff are all also great assets to Sharpes and willing to help with any query. It was a pleasure working with Sharpes and I cannot recommend enough from a business point of view and employee point of view. Andrews care for people is something you don’t see often with employers these days!

Lauren · 27 May 2024

★★★★★ 5/5

Google

We recently rentad a house, with Sharpes Estates as the agents, and they were great. Nila and her team were very responsive, organised and helpful speaking with the out going tenants to leave furntiure behind for us. Would highly recommend!

Emily · 13 October 2025

★★★★★ 5/5

Google

Andrew and the team have looked after me for almost 2 years, sad to be moving on (buying own place). Thanks guys!

Olivia · 13 March 2026

★★★★★ 5/5

Google

Nicole was fantastic, arrived early, showed every amenity and extremely helpful in showing different apartment options - fantastic to deal with

Justin · 13 March 2026

★★★★★ 5/5

Google

Had a good experience with the recent inspection in our flat. Everyone is pleasant and easy to talk to. Special mention to Nila, thank you for all your help.

Lean · 13 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Sharpes Estates to find an appropriate apartment in London to rent, and I couldn't be happier with the experience. I don’t know how to thank Lauren; she is more than a real estate agent. From the moment I made a contact with her, it felt like I was talking to an old friend who genuinely cared about helping me. She was always available to answer my countless questions and even gave me very useful pieces of advice. Lauren turned what could have been a stressful process into a memorable joyful search, and I'm forever thankful for her expertise and friendship. If you're on the hunt for a home in London, don't think twice, call her!"

Moe · 16 October 2023

★★★★★ 5/5

Google

Nicole was excellent and very accommodating to my last minute viewing!

Julian · 30 March 2026

★★★★★ 5/5

Google

Great people to deal with. Special thanks to Nila for being helpful.

George · 13 March 2026