5/5
TrustpilotVery great customer service experience…
Very great customer service experience working with Roberto in William H Brown. Full of smiles and great teamwork.
Trusted Agent profile · Colchester
William H Brown Colchester reviews
★★★★★
1,531 reviews across 3 platforms
8 Culver Street West, Colchester, CO1 1JG, CO1 1JG
William H Brown's office in Colchester, at 8 Culver Street West, is rated 2.7 out of 5 across 1,531 reviews on three platforms, including 357 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards William H Brown won in 2026.
Reviews
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBeware of commission charges
Be very wary of this company. When selling your house with them make sure you have a signed copy of the agreement with their commission charges. I sold my house several months ago. I have given up trying to get a copy of a signed agreement with their charges on. They state they don't work on a percentage so you only find out their commission on completion of the contract. The way they market your property is good but if you use them make sure of their costs beforehand. I calculate I was charged 2% which is more than most agents charge.
1/5
TrustpilotBad experience
I am deeply disappointed with the service provided by William H Brown. We were approved to move into a house managed by them, only to be blindsided nine days before our scheduled move-in date. Upon calling to confirm the details, we were informed that the landlord had decided to sell the house a few days prior, leaving us scrambling to find alternative accommodations. Not only was this lack of communication unprofessional, but it also caused unnecessary stress and inconvenience. It's unacceptable that we had to initiate contact to discover this information rather than being informed proactively. Moving forward, I would caution others to think twice before trusting William H Brown with their housing needs.
1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service. Having paid William H Brown to manage a property we were letting, they provided an extremely poor service and unbelievably poor communication causing stress for me and the tenant. We also paid for a property check before and after the tenancy. The before one was very accurate and professional, the after one was unbelievable and stated there was no dust and all was in good order. The flat had not been cleaned for two years, holes drilled through walls to run cables between rooms, and hang speakers. It has cost us a lot and a lot of time/effort to get the flat back to a good standard. While the tenant owes several month rent, we have had to forfeit the bond to cover repairs as the tenant is arguing that the flat was in a good order, due to this poor report. We took picture and are now putting an official complaint in as well as trying to seek expert advice on how to recover the money owed. William H Brown have caused so much stress and anxiety and don’t seem to care. Probably the worst company we have ever dealt with.
5/5
GoogleI have had a very positive experience with William H Brown, the estate agents were extremely helpful and efficient and answered all my queries in a prompt and friendly manner, I would definitely recommend :)
Agent replied · 22 October 2024
Thank you Holly for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleEmma Hannah Jack .. are very brilliant and done a very good job to get us moved in by xmas .I'm very happy and they deserve a massive thank you
Agent replied · 12 January 2025
Many thanks for your outstanding 5* review and your generous comments Michael. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid! Scam Estate Agent
Avoid! Nasty, Unethical Estate Agent!I haved listed 3 bed terrased with them but also used another estate who sold property within 3 days. Asked William H in Stevenage to take it off the market, they confirmed they did!We moved and exchanged as per usual with another estate, not having any comms with William H Stevenage.10 months down the line we receive nasty letter from collectors saying we owe £4,4k fees to William H Stevenage and must pay immediately! We did not sell via William H Stevenage.Surpisigly No correspondence from William H Stevenage agents to say otherwise. Now I have to spend my time and resources to proof something that is fact anyway! Absolutely unacceptable and terrible way to treat customer!Do not ever! I repeat ever instruct William H Stevenage to sell house or buy from them!!
1/5
TrustpilotToday
Today, on 18 September 2025, I had a booking with them. I drove 45 minutes, but no one showed up. After waiting 15 minutes, I called them, and they told me the agent had another booking. They are not serious.
1/5
TrustpilotAvoid at all costs!
So this company is appauling to use to sell your house! They sent a couple of people to view it who actually stole products from our bathroom! They never sent anyone else or made any effort in the 3 months we were with them. I then told them we wanted to leave them as we were out of contract and by some miracle they said they had another viewing! They told me this on the Friday a week before he was due then on the day of viewing a week later they said he cancelled. 😡 TERRIBLE COMPANY AVOID AT ALL COSTS
1/5
TrustpilotNo confidence
A gentleman came to give us a valuation on our house.He did not fill us with any confidence that he knew what he was talking about. He hadn't done any research into properties for sale in the surrounding area, I knew more than he did. He gave no information about needing an EPC certifcate or any other upfront costs. He also u turned on many of his comments during his visit. I will not be going with this company to sell my house.
5/5
GoogleI had a top class service from Hannah, Emma and the letting team they turned around tenants for my property within two weeks, super efficient on all the paperwork and even arranged for boiler and electrical servicing and collection of furniture making my life so much easier, I would highly recommend them *****
Agent replied · 22 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have recently used WHB to market and manage my property and would recommend to everyone! Throughout the process I was kept up to date by Hannah in a timely manner and her perseverance ensured that the property was let within as short a timeframe as possible. Thanks for all your hard work!
Agent replied · 22 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPlease avoid them if you can
Please avoid them if you can. I wish I'd known that before.Very poor service, not responding to emails at all or taking ages to respond. Neither letting manager nor the agent are responsible professionals, waste of my time to deal with them. When I came to collect the keys for the flat I was moving in, the manager was looking for the keys for 30 mins as he couldn't locate them, knowing that I was collecting them that day.Promise things and then never do them... I could write a long story about them!!
1/5
TrustpilotAbsolute disgrace
In this company the right hand doesn't know what the left hand is doing. I am investor and this is a second time this happened to me with them. Tried to arrange the viewing immediately the property came to the market(Beginning of the week). I was completely flexible with dates and time. One of the "great agents"(lady) promised me to come back with the date once they check. But of course she didn't. I had to call day after to arrange the viewing. The earliest which they could do Friday(confirmed). On Thursday lady called me to a to arrange the viewing, of course she hadn't clue that I have a viewing next(which supposed to be in their system, if they have one) day. Bottom line they have cancel the viewing hour before my visit when I was already driving to the customer. I called to their office wanted to talk to their manager to explain this is not how it suppose to work. The manager said she will call me in a minute. Well this was an hour ago and the way they operate I don't think I even will get a call. Honestly just stay away from them. Absolutely useless, I don't even undestand why people choosing this company to represent their property..
1/5
TrustpilotBeware this company
After repeated phone calls and emails requesting a copy of the contract I signed with William H. Brown for the sale of my house it is still not forthcoming. I get promised that it will be sent immediately but there is still no sign of it. It should not be that difficult to produce a copy of this. I have never given a copy of this document even when putting my house on the market. I have tried to find what the percentage of the sale Wm. H. Brown take in commission. Apparently, unlike other agents they just work on a set sum. The commission on my sale works out at 2% and all I want is a copy of the original contact to confirm that the amount is what I signed for. The fact that I am still awaiting this copy is in itself suspicious. Beware of using this firm unless you have all the facts in writing.
1/5
TrustpilotIF WE COULD GIVE THEM 0 WE WOULD
IF WE COULD GIVE THEM 0 WE WOULD. I AM JOHN JONES I HAD AN APPOINTMENT TO VIEW A PROPERTY AND IT WOULD HAVE BEEN A 4 HOUR DRIVE AWAY. I MADE THE APPOINTMENT ON THURSDAY 25TH JAN AND MY VIEWING WAS ON MONDAY 29TH JAN. I WAS ON MY JOURNEY WHEN I GOT A MESSAGE FROM MY PARTNER SAYING THE VIEWING HAD BEEN CANCELLED. I GOT HOME AND PHONED WILLIAM H BROWN TO BE TOLD THAT IT WAS NO LONGER WITH THEM BUT WITH ANOTHER ESTATE AGENT. I FOUND OUT THAT ON THE THURDAY CONTRACTS HAD BEEN EXCHANGED ON THE PROPERTY AND THAT THEY KNEW THIS ,BUT DID NOT BOTHER TO LET ME KNOW . AVOID IF YOU CAN, IF YOU FEEL THAT YOU HAVE TO MAKE AN OFFER ON A PROPERTY VIA THEM KEEP I CLOSE EYE ON THE SITUATION ,CHECK ON LINE ETC. BUT MOST OF ALL IF AN OFFER IS ACCEPTED MAKE SURE IT IS TAKEN OFF THE MARKET.
1/5
TrustpilotTruly awful
I feel for anyone attempting to sell a house with WHB. This is based on my experience of trying to buy a house marketed by them. They don’t return enquiries about properties. They refuse to let you put in offers saying the offer is not high enough. When you withdraw offers because they say it’s not high enough, they then phone asking why you’ve withdrawn the offer. Then call you a liar when you give a reason. They do get in touch to pressure you into taking a mortgage through them stating that if you use them as broker, it will put you in a better light with vendors thus increasing your chance of being successful in purchasing the property. I feel this is unethical at best, not even sure if this practice is legal. Awful, rude and arrogant people. My heart goes out to all those who have property listed with this bunch of unprofessional operators. I will no longer enquire about any properties for sale with WHB on the basis that I don’t like being spoken to like an idiot merely for trying to purchase a property.
5/5
Google5 Stars is not enough! 🙂 Emma and Hannah at Colchester are the ladies to call if you would like a stress free move. They are always warm and welcoming and always happy to help.🙂 …
1/5
TrustpilotLYING RIP OFF COWBOYS
Do not go anywhere near this company. They give you an indication of respectable fees to get your business and then sneak in extras, add ons and anything else they can dream up. As it's deducted at source you can't get it back even though they will promise to on a daily basis. If you want lying to, robbing and generally treating badly this is the place to go they should not be allowed to be in business of any sort at all
1/5
TrustpilotWarning - Terrible Experience with WHBrown Letting Agent
I am writing this review to share my utterly disappointing experience with WHBrown Letting Agent. My encounter with them has been nothing short of a nightmare, and I feel compelled to warn others to avoid this agency at all costs.To start, the level of incompetence displayed by WHBrown is astounding. Their complete disregard for the well-being of their tenants is shocking. My attempts to address maintenance issues were met with negligence, as my complaints about moulded bathrooms, paint falling off walls, and faulty electrical work were conveniently ignored.Moreover, the racial insensitivity exhibited by WHBrown is deeply troubling. The lack of respect and condescending behavior from their staff members is not only unprofessional but also unacceptable. It is disheartening to experience such blatant disregard for human decency, making it clear that they prioritize profit over people.The final straw was when they left me and my children in a cold, uninhabitable house for a week. Despite consistently paying rent with no arrears, we have been treated with disrespect and utter disregard for our well-being.I implore anyone considering WHBrown Letting Agent for their property needs to steer clear. The level of service provided is abysmal, and their practices are not only unprofessional but also border on neglectful. My experience has been a stark reminder that tenants deserve better treatment and respect.Avoid WHBrown Letting Agent like the plague, and spare yourself the stress and anguish of dealing with such an unscrupulous agency.I have encountered them on two occasions at two different location and they are absolutely rubbish.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, don't do what they say they are going to do, complete waste of time, told people viewing no need to remove shoes before entering my house even when they asked if they have too "just rude" didn't get the right type of people viewing one couple didn't even want this area they wanted about 5 miles away! Promised an open day that never happened. Now getting threatening letters about payment for an EPC they had already been given card details for payment, phoned 3 times no response just more threatening letters in the post, absolute shambles!
5/5
GoogleUsed WHB for a long time for lettings and having dealt with different personnel over time, all have been very good in obtaining tenants and processing the tenancy contract for me. Would thoroughly recommend.
Agent replied · 22 October 2024
Thanks for the excellent 5* review and recommendation Chris. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDO NOT SELL YOUR HOUSE WITH WHBrown
We had our house on the market with WHB Colchester branch in October and November last year. During this time we had no help, phone calls updates or honest and constructive advice on what to do with our property to help sell it. We gave the two week notice to end our contract, which my husband done over the phone and spoke with a nice lady, no questions asked, she sent a confirmation email to him with the end date. A few weeks later I phoned the office to ask if they could confirm the official date of which our house will be removed from their listings, as I didn’t have the email to hand. I needed to know this information, as I wanted to make plans with our new agents. The store manager I spoke with I found was rude, pushy, and spoke at me without me being able to get a word in. Asking why we were taking our house off the market with them? He told me incorrect information regarding our contract and was adamant that we were in contract with them for a further 28 days to what I had thought.He told me that I had signed the contract, and that he had it there in front of him. ( which he was lying about) He gave me advice on the value of my property after 8 weeks of no advice or contact. The conversation lasted 18minutes. I ended the call. I then went on to find the information I needed and as I thought there was no 28day cooling off period, we had not signed this contract he was so adamant I had. He was extremely unprofessional, untrustworthy and rude and we would never recommend selling your home with this agency. I wish I had read trust pilot reviews before we had put our house on the market with them, as it seems a lot of people have experienced a similar service and treatment.
5/5
GoogleWe have been more than happy with the service received from Hannah in particular. Communication has been brilliant and all queries or questions answered quickly. She's very friendly , she help us to find the right home to move in. I will definitely recommend Hannah ! *****
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for William H Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. William H Brown Colchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Questions about William H Brown Colchester
Has William H Brown won any awards?
Yes. William H Brown Colchester won Trusted Agent in The Trusted Agent 2026 awards.
